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Customer Ratings & Reviews

Your price for this item is $218.99
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The comparable value price is $229.99

Customer reviews

Rating 4.5 out of 5 stars with 1967 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers recognize the Moto G Plus (5th Gen) as a budget-friendly smartphone with an impressive camera and long battery life. They appreciate the ease of use and the fact that it is unlocked. However, some users have expressed concerns about the lack of NFC, occasional slow performance, subpar sound quality, and quiet speakers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 1,967 reviews
  • Pros mentioned:
    Camera

    Rated 4 out of 5 stars

    Great unlocked phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is fast and took great pics. Bummer was that it was not water proof.

    I would recommend this to a friend
  • Pros mentioned:
    Camera, Price

    Rated 5 out of 5 stars

    Moto is Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked this item as a replacement for my older G4 that I was having issues with and the transition was flawless! Love the features that come with the phone without the redicoulous price that accompany other flagship phones that are very comparable!

    I would recommend this to a friend
  • Pros mentioned:
    Camera, Price

    Rated 4 out of 5 stars

    Good price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice cellphone, nothing fancy. Works fine for the price. The camera is good. This is the second Moto G5 plus I buy, both are working fine, didn't have any issues after 1 year.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use, Price

    Rated 5 out of 5 stars

    Great phone for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is easy to use, for the most part. Price is very good for what you get with an 12 mp camera and all of the google hook-ups. I am usually an Apple person, but could not pass up the price on this phone and can still use old chargers from my old phone.

    I would recommend this to a friend
  • Pros mentioned:
    Camera, Price

    Rated 4 out of 5 stars

    Great Unlocked Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is a very good unlocked phone. I am not a heavy phone user, but it takes good pictures and is easy to use. Since I use Google apps it works well for me as they are all pre-installed. For the price I am extremely happy with this phone.

    I would recommend this to a friend
  • Pros mentioned:
    Camera, Price

    Rated 5 out of 5 stars

    Great phone, great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone. Is light years better and faster than my old Samsung Galaxy s4. It is very intuitive and eSy to use. Has so many great features, too many to list here. Also, the camera is better than expected. You will not find a better phone for $229, anywhere!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great phone for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone has done everything I needed done. For the money, hard to beat!

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone nice photo's easy to use I would recommend this to my friends.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 4 out of 5 stars

    Excellent budget phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size, not too big. Operation is fluid. Camera is very good.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    REVIEW MOTO CELL PHONE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT PHONE FOR THE PRICE. EASY TO USE . BEST BUY EMPLOYEE VERY HELPFUL .

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi BONTONNY,

      Thanks for your feedback! Indeed the phone has great features at its price. We are happy to have you as one of our customers. Enjoy!

      -Jess MotorolaMobility

  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture and video quality is great. Phone has a lot if featured to offer.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    great purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is the second purchase of this phone, i got my wife and daughter one, i did not want to pay $800 dollars on a phone. so far this has been a great purchase, i've heard Motorola has been slow on the up dates to the latest OS time will tell. Good quality phone, call quality okay its sometimes garbled when it held in certain ways, such as between the chin and shoulder. so far the best battery life of any phone i've used, including HTC one M8, Samsung note 7, Iphone 6 plus, iphone 7, iphone 6 and the LG G5. Its cheap but has all the features a casual user needs, cast to TV, GPS, etc..casual gaming is good, camera is more than passable. Just get a good case. i would recommend this phone to a people who are not accident prone, and arn't stuck in the apple eco system.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    A very solid Android phone for a low price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally bought this because I was about to leave on vacation and my current (Android) smartphone decided to die on me. I thought about getting an iPhone or the Pixel but, honestly, at this point, I am interested to see what the Pixel 2 looks like. So I talk to the rep there about my situation and he recommends the Moto G5 Plus which I end up getting. A few weeks later, I must admit, this phone is much more solid than my last one and would have been a great upgrade even had the phone not died. The performance has been great as well as the battery life. Having a vanilla Android experience, a microUSD slot also gives it great marks, in my opinion. That said, I give it a 4 because the camera is okay and the speaker volume is not very high (although works well with headsets and bluetooth speakers).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great smartphone for not much money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first smartphone was a Moto G4, and I just bought a G5+. It's a little smaller, which makes it handier to carry, and the slightly smaller screen size is barely noticeable. Sound and camera are just fine. I'm not a heavy user, and this one does everything I need. And the price was right -- why would I pay hundreds more for trendy features I neither want nor need?

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 2 out of 5 stars

    Dissapointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone with the best intentions hoping it would be comparable to my HTC One phone that I had for over 4 years. I expected there to be minimal problems but did not expect as many as there were. I have had functionality problems with apps as well as the sound during calls and have often had to call from a different phone. I also have experienced problems with service which I was assured through Best Buy and ATT that there would not be. All in all if I could I would go back in time and spend more on a phone that I could actually use as a phone I would. I am very disappointed and expected more from Motorola and Lenovo.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Niibwin2010,

      We have seen your feedback and it's not typical. We usually do some troubleshooting steps to figure out what could have caused the concern. There are instances that this may be caused by third-party apps and suggest to put the phone into Safe mode and test if it will have the same thing. If not, users can backup their stuff and reset the device and see if that would fix it.

      -Jess MotorolaMobility

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone to purchase. The price is excellent and it has good features

    I would recommend this to a friend
  • Pros mentioned:
    Camera
    Cons mentioned:
    Nfc

    Rated 4 out of 5 stars

    Phone lacking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the most part its ok lacking a few important features a warning lite when receiving a message. Better hearing volume , needs to have NFC. If it had those features it would be a great phone A PLUS. Camera is very good.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Lots of nice features and takes good oictures

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an upgrade in phone for me. It has a lot more storage which is a big help for me. Takes really nice and clear pictures. I recently used the Google app for GPS when I was out of town and needed directions, it worked perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Excellent phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to replace my 2nd generation Moto G after nearly six years. The staff at the Shakopee, Mn store were excellent, trying at first to replace the sim card before declaring it beyond resuscitation. I am usually one to do extensive research before a purchase, but had no time to do so. Chose the Moto G 5Plus based on my experience with the old Moto G, which was very reliable over the nearly six years I had it. Got home and did my research to find that many reviewers, especially CNET, rate it as the best budget phone. Had it for about a month now, and really like it. Slightly larger than the old Moto G, which took a bit of getting used to. Love the quick charge feature, but so far the battery has been very impressive, I charge it only every other day. I would definitely recommend this phone to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    great for preteens first phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it performs good with no issues yet. Easy to use and navigate.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Brandon,

      Thanks for your feedback! The phone is a stock android phone which is why it is very easy to use. We appreciate you have one of our phones.

      -Jess MotorolaMobility