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Customer Ratings & Reviews

Your price for this item is $229.99

Customer reviews

Rating 4.5 out of 5 stars with 1967 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers recognize the Moto G Plus (5th Gen) as a budget-friendly smartphone with an impressive camera and long battery life. They appreciate the ease of use and the fact that it is unlocked. However, some users have expressed concerns about the lack of NFC, occasional slow performance, subpar sound quality, and quiet speakers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 94 Showing 1,861-1,880 of 1,967 reviews
  • Rated 3 out of 5 stars

    G5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone has nice camera takes great pics. Able to add memory cards and duel sim cards

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Ghost,

      Thanks for your feedback! The phone has great features especially the camera. Check this link to see all of its specifications: http://bit.ly/2eppeXk

      -Jess MotorolaMobility

  • Rated 3 out of 5 stars

    Good so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone works great so far. Got it for my dad for Father's Day and he loves it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera, Speed

    Rated 5 out of 5 stars

    Great budget Smartphone!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This 32 GB / 2GB RAM phone budget phone feels like a premier phone - bought it for my teenage son who likes it; it yielded surprising speed for apps and gaming, with the Snapdragon 625 processor. Average usage consumed 80% battery in 12 hours. Has turbo charging (60% in 30 min) Bright and vibrant display, Low light camera performance is not bad, and camera is overall great. Front facing speakers have good output, and fingerprint touch to unlock phone to use. Additional useful Nougat features include split screen viewing, Drag/Drop content in multi-window mode, track source of app downloads, data plan saver, notification inefficiencies, improved setting navigation, and more. With latest Android OS Nougat and expandable memory upto 128 GB this latest release in the Moto G series (Feb 2017) is a compelling budget Android phone!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Did what I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Met all of my expectations, just a good reliable phone.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone. Sending to my mother in India. Hope she likes it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    so so phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its ok but would probably look longer for something better

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    o.k. so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't used most of the features yet. So far seems to be o.k..

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's ok.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Size of phone is ok. I used to larger. Battery is good

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Took it back

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initially phone seemed good enough for my purposes. However, 24 hours after purchase, was not able to call or receive calls for hours. Screen went black and not able to shut phone off for some time to get it to turn back on. And yes my account was current and paid in full.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Most unsatisfactory phone. We returned it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the smallest you had. We wanted a flip phone

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Bat1,

      We appreciate your feedback. So far, all of our phones are touchscreen Android device and flip phones are not available.

      If you have questions or just want to connect with other Moto G5 owners, please consider joining us at http://lnv.gy/2nGkguS. We have an active Moto G Community.

      -Jess MotorolaMobility

  • Rated 2 out of 5 stars

    Good for few days

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the phone was perfectly fine initial days but after 6 months the phone experiencing heating during video calls for more than 10 mins and battery draining so fast. the same phone during initial days was working fine. overall not a great buy

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Worth for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Moto G 5 Plus Unlocked is worth for the money spent.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Joji,

      Thanks for your feedback! This phone is great at its price as it has lots of features like what other flagship phones have. The phone is a stock android phone which makes it very easy to use.

      By the way, we have a great community of owners on our community at http://lnv.gy/2nGkguS. Please check it out.

      -Jess MotorolaMobility

  • Rated 2 out of 5 stars

    Doesn't always ring.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I based my purchase on Best Buy and CNET reviews. I have found that incoming calls do not always produce an audible ring. I checked Moto forums and found that others have had the same problem. None of the recommended fixes have worked. Will be returning.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi IceMan. sorry to hear about this report. We're always here to help. What troubleshooting steps have you tried so far? Are you using the phone's dialer app? If so, can you test if the same thing happens in safe mode? To boot into Safe mode, press the physical power key, touch and hold Power off, touch OK when Reboot to Safe mode appears. Feel free to send us an email to [email protected]. We are more than glad to assist. Thanks. -Anne MotorolaMobility

  • Cons mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Didn't last

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it a week and kept sounding like it was going in and out of range even though all our other phones never had this issue. We returned and got a different brand and have had no issues.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi tjbaker, we're always here to help. Sorry if you had that experience. I hope you will give us a chance in the future. -Anne MotorolaMobility

  • Rated 2 out of 5 stars

    Would not recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone runs slow. The clear all for closing windows does not come up until the last window or they are already closed out. Pictures are average. It will not remember anything u have previously typed for an address or passwords etc.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Jury is still out on this phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only have had it a week, gets very warm very fast which is a major Concern. Had to buy a new sim card due to change in size from previous phone even know it's the same manufacturer. Didn't like that. Nano versus micro wtf...

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Manny,

      May I know how often does the phone get warm? Does it get warm while charging? There are newer phones which support Nano SIM card so as our phones. Let us know if this will help you. Check this link to see how often our phones get warm/hot: http://lnv.gy/2iG3fe3

      -Jess MotorolaMobility

  • Rated 1 out of 5 stars

    This phone is awful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had I researched this phone I would not have bought it. I was in a hurry as I needed a phone ASAP. The phone constantly, for no particular reason, freezes then powers off and back on. This is a known issue that Motorola doesn't seem to want to resolve. I wish I had been able to return it before the 15 day period lapsed. Of course then I would have had to argue about the ridiculous $35 restocking fee for a defective product. The sales rep should have been aware of, and told me about, the issues with this phone. I will not buy another phone at Best Buy. I'll be buying a new laptop soon, but it won't be at Best Buy, that's for sure.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Phone doesn't work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is great except for the audio quality. The sound on phone calls is garbled and unintelligible right out of the box. So, it's useless as a telephone. After much debugging with motorola we were able to fix it but it happened again about a month later. Now 2 months later the fix isn't working. Going to return the phone and never buy a motorola phone again.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Make sure what your buying

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The RAM is not noted on the box (notice the name and discription above)...thought I had a phone with 4GB like the one I bought my Grandson...this one only has 2GB and the operating system uses 1.5.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Vond0017, sorry you got confused. There are 2 kinds of storage/ram for the US variant. The 64gb rom/4gb ram and 32gb/2gb. If you get the 64gb you automatically get the 4gb ram. You may also check our website for spec info https://www.motorola.com/us/home. Thanks -Erwin MotorolaMobility

  • Rated 2 out of 5 stars

    I could do better.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I prefer the Iphone. I had an IPhone before but was convinced to get this phone. I don't really like this phone. I will be going back to the IPhone this is not good.

    No, I would not recommend this to a friend