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Customer Ratings & Reviews

Your price for this item is $229.99

Customer reviews

Rating 4.5 out of 5 stars with 1967 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers recognize the Moto G Plus (5th Gen) as a budget-friendly smartphone with an impressive camera and long battery life. They appreciate the ease of use and the fact that it is unlocked. However, some users have expressed concerns about the lack of NFC, occasional slow performance, subpar sound quality, and quiet speakers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 95 Showing 1,881-1,900 of 1,967 reviews
  • Pros mentioned:
    Camera, Price

    Rated 5 out of 5 stars

    Excellent Budget Option

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Originally bought this as a backup phone just to have. Ended up returning my LG G6 the day that I received this phone. Nothing against the G6. I loved that phone's camera, design, and materials. However that's just the thing. This phone does everything that the high end smartphones do with the exception of NFC. Personally, I don't use Android Pay anyway, so it wasn't an issue for me. I couldn't justify the cost of $700+ for a premium smartphone whether it was an LG, Samsung, Apple, or whatever. Paying that much to just have a phone made out of glass and metal rather than glass and plastic wasn't worth it for me when this phone serves what I need to do just as well. The camera in this phone is not bad like some will have you believe. It uses the same sensor as the praised Galaxy S7/8. The differences between this phones pictures and those are due to the faster processors supporting better photo processing techniques and finer software tuning. Comparing this camera to the G6, it was able to capture low light photos with less noise but less detail. The fingerprint reader works as well as any flagship phone and even has support for gestures on it. All in all, very reasonable. The 8 core processor in this phone runs the nearly stock Android 7.0 perfectly with no noticeable differences between it and the Google Pixel or LG G6 (both of which I have owned). The Pixel had the best picture quality, the LG had the best screen, and the Moto has the best value. So it depends what you're looking for.

    I would recommend this to a friend
  • Cons mentioned:
    Sound quality

    Rated 1 out of 5 stars

    low and squeaky sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just got two G4 died in 10 months. And G5 plus is low and squeaky in sound. Not recommend this phone.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi wt70707, sorry to hear about this report. We're always here to help. Can you tell me more about your concern? Are you using a case? Does it happen when playing media? Feel free to send us an email to [email protected] sharing more details. We are more than glad to assist. Thanks. -Anne MotorolaMobility

  • Rated 2 out of 5 stars

    Bad phone choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a Geek Squad replacement for a defective G4. Having some of the same issues. Thought it would be a better version, but I was wrong!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    very difficult to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    careful or you turn it off. when messages come in you need to take too many steps in order to read them. in settings all things are not accessible.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not what I was excpecting when I buy this phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not what I wanted. would like faster accsses to my emails able to deate messages and emails all at one time not one at a time too slow..

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Jimmy, thanks for reaching out. We're always here to help. We can try to troubleshoot your device. May I ask if what application are you using? Feel free to send us an email to [email protected] sharing more details. We are more than glad to assist. -Anne MotorolaMobility

  • Rated 2 out of 5 stars

    not a good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    phone has no good features not fast very slow would not buy again

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    The underlay is that the sim cards fail to work in

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have waited for these phones to hit the market but it was a disappointment

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm trying to buy another phone because this one is so terrible it drops calls it doesn't connect to things. everyone else in my family has Apple phones and they are much better performing we are all in the same Sprint network but mine has way more problems so it has to be the phone

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to change want a enexpencive phone and without any contract

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Dilli17, thanks for reaching out. The device is unlocked which can be used with different carriers in the US and does not have contracts. You can check some of our phones here: https://www.motorola.com/us/products/moto-smartphones. -Anne MotorolaMobility

  • Rated 1 out of 5 stars

    Great when it works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On and off works. Alot of times when answering my calls people can't hear me. Bought one for my husband and the same problems until updated. Now mine is doing the same thing. Sorry I spent the money on two of them. Had so much trouble with Samsung phone too. What's brand to try next?

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi oldwomaninashoe, sorry to hear this. Does this happen in different locations? When this happens kindly check if you have good signal reception. You may also try troubleshooting the device https://mobilesupport.lenovo.com/us/en/documents/MG5364. Let us know how it goes. -Erwin MotorolaMobility

  • Pros mentioned:
    Price, Speed

    Rated 5 out of 5 stars

    5 Star Phone for the Money!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did alot of research before buying this phone a month ago. It has all the bells and whistles that the top end, expensive phone have and a much cheaper price. It looks awesome, is lightening fast, is light weight. It delivers everything you need. Plus Motorola backs up their phones with a great warranty. Look for discounts before you buy and go with the lower end, 32 Gig version of of this. Buy a cheap 64 0r 128 Gig Micro SD card and you're off to the races at a much cheaper price. Then in 2 years you but the next best upgrade w/o tears.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Reception not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad reception, in house. No other phone gas been like this.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is awful, nothing but echo's, For 3 hundred dollars I would expect a LOT more for my money. I have since returned the phone..Hated it! The only reason I gave it any stars is because you have to give at least one....

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Sorry to hear that. We're always here to help if our customers are experiencing something different on their phones. If you have any questions or concern, feel free to visit our Forums community at forums.motorola.com

      -Jess MotorolaMobility

  • Rated 1 out of 5 stars

    This phone does not meet my expectations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone does not meet my expectations, I cant connect it to my brand new fitbit watch and it wont keep a charge for more than 4 hours. I've had this problem for several months.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone appears to work great and it does, for like 3 weeks. Then it freezes and restarts on its own. Save yourself anguish and frustration and do not buy. Good luck if you do!

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Rob22,

      We usually do some troubleshooting steps to figure out the cause of what's happening. We can try to check if the phone's storage is running low if it has lots of apps running in the background. If there is, we may eliminate them and be able to refresh the memory by restarting the phone.

      If you have questions or just want to connect with other Moto G5 owners, please consider joining us at http://lnv.gy/2nGkguS. We have an active Moto G Community.

      -Jess MotorolaMobility

  • Rated 1 out of 5 stars

    Could not take calls

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Network settings on Verizon were impossi ble. Had to return it as I couldn't make take calls. Verizon wouldn't support it since it was in UNLocked phone.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Elove, thanks for your report. This device should work with Verizon. You can see this link for devices that are compatible with Verizon https://www.motorola.com/us/carrier-compatibility. - Mike MotorolaMobility

  • Rated 1 out of 5 stars

    Not really great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the two phones and send to my younger ones back home.but when they try to charge it ,the charging bot is not working. Am not happy with that at all.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out of the box, the phone wouldn't recognize the SIM card. Had to purchase a different phone while in the store. Defeats the point of shopping online...

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was severly defective and i was not even able to use the gps. I will state the manager on duty when i took the item back did an excellent job.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi ameej,

      We appreciate your feedback. We usually do some troubleshooting steps to resolve some concerns. You may try resetting the device and make sure you have an internet connection to test the GPS before considering a return.

      If you have questions or just want to connect with other Moto G5 owners, please consider joining us at http://lnv.gy/2nGkguS. We have an active Moto G Community.

      -Jess MotorolaMobility

  • Rated 1 out of 5 stars

    Expected lot more for price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone's camera leaves a lot to be desired. Definitely have buyer's remorse because there is a restocking fee that comes with the purchase.

    No, I would not recommend this to a friend