Customer Ratings & Reviews
- Model:
- 01110NARTL
- SKU:
- 5762700
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers recognize the Moto G Plus (5th Gen) as a budget-friendly smartphone with an impressive camera and long battery life. They appreciate the ease of use and the fact that it is unlocked. However, some users have expressed concerns about the lack of NFC, occasional slow performance, subpar sound quality, and quiet speakers.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Durability
Screen Popped while holding in hand
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had 2 Moto X Pure and a Moto X and never had any issues as all were fantastic phones. I bought this one and while holding in hand, top left hand corner of the screen "Popped" exactly at the corner of the LCD screen. * No, it was not dropped, or hit in any way, just held in hand while sitting on the couch and I heard a "POP", I am a huge Moto fan and have never ever seen this before. All I can think of is it heated at the corner or something, no clue.
No, I would not recommend this to a friend Drops WiFi
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have loved several generations of Moto G phones but can no longer recommend them. My current G5 plus constantly drops WiFi even in my own home. The Moto G forum claims this has been fixed, but no solution exists. Be aware that you will have to reconnect to WiFi multiple times each day. There's no warning so you will needlessly waste a lot of your data. I know it's rather unbelievable that a phone would have no WiFi fix for months, but that's why I can't recommend this phone.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi cwsouth,
Sorry to hear that you're experiencing this concern, let me assist you from here. Have you done any troubleshooting with the device? If not yet, we can start by resetting the network settings first. Go to Settings> More> Reset Network Settings. If the issue persists, please send us an email at [email protected] and we'll further assist from there.
-Venice
Very low call volume...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The call volume is very low at maximum setting, and only slightly better on speakerphone. My last phone was a Samsung, and I had to constantly turn the volume down so that others around me couldn't hear my conversation. Motorola customer service is very poor as well. They did offer to send me a refurbished phone as a replacement to my brand new phone.... No thanks! This was my first and last Moto.
No, I would not recommend this to a friendMAJOR PROBLEM - BATTERY REPLACEMENT
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Called Motorola about having the battery replaced. They don't provide any replacement; you have to get another phone. Third part battery centers usually don't have batteries for the G5S plus either. THIS IS A SERIOUS DRAWBACK TO USING THIS PHONE.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Diamondsinthenet, I understand how frustrating this must be for you. Can you share more details about the battery? Please email the details to [email protected] and we'll be more than willing to help. Thanks -Erwin
Good phone with a pathetic camera
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.MotoG will never improve its camera quality and that is the exact reason why they charge so less. Returning the phone soom
No, I would not recommend this to a friendHelpful / unhelpful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you see high "unhelpful" - it's a manufacturer's bot at work. Avoid any product where "unhelpful" is 6 or more.
No, I would not recommend this to a friendNot recommended
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this phone a few days ago stay away from it
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi dustdemon,
We're always here to help. Can you tell me more about it? Feel free to send us an email to [email protected] referring to this post. Thanks.
-Anne