Customer Ratings & Reviews
- Model:
- PALF0005US
- SKU:
- 6441178
Rating by feature
- Display Quality
Rating 4.5 out of 5 stars
- Camera
Rating 4.2 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the Moto G Power 2021's long battery life, affordable price, and clear camera. Users appreciate the phone's user-friendly interface and expandable storage, making it a great option for those looking for a budget-friendly smartphone. While some users have concerns about its weight and performance, overall, customers are pleased with the phone's features and functionality.
This summary was generated by AI based on customer reviews.
Used to love Motorola
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worst phone I have ever had I normally love moto so I bought the upgraded version of the g7 power. Every time I open the camera it would freeze the screen and stall out. It was very frustrating . Because of how bad this phone I will not buy motorola again.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .This should not happen as we always want your device to work as it should, TheBadoogaKing. As we stand behind our products, we would like the opportunity to investigate your feedback further. Write us an email to supportforums@motorola.com so we can directly communicate with you and get this resolved. We'd be happy to help you with this. - Mike
Need to unlocked
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy said that this phone was unlocked and when I took it to Jamaica and try to use it,I couldn’t not because it was locked. Kmt . I was disappointed
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi MarcellerR, thank you for taking the time to post and we're sorry to hear that you got a concern with the device. Our phones should work in countries where you may be traveling, though we cannot guarantee all features are supported. Please check with your mobile service provider to see if your SIM is expected to operate. Please note that we never recommend buying a phone in one region for ongoing use in another as Motorola phones are only under warranty in the country/region in which they are intended for sale. -Ythan
USB-C connector failed in less that 4 weeks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having been disappointed in the short life of previous Samsung and Google cell phones, I decided not to spend a lot of money on a new one. The Moto G Power was highly rated for its price, so I got one. The battery life was great, and the phone performed fine for what I needed. Yesterday, less than 4 weeks after the phone was purchased new, the charger connection at the phone refused to plug in. It has a USB-C type connector which had been clicking into connection and charging the phone promptly. This is very disappointing in a phone purchased new less than 4 weeks ago.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .That's unusual for the Moto G Power 2021. May I know what exactly happens on the Charging port? As we stand behind our products, we would love to help get this checked. Please email us at supportforums@motorola.com for us to further assist you and kindly refer to this post. We'd be happy to help you with this. - Mike
Worst seller
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn’t told that this phone comes with NO Sim Card. I wasn’t offered any SIM card, neither I was told that stores such as Verizon , Walmart, Amazon do not sell this kind of Sim Card
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Remichita, sorry that you were not informed that the Moto G Power (2021) doesn't come with a Sim Card. Kindly contact your preferred service provider to activate the device. If you have questions you need help with, write us an email to supportforums@motorola.com. We’d like to help. - Mike
Phone problems
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Google maps voice commands does not work. Have been back to best buy twice and phone center employees have not been able to fix. Phone conversations with a friend "blanks out" (not dropped). Some setting changes do not remain stored. Will return to Best Buy to check on the Motorola return policy. Phone purchase was less that one month ago.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Phoneproblems, We're sorry to know that you are having this issue with your Moto G Power phone. We stand behind our products and we would like to make this right. Please write us an email at supportforums@motorola.com. We'll be glad to help.- Mitch
VERY UPSET
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never buying a phone from Best Buy again. They sent this phone so called brand new like excellent. No it was used. It had an AT&T SIM card in it. Already had someone logged into google and now to sign in with google it needs the person that owned it previously google account to even log in. I am very upset with this. NEVER BUY A PHONE FROM THEM AGAIN!!!!
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi KyleS, Thank you for reaching out and letting us know about your phone's condition. We're sorry to hear about your purchase experience. We suggest contacting BestBuy to give them feedback. Should there be any further inquiries, please do not hesitate to email supportforums@motorola.com. We'll be glad to help. -Mitch
It's got issues but has a nice large screen.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have huge hands and wanted a bigger phone. I have had a few Motorola devices that were all dependable. This phone just sucks. IT drops calls, has a hard time getting signal and a few other issues. I should have returned it but I REALLY wanted a phone that had a large screen since i have huge hands. I wouldn't get this phone unless it is on sale cheap.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We're sorry to hear that these are happening on your phone, NeverendingNightmare. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. -Mitch
Spare phone
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap phone got me by but it is a cheap phone. Should've spent little more on a different phone.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thanks for sharing your feedback with us and purchasing this phone, Mike. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
- Cons mentioned:Performance
Moto G phones burst!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't know why I bought this since previous 2 Moto G phones burst!
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Sorry for the inconvenience. May we ask what is the issue with your device? As we stand behind our products, we would like the opportunity to investigate your feedback further. Write us an email to supportforums@motorola.com. We'll be there to help. - Mike
MOTO REVIEW
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THIS PHONE IS AWKWARD. AND i WOULD REURN IT EXCEXPT THERE'S FEE.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Sorry that you have felt awkward using the phone and we would like to help. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. - Mike
Not good camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Camera sucks ..my stylus was WAY better, I'll be returning soon
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Horriblecamera, Sorry to hear you had to return the phone and for having issues with camera. Hope you can give us another chance and if you need further information, feel free to email us at supportforums@motorola.com. We'll be there to help. -Mitch
Meh.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clunky phone, fair for the price I suppose, but felt less responsive and poorer quality than the 2020 version.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for taking the time to give your feedback, BK123. If you ever need help, please email us at supportforums@motorola.com. We're always there to help. Thanks again for your support. - Mike
not
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not so great does not seem to be durable battery not that good overheats
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Name, We’re so sorry that your experience did not match your expectations. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
WANT MY $$$ BACK
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HATE IT. Screen rotates when locked Screen freezes, turns black Turns itself off flashlight turns itself off and after too may uses won't turn on unless manually done through the tool bae It lags It has a terrible camera (rear)
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi NoMOTO, Sorry to hear that these are happening on your phone. We stand by our phones and we understand that this should not behave like this. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. -Mitch
Don’t buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s has network issues, can’t get wifi range when you are next to the router.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Priyanka, Sorry to hear you're having a concern with Wi-Fi. We stand by our phones. This is something we want to take a look at. Write us an email at supportforums@motorola.com and tell us more details. -Mitch
missing item with the product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received the product without the user’s manual ang sim tool.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi oqhall,
Thanks for reaching out and our apologies for this. The box also comes with a quick guide on how you can use the device. For the user's manual, you may try to download it by clicking this link: https://download.lenovo.com/Motorola/Manuals/156847/73095580/moto%20g%20power.NA%20Retail%20UG.en-US.SSC8C96185-A_web.pdf. - Frank
motorola moto G
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.some function not smooth and the screen is not so sensitive
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .We sincerely apologize for any inconvenience this may have caused, Arielxjh. We understand how inconvenient this is for you and this should not happen. This is something we want to take a look at. Write us an email to supportforums@motorola.com. We'll be there to help. -Mitch
Great prices
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very hard to set-up,but it is a little easy getting around on it.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .We appreciate the feedback. Let us know if there's anything else we can do to help or you can visit our official Motorola community page: https://forums.lenovo.com/t5/moto-g-power-2021/bd-p/moto_g_power_2021_en - Mike
Unsatisfied customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very low sound when listening to callers, Blurry pictures
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Unhappy,
Thank you for reaching out to us and we're very sorry for the inconvenience. We would like to see what we can do to help. Please email us at supportforums@motorola.com and use this link as a reference: BestBuy/GPower2021_BadSoundQuality and we'll be there to assist you. - Frank
Terrible phone
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible phone, we have had connection isssues and speaker issues with this phone. When I put the phone on speaker the person I'm talking to can't hear me.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Mercy,
Thank you for reaching out to us and our apologies to hear that you're having these issues with your phone. We would like to help resolve this matter. Do send us an email at supportforums@motorola.com and please use this as a reference: BestBuy/GPower2021_BadSoundQuality and we'll be assisting you from there. - Frank