Customer Ratings & Reviews
- Model:
- PB000007US
- SKU:
- 11151484
Rating by feature
- Display Quality
Rating 4.6 out of 5 stars
- Camera
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
New phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The staff was friendly and helped me get my phone working perfect
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thanks for purchasing this phone and giving us a positive rating, Fxybear831! Glad that you had a smooth transaction with BestBuy. Enjoy your phone and thank you for your feedback! -Iza
Emergency phone option
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect product as emergency phone, except that Motorola service out dated
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for your feedback, JiyunJ. We're glad to hear that you find the Motorola phone to be a perfect product for use as an emergency phone. If you need any assistance, please do not hesitate to reach out and we'll be happy to assist you. -Mitch
Motorola 2024
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great phone for the cost and for ad one's and phone protector
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hello! We are so thankful for giving us a positive rating. We're glad to hear you're enjoying the phone and its affordability. If you need any assistance, please do not hesitate to reach out and we'll be happy to assist you. -Elle
Hmmmm
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having troubles with it , may be ATT fault , reception wise , not sure yet . Turning on and off is a stupid way , two buttions ?
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .We’re sorry to hear you’re having some trouble with reception, Ralph. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
Talk about a crashout
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my third moto phone, and it will be my last. Battery life sucks, screen is insensitive sometimes, overly sensitive some other times. Constant system pop ups I cant defeat.. and the final straw - the dang screen cracked from being in the hot car.. Also the camera is worse than the 2020 Moto phone i had.. terrible ai, hdr is garbage and turns itself on every time. Even with gcam its sketchy. Waste of money
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi GhostofJoel, Thank you for taking the time to share your experience. We're truly sorry to hear that your recent Moto device has not met your expectations, especially given your history as a loyal user. We understand how frustrating it is to deal with inconsistent screen responsiveness, battery performance, persistent system pop-ups, and disappointing camera results. And we recognize how upsetting it must be to have the screen crack simply from heat exposure—something that shouldn’t happen under normal use. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. -Carlos
Gift
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I guess its a good idea purchasing it for my grandson
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Momoh, we are thrilled you have selected us as your device provider. Rest assured, we are here to support you whenever you need assistance. -Ythan
Scam phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within one week, the phone stopped holding a charge. Best Buy will charge me $50 as a "restocking fee" to return this useless item. Pure scam.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi CarlosDanger, We’re sorry to hear your phone isn’t holding a charge so soon after purchase. A few steps you can try include fully charging the phone using the original charger and cable, and performing a soft restart. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please write us an email at supportforums@motorola.com. We'll be happy to help. -Mitch
Difficulty in adding the esim
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant even add the e-sim. Better to buy other google phones or iphone 16e
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi MohanrenukanandarayuduO, Thank you for your feedback — we’re sorry to hear you’re having trouble adding the eSIM. We understand how frustrating that can be. We recommend reaching out to your carrier as they are he one who can setup your eSIM. -Carlos
Failed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone that I bought two weeks ago has waited until two days after the return period to become difficult. All I am asking them to do is to exchange it for a MORE expensive model. Of course, they say its too late; I know they can override if they want. Now I'm STUCK with a phone on day 17 that I don't like and on which the internet can not work sometimes, Google maps doesn't load, the screen freezes, and the battery only goes about six-seven hours.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi ScottJ, We are so sorry that your experience did not match your expectations. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. -Mitch
Lasted 3 months, fragile screen
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way too fragile, with a case on, the screen still exploded the only time it fell. Battery always took a long time to charge, to a quick time to die, just a terrible purchase
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Gjty, We’re sorry to hear about the experience you’ve had with your Razr 2024. We understand how frustrating it can be when a phone doesn’t meet expectations, especially with screen durability and battery performance. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
Motto g power
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a very good phone. Battery is not that great. Wouldn't recommend it.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We appreciate your honest feedback. We're sorry to hear that the battery performance didn't meet your expectations. Your input helps us improve, and we hope future updates or models provide a better experience for you. Thank you for sharing your thoughts! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/Moto-g-power-5G-2024/bd-p/Moto%20g%20power%205G%202024 -Carlos
Battery
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery has a short life. How can we improve the duration.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi DonnaC, We're sorry to hear you're experiencing short battery life. To improve battery duration, here are some tips to extend the battery life on your phone: https://help.motorola.com/hc/3509/15/na/en-us/index.html?t=CGd0e521&utm_source=help-motorola-com&utm_medium=forum-social&utm_campaign=device-help. Let us know how it goes by sending an email at supportforums@motorola.com. We'll wait for you there. Thank you! -Mitch
Not a great phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Drops voice in calls, terrible operating system as well
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi User551551, We’re sorry to hear about your experience with the phone, especially with calls dropping and overall performance. That’s not the kind of experience we want you to have. Does the call dropping happen in a certain location or everywhere? In the meantime, we recommend a few troubleshooting steps that may improve the situation. Please try restarting your phone if you haven’t already, as this can clear temporary glitches. Check your signal strength and see if moving to a different area improves call quality. You can also toggle Airplane mode on and off to refresh your connection. It may help to reset your network settings by going to Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth. This will reset all network settings, including Wi-Fi, mobile data, and Bluetooth connections. Note that you'll need to re-enter Wi-Fi passwords after doing this. If problems still occur, please write us an email at supportforums@motorola.com. We'll be there to assist you. -Mitch
Defective phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone keeps shutting down and starting over again and again. Defective phone. Bought as an open box item with excellent rating. Not the case on this particular phone.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Motorola, We apologize for the trouble you're having with your phone, and we understand how frustrating it must be to experience these concerns. We stand behind our products and would like the opportunity to investigate this further. Could you please reach out to us directly at supportforums@motorola.com? We'll be there to help. -Mitch
Another phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It ok, not my favorite but I like it. I've had better phones in the past.. Maybe it will grow on me
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your thoughts, RobP. We appreciate your feedback, and we're glad to hear that you find the phone okay. If you ever need help, give us a holler or reach out to our official Moto G Power community page: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en. -Mitch
phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.moto g stylus is better than it.its ok. but not exactly
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi LuqmanA, Thank you for sharing your thoughts. We’re sorry if your experience hasn’t fully met your expectations. We’d like to better understand your feedback and see how we can help. Please feel free to reach out to us via email at supportforums@motorola.com. -Mitch
Poor policy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have not turned the phone on yet. Still sour after having a black Friday deal reversed because I was a day late.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Hodge, We’re sorry to hear about your experience with the Black Friday deal. Since promotions and purchase policies are handled by the retailer, we recommend contacting Walmart directly. They will be able to review your order and provide guidance. -Mitch
Not worth the trouble
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phone hangs and camera quality is not great. I would rather spend more and get a real phone
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Shja, We’re sorry to hear you’re experiencing performance and camera concerns with your device. To help improve performance, you can try restarting your phone, checking for software updates under Settings > System > Software updates, and clearing cache from apps that may be slowing it down (Settings > Apps > [App name] > Storage > Clear cache). Clearing the cache will remove any temporary files being stored by the device. For camera quality, make sure your lens is clean and that the app is updated, and try adjusting camera settings for lighting and resolution. If, after trying these steps, the device still isn’t meeting your needs, you may wish to write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
Unhappy customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not like this phone. I have had problems with it since the day I bought it. I would have returned it had I not gotten sick and the returned time expired. I did not know you only have 15 days to return the phone.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We're sorry to hear about your experience, Linda. We understand how frustrating it can be to face problems with a new phone. Our team would love to help troubleshoot any concerns you’re having. Please send us an email at supportforums@motorola.com. We'll be happy to assist you. -Mitch
caveat emptor
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was supposed to be new and was charged for new but when I got home and removed from bag factory seal was broken, charging block was missing and protective covering was removed from phone. At that point I have no way of proving so I could not return.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We're sorry to hear about your experience. A new device should come fully sealed with all included accessories. We recommend reaching out to the retailer where you made the purchase to discuss the issue and explore possible solutions. -Carlos