Customer Ratings & Reviews
- Model:
- PB000007US
- SKU:
- 6572573
Rating by feature
- Display Quality
Rating 4.6 out of 5 stars
- Camera
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
Customers are saying
Customers are satisfied with the moto g power 2024 5G 128GB (Unlocked)'s overall performance, battery life, and camera quality. Many users find the phone to be quick and appreciate the long-lasting battery. The processor speed and ease of use are also well-received. However, some customers have reported issues with connectivity and the frequency of notifications.
This summary was generated by AI based on customer reviews.
Difficulty in adding the esim
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant even add the e-sim. Better to buy other google phones or iphone 16e
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi MohanrenukanandarayuduO, Thank you for your feedback — we’re sorry to hear you’re having trouble adding the eSIM. We understand how frustrating that can be. We recommend reaching out to your carrier as they are he one who can setup your eSIM. -Carlos
Scam phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within one week, the phone stopped holding a charge. Best Buy will charge me $50 as a "restocking fee" to return this useless item. Pure scam.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi CarlosDanger, We’re sorry to hear your phone isn’t holding a charge so soon after purchase. A few steps you can try include fully charging the phone using the original charger and cable, and performing a soft restart. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please write us an email at supportforums@motorola.com. We'll be happy to help. -Mitch
Lasted 3 months, fragile screen
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way too fragile, with a case on, the screen still exploded the only time it fell. Battery always took a long time to charge, to a quick time to die, just a terrible purchase
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Gjty, We’re sorry to hear about the experience you’ve had with your Razr 2024. We understand how frustrating it can be when a phone doesn’t meet expectations, especially with screen durability and battery performance. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
Motto g power
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a very good phone. Battery is not that great. Wouldn't recommend it.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We appreciate your honest feedback. We're sorry to hear that the battery performance didn't meet your expectations. Your input helps us improve, and we hope future updates or models provide a better experience for you. Thank you for sharing your thoughts! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/Moto-g-power-5G-2024/bd-p/Moto%20g%20power%205G%202024 -Carlos
Horrible phone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over heat bad price should be $48 it charges strange as well please fix the price
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi MiracleW, Thank you for sharing your feedback, and we’re sorry to hear about the overheating and charging concerns you’ve experienced. We understand how frustrating this can be, especially when it affects everyday use. To help improve this, we recommend using the original charger and cable, avoiding use of the phone while charging, and checking for any software updates under Settings > System > Software update, as updates can help optimize performance and temperature management. You may also want to review battery usage under Settings > Battery to see if any apps are causing excessive load, which can contribute to heating. Regarding pricing, it is typically set by the retailer or carrier, but we appreciate you sharing your thoughts. If the overheating or charging behavior continues, please send us an email at supportforums@motorola.com with more details about when it happens, and our team will be happy to assist you further. -Mitch
Battery
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery has a short life. How can we improve the duration.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi DonnaC, We're sorry to hear you're experiencing short battery life. To improve battery duration, here are some tips to extend the battery life on your phone: https://help.motorola.com/hc/3509/15/na/en-us/index.html?t=CGd0e521&utm_source=help-motorola-com&utm_medium=forum-social&utm_campaign=device-help. Let us know how it goes by sending an email at supportforums@motorola.com. We'll wait for you there. Thank you! -Mitch
Defective phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone keeps shutting down and starting over again and again. Defective phone. Bought as an open box item with excellent rating. Not the case on this particular phone.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Motorola, We apologize for the trouble you're having with your phone, and we understand how frustrating it must be to experience these concerns. We stand behind our products and would like the opportunity to investigate this further. Could you please reach out to us directly at supportforums@motorola.com? We'll be there to help. -Mitch
Another phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It ok, not my favorite but I like it. I've had better phones in the past.. Maybe it will grow on me
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your thoughts, RobP. We appreciate your feedback, and we're glad to hear that you find the phone okay. If you ever need help, give us a holler or reach out to our official Moto G Power community page: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en. -Mitch
Not a great phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Drops voice in calls, terrible operating system as well
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi User551551, We’re sorry to hear about your experience with the phone, especially with calls dropping and overall performance. That’s not the kind of experience we want you to have. Does the call dropping happen in a certain location or everywhere? In the meantime, we recommend a few troubleshooting steps that may improve the situation. Please try restarting your phone if you haven’t already, as this can clear temporary glitches. Check your signal strength and see if moving to a different area improves call quality. You can also toggle Airplane mode on and off to refresh your connection. It may help to reset your network settings by going to Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth. This will reset all network settings, including Wi-Fi, mobile data, and Bluetooth connections. Note that you'll need to re-enter Wi-Fi passwords after doing this. If problems still occur, please write us an email at supportforums@motorola.com. We'll be there to assist you. -Mitch
phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.moto g stylus is better than it.its ok. but not exactly
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi LuqmanA, Thank you for sharing your thoughts. We’re sorry if your experience hasn’t fully met your expectations. We’d like to better understand your feedback and see how we can help. Please feel free to reach out to us via email at supportforums@motorola.com. -Mitch
Unhappy customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not like this phone. I have had problems with it since the day I bought it. I would have returned it had I not gotten sick and the returned time expired. I did not know you only have 15 days to return the phone.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We're sorry to hear about your experience, Linda. We understand how frustrating it can be to face problems with a new phone. Our team would love to help troubleshoot any concerns you’re having. Please send us an email at supportforums@motorola.com. We'll be happy to assist you. -Mitch
Poor policy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have not turned the phone on yet. Still sour after having a black Friday deal reversed because I was a day late.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Hodge, We’re sorry to hear about your experience with the Black Friday deal. Since promotions and purchase policies are handled by the retailer, we recommend contacting Walmart directly. They will be able to review your order and provide guidance. -Mitch
caveat emptor
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was supposed to be new and was charged for new but when I got home and removed from bag factory seal was broken, charging block was missing and protective covering was removed from phone. At that point I have no way of proving so I could not return.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We're sorry to hear about your experience. A new device should come fully sealed with all included accessories. We recommend reaching out to the retailer where you made the purchase to discuss the issue and explore possible solutions. -Carlos
Not worth the trouble
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phone hangs and camera quality is not great. I would rather spend more and get a real phone
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Shja, We’re sorry to hear you’re experiencing performance and camera concerns with your device. To help improve performance, you can try restarting your phone, checking for software updates under Settings > System > Software updates, and clearing cache from apps that may be slowing it down (Settings > Apps > [App name] > Storage > Clear cache). Clearing the cache will remove any temporary files being stored by the device. For camera quality, make sure your lens is clean and that the app is updated, and try adjusting camera settings for lighting and resolution. If, after trying these steps, the device still isn’t meeting your needs, you may wish to write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
Motog2024
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It says the phòne is unlocked but it was not And I was even charged $45 for restocking fee which was really very wrong,since it was not my fault. And the lady fr.the store was really very rude!
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for reaching out to us, Esperanza. We apologize for the inconvenience you've experienced. We understand your frustration and regret any misunderstanding regarding the phone's unlocked status and the restocking fee. We recommend returning the phone to Best Buy for further assistance. Please feel free to email us at supportforums@motorola.com for any additional support needed. -Elle
DO NOT BUY this phone
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst phone I purchased over the 20 years. Always restart by itself. Screen has a line at a random place. I cannot return it since problems appears after 2 weeks careful usage. I will never purchase any motor phone in the future. DO NOT BUY this phone sincerely！
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your feedback, DisappointedCustomer. We're sorry to hear about the difficulties you’ve experienced with your phone, and we understand how frustrating this must be. As we stand by our phones, we'd like to know more details. Write us an email at supportforums@motorola.com. We'll help you from there. - Mitch
Only issue is charging.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Won't charge past 70 percent, otherwise works fine
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi ZachP, We’re sorry to hear about the charging problem. As we stand behind our products, we'd like to know more details about what happened and get this sorted out. Write us an email at supportforums@motorola.com. We'll be happy to help. -Mitch
Not Unlocked Phone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sim is not working but mentioned as fully unlocked
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Pranav! We truly regret that your experience fell short of your expectations. Have you reached out to your point of sale about this matter? If you have any other questions or concerns, please know that we're here to assist you. -Nate
- Cons mentioned:Connectivity
VERY DIFICOULT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DID NOT RECONIGZE SIM CARD. NO I DO NOT RECOMMENDED
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for your feedback, Estrellita. We're sorry to hear that you’re having trouble with the SIM card. We understand how frustrating this can be. To help you with the concern, please follow the troubleshooting steps provided for SIM Card Not Recognized here: https://help.motorola.com/hc/3509/14/na/en-us/index.html?t=CGFP1509064844&utm_source=help-motorola-com&utm_medium=forum-social&utm_campaign=device-help. If you continue to experience problems or need further assistance, please email at supportforums@motorola.com. We'll be there to help. -Mitch
Not as described
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missing sim tool. And does not work on my network AT &T this was a gift so was a couple of days.late for return window so.stuck with a phone that cannot use.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hello, we apologize for the trouble you have experienced with your Moto G Power 2023. We completely understand your worry. If you want any additional assistance, please email supportforums@motorola.com. - Aria