Customer Ratings & Reviews
- Model:
- PB640007US
- SKU:
- 6611546
Rating by feature
- Display Quality
Rating 4.7 out of 5 stars
- Camera
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the moto g power 2025 128GB (Unlocked), highlighting its overall performance and impressive battery life. Many users praise the camera quality, describing the pictures as amazing, and appreciate the phone's ease of use and setup. The screen size and increased storage capacity are also well-received features, with some noting the sleek and modern design and lightweight feel.
This summary was generated by AI based on customer reviews.
. Motorola review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is not so great. You can barely hear when you have it on speaker.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi KizzieM, We’re sorry to hear that you’re experiencing low speaker volume on your device. On Motorola phones, speaker output can sometimes be affected by settings, apps, or debris in the speaker grille. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. -Carlos
Poor Performance
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the Motto 5G powered 2025 to break back in to android after having a. Iphone for several years. I find this phones performance to be slow and seems to "hang up" or freeze often, sometimes having to close tabs because it will not respond. Missed the Best Buy return window or I wouldn't still have it.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Bayouboy, We're sorry to hear that your Moto G 5G Power 2025 isn’t performing as expected. Experiencing slowdowns or freezing can be frustrating. Slow performance is sometimes caused by too many running apps in the background. Use your recent apps button to close apps you're not using. It is also a good practice to restart the device periodically (every 2-3 days) to clear out buffers and memory that may lead to intermittent issues. If the concern persists, kindly go to this link: https://motorola-global-portal.custhelp.com/app/mcp/landing_troubleshooter/g_id/5059>; Next > Display/Touchscreen > Phone is slow/unstable and try the recommended steps there. Let us know if this helps. -Mitch
Phone freezes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phone seizes up a lot more ads pop up..not very happy uthe phone
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi AirFryer, Thank you for letting us know about your experience. We’re sorry to hear that the phone is freezing and that frequent ads are affecting your satisfaction. That’s certainly not the experience we want for our users. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. -Carlos
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product doesn't come with a charging wall outlet and it doesn't use the same type that most other phone ones use so you have to buy one. Also weak construction cracked in my pocket cus my keys where next to it.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi User246084, We’re sorry to hear about your experience with your new device. We can see how that would be frustrating, having to buy a separate charging adapter and dealing with unexpected durability issues can take away from the overall experience. Since the phone was purchased from Best Buy, we recommend contacting their customer service directly for assistance with the return or exchange process. They will be best equipped to help you resolve this quickly. -Kylee
Some apps
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't have some features that i need. That's all.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi VictorR, Thank you for sharing your feedback. We understand that having all the features you need is important. If there are specific apps or features you’re looking for, please let us know, and we’re happy to help with recommendations or troubleshooting to get the most out of your device. Please send us an email at supportforums@motorola.com. We'll be there to help. -Mitch
- Pros mentioned:Overall performance
Not AOL friendly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phone looks great performs fine but if you use AOL email you will be disappointed
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Hebystate, We’re sorry to hear that you’ve experienced difficulties with AOL email on your device. While the phone is designed to work with most email services, some providers may have specific settings that require additional configuration. We recommend checking your AOL account settings or using the AOL Mail app from the Play Store for the best experience. If you continue to have trouble, feel free to reach out to supportforums@motorola.com, and we’ll be happy to help troubleshoot further. -Mitch
My Old Cheaper Phone Was Better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this phone. It supposedly has a better battery than my old phone but it drains at least 3 times as fast with very little use. I have also gone down a list of troubleshooting to figure out why it will not send me notifications about 90% of the time. Do not disturb is not on. I have checked every setting. I'm constantly missing notifications about my front door and side door cameras because the phone just will not send me notifications. If I could return it and go back to using my old phone I would.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi ShannonK, We’re sorry to hear about your experience with the phone’s battery performance and notifications. As we stand behind our products, we’d like the opportunity to review this further and help find a solution. Please share your details with us at supportforums@motorola.com, and we’ll be there to assist you. -Mitch
Poor microphone quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Camera, internet, browsing are all great, but this phone seems to have a problem with microphone quality. I am told that my voice is not clear even when I have a strong 5G signal.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Mjg2hvn, We're sorry to hear about the microphone problem you're experiencing, and we appreciate you taking the time to share your feedback. While we're glad the camera, internet, and browsing performance are meeting your expectations, we understand how frustrating audio concerns can be, especially with a strong 5G connection. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
$300 and no one can hear me
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I paid $300 for a phone where no one can hear me. As another reviewer stated, despite a 5G connection, no one can hear me clearly and this poses a problem since I use this phone for work. Motorola, please don't ask me to email you as I already spoke to your tech support and they said they would send a refurbished phone as a replacement. I did not pay $300 for a used phone. My past Motorola was fine but I cannot say the same for this model. There are better phones out there, but unfortunately this is not one of them.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Christina, We’re sorry to hear about your experience, and we understand how frustrating this must be, especially when you rely on your phone for work. We’d like to see what we can do to help. To review your case further, could you please provide a reference number or any previous communication details from your tech support interaction? You can send this information to our team at supportforums@motorola.com.Thank you for your patience, and we appreciate the opportunity to make this right. -Mitch
Moto G Power 2025
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phone has terrible phone connection and calls are dropped. Also, Motorola dropped phone screen and has hideous ring tones. I need to return it for a better phone.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi PAJZ, We’re sorry to hear about the difficulties you’re experiencing with your phone. Dropped calls and connection problems can sometimes be related to network coverage, so we’d like to understand if this happens in certain locations or consistently. You might try restarting your phone, checking for software updates under Settings > System > Software updates, or toggling Airplane mode on and off to refresh your connection. If problems persist, testing the device with a different SIM card can help determine whether the problem is network-related or device-related. Regarding ringtones and the display, these can be customized in Settings > Sound & vibration and Settings > Display, but if you feel the device isn’t meeting your needs, you can contact Best Buy directly for return or exchange options. -Mitch
Stopped charging and working
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone has stopped charging and will not cut on. It has no damage whatsoever. This was for a 13 year old girl and now back to Monroe to see what can be done now. Do not recommend this phone to anyone.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi DiannaC, We're sorry to hear that your phone has stopped charging and won’t turn on. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please share your details at supportforums@motorola.com and refer to this link as a reference. We'll be there to assist. -Mitch
Too many glitches
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is probably the worst phone i have ever encountered. Glitches daily, stops working completely. Voicemails take days to come through. Save your money. Get a different phone
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi JessV, We're sorry to hear about your experience. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
Does not work with ATT 5G
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This phone does not work with ATT. Do not buy this phone. When it uses 5G the person on the other end cannot hear me.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi DavidM, We’re sorry to hear about the problem you’re experiencing with your phone on AT&T’s 5G network. Please try restarting your device to see if the problem improves. We’d also like to know if this happens in a specific location or everywhere you use the phone. For further assistance, please email us at supportforums@motorola.com, and we will be happy to look into this with you. -Mitch
- Pros mentioned:Camera quality, Overall performance
Good quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great overall product runs great as well . Takes great pictures as well
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi AlashaK! We're delighted to hear how satisfied you were with your recent purchase. We would like to invite you to join our official community page at https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en. -Nate
Be aware of the return policy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this phone five days ago to replace my older model that was slowing down. I was very pleased with Anthony's service at Polaris in Columbus, Ohio. I ordered a case and screen protector from Best Buy at the same time that I purchased the phone. I still haven't received them. This would have only been an inconvenience, except that three days in, the corner of the phone chipped and the glass cracked. I never dropped it. I was able to get quick service again. I learned that if I hadn't purchased the $179 Protection plan, there would have been nothing they could do for me. Because I had, they replaced the phone, but I was charged a $50 re-shelving fee. I immediately ordered a case and screen protector from Amazon, which arrived the next day. I will return the one I bought from Best Buy if it ever arrives. I have always felt supported by Best Buy. Now I will think twice about another purchase. I will have to compare return policies with other vendors. My husband did want to buy the same phone. Now, we are not sure.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Flex, We’re sorry to hear about your experience and understand how frustrating this must have been. We’re glad to hear that Anthony at Polaris provided great service and that you were able to get support through your protection plan, but we recognize the inconvenience and disappointment you've faced regarding the delayed accessories and fees. We kindly recommend reaching out to BestBuy directly regarding the return policy, shipping delay, and reshelving fee. We value your feedback and appreciate you considering Motorola. If you or your husband has any questions about the phone itself or needs support in the future, please do not hesitate to email supportforums@motorola.com. -Mitch
- Pros mentioned:Overall performance
Happy Guy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am in love with my new phone :) This was a great investment
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi AlexH, We’re so happy to hear that and love the enthusiasm! It’s great to know you’re enjoying your new phone and feel it was a great investment. Thanks for being part of the Motorola family! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en. -Mitch
Moto Power
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All good except battery doesn't last as long as older version of device
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi IsaccC, Thanks for the feedback! It’s great that everything else is working well. We hear your feedback as well with regard to the battery life. You may Adjust Screen Brightness, Limit Background Apps, Enable Battery Saver Mode, Reduce Screen Timeout, and Keep Software Updated to improve battery life. You can write us an email to supportforums@motorola.com if you need further assistance. We'll be there to help. -Kylee
Another great Moto phone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My family has used Moto phones for years. They work well and are very reliable. The color on this one is fabulous, too!
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for your loyalty and for sharing such kind words, AliceH. We're honored to be your family's go-to choice over the years. We're also glad you're loving the color and reliability of your new device. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en. -Mitch
A Done DeaL
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item operates in successfully appearance is noticeable, satisfied with purchase
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi AskRufus, Thank you for your feedback. We're glad to hear the item is working well and that you're satisfied with your purchase. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en -Carlos
As news on steroids
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s like the machine is on crack Loaded with nonstop viruses. I don’t trust it.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi JanetS, We’re sorry to hear about your experience, and we understand your concern regarding unexpected apps or potential security problems on your phone. To help, we recommend first ensuring your device is fully updated by going to Settings > System > Software updates, as updates often include security improvements. You can also review installed apps in Settings > Apps and uninstall any apps you don’t recognize or did not install. Running a trusted mobile security or antivirus app from the Google Play Store can help identify and remove potential threats. If you’d like further assistance, please contact us at supportforums@motorola.com so our team can guide you through additional steps or support options. -Mitch