Customer Ratings & Reviews
- Model:
- PAWA0007US
- SKU:
- 6538055
Rating by feature
- Display Quality
Rating 4.7 out of 5 stars
- Camera
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the Moto G Power 5G 2023's camera quality, exceptional battery life, and generous storage capacity. Many appreciate its affordability and ease of use, finding it performs well for everyday tasks. While some users wish for features like NFC and wireless charging, the positive feedback on core functionalities outweighs these minor drawbacks. The large screen size is also frequently praised.
This summary was generated by AI based on customer reviews.
Good phone, Poor service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone is good. Service at the store was horrible. First, we had to wait to check out for 30 minutes when there was only one customer in front of us. Second, sales clerk and assistant manager (not sure who he was) did not know anything on how to activate the phone. They told SIM card can transfer between phones which is not true. We had to go to the cell carrier to activate the phone. We will buying phones from cell carrier. We will not be returning to Best Buy in Lafayette, Indiana.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi MJiF, We're glad to hear that you are satisfied with your phone. However, we're sorry to learn about your experience at the store. We apologize for the long wait time and the difficulties you faced during the activation process. This is not the level of service we strive to provide. We will share your feedback with Best Buy to help improve their customer service. -Mitch
A piece of Cr#p
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely the worse phone I've purchased over the last 25 years! So many problems over the 9 months I've had the phone, Best Buy support was absolutely non existent, two things I will never do again: buy a motorola (I've had at least 7) and most importantly buy an electronic device from Best Buy!!!
No, I would not recommend this to a friendOk temp phone
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't last, even in a case. Speaker went out and the service plan costs almost half the phone amount. Just bought a new phone.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Kevi,
I'm sorry to hear about your experience. It's frustrating when a phone doesn't last despite being in a case, and I understand your concerns about the service plan costs. Please email us at [email protected] at your earliest convenience. -Elle
Odd phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For some reason I could not get on the internet with that phone but could with all othe phones. I don't use it and still paying on it. Got a different one that works. Cat answer the other questions, only used 1 day then gave up
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi BlingBling, we're sorry to hear that you can't connect to the internet. Have you tried to check if you have the latest software update version on your device? Go to Settings > System > Advanced > System updates. We can try to reset the network settings on your device. To do that, you may follow the steps provided on the link below at https://en-us.support.motorola.com/app/answers/detail/a_id/173276/~/reset-network-settings---moto-g-power-5g-%282023%29. For other concerns, please send us an email at [email protected]. -Ythan
Poor battery
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.phone is good. But battery sucks. Even without usage it dies with in a day
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for reaching out and sharing your experience with us, SNathan. We apologize for the inconvenience caused by the battery performance of your device. As we stand behind our products, we would like the opportunity to investigate your feedback further. Write us an email to [email protected]. We'll be there to help. -Mitch
- Cons mentioned:Nfc
Theres no NFC so run away.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No NFC so you cant use google pay or nfc security keys.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your feedback, Jeffrey. We know how important this NFC feature is to you, and we'll be sure to forward your feedback to the appropriate team. Should there be any further inquiries, please do not hesitate to email [email protected]. We'll be glad to help. -Mitch
Not an IPhone!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this phone for my 88 year old father and he has struggled using the android format. I too found it not to be intuitive to use.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Jeff, we are truly sorry to learn about your disappointing experience with our phones. Rest assured, we are committed to ensuring your satisfaction and resolving any issues you may have. If you have any more questions or concerns, please feel free to reach out to us at [email protected]. -Ythan
Stop buying Best buy trash
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything that I have bought in it Best buy has either been broken or does not work I bought seven cell phones this year and every one of them are trash I would advise everyone to never buy nothing from Best buy everything is refurbished trash the open box stuff is a joke
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hey ChristopherShutt, we apologize for the disappointment you faced with your experience. We genuinely care about our phones and we're determined to address this issue. Rest assured, we fully support our products and we're committed to making things right for you. Have you already contacted your point of sale for further assistance? If not, we strongly recommend reaching out to them as they are best equipped to help you. If you have any more questions, feel free to shoot us an email at [email protected]. -Ythan
set-up issues
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Finding it difficult to adapt to after using 2018 Galaxy android: flipping back to App screen, etc.. Also it did not recognize my SIM card.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi DennisR. We apologize for any inconvenience that you may have experienced. Your feedback is valuable to us, and we are committed to delivering high-quality service. Kindly send an email to [email protected] for prompt assistance and a thorough investigation of the matter. -Belle
So exited and so disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For my basic limited planned use, I was quite happy and exited with my new Motto phone. However, very frequently as I was typing the keyboard letters froze, and kept freezing. No idea what happened but this is not normal. Had to go back or out. So disappointed.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi DealFound, We apologize for the inconvenience you've faced with your new Moto phone. Dealing with concerns like frozen keyboard letters can be frustrating, and this is certainly not the experience we aim to provide. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please share your details at [email protected] and kindly refer to this link as a reference. We'll be there to assist. -Mitch
Don't buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I buy this phone in Oct 28 2023 Today is January 7 2024 The phone freezes many times the applications do not open the phone is very slow I think that less than three months is too little to start having these problems
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi JosemanuelH, We're sorry to know that your phone freezes and that you're experiencing slowness on your phone. Slow/Freezing is sometimes caused by too many running apps in the background, use your recent apps button to close apps you're not using. It is also a good practice to restart the device periodically (every 2-3 days) to clear out buffers and memory that may lead to intermittent issues. If the concern persists, kindly go to this link: https://motorola-global-portal.custhelp.com/app/mcp/landing_troubleshooter/g_id/5059>; Next > Display/Touchscreen > Phone is slow/unstable and try the recommended steps there. Should there be any further inquiries, please do not hesitate to email [email protected]. We'll be glad to help. -Mitch
Uuuugh!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible! I've had problem after problem. The phone shuts itself off for no reason, gets stuck, drops calls, and crashes apps way too often for a person to be comfortable with.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi REGGIE, We appreciate you bringing this matter to us. We are sorry to learn that you are experiencing this difficulty with the phone. We want to check this further because we stand behind our products. Please send us an email at [email protected] so we can look into it more thoroughly and help you more efficiently. -Belle
Phone speaker bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I brought this phone and the speaker already messing up not even a month I had the phone
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Ladyk, we're sorry to hear about this problem you are experiencing on your device speaker. Have you tried to check if you are using the latest software version on your device? To check this, go to Settings > System > Advanced > System updates. Please run a diagnostic test on your device. To do this, go to Device Help > Arrow right > Agree to the Motorola Privacy Policy then click OK > Device diagnosis > Hardware Test > Speaker. Please let us know the result. For other concerns, please send us an email at [email protected]. -Ythan
Bargain 5G phone if you only use basic features.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought on sale. Slow and routinely drops apps if more than one is open. Returned for refund.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi MikeB! We're sorry to hear that you're experiencing slow performance of your device and apps crashing when more than one is open. We're sorry that you ended up returning the phone and this is not the experience we want you to have. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. -Ythan
Never worked properly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The touchscreen is not responsive, I have to press buttons over and over to get them to work. I didn't start using the phone right away so I missed the Lousy 30 days ( from purchase not pick up at store. So now I'm stuck dealing with Motorola. Not buying anything from Best Buy again if they don't resolve this.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We're sorry to hear about the experience with the touchscreen on your phone. As we stand behind our products, we'd like to know more details about what happened and get this sorted out. Write us an email at [email protected]. We'll be happy to help. -Mitch
Unsatisfied
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was not given the free month of Xbox live as advertised. The cashier said it would be sent by email. I have received no email. I called the store and was immediately sent to voicemail, I left my number and have received no call back. Very unsatisfied.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We understand your frustration about not being able to claim the free month of Xbox Live. This is not the kind of experience we aim to provide. Have you already reached out to your point of sale for assistance? If not, we suggest contacting them as they are best equipped to help you with this matter. Should you have any further questions or concerns, please don't hesitate to contact us at [email protected]. -Ythan
Didn't work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased new. Spent 2 hours with Geek Squad. They couldn't get it to transfer files from my existing Motorola phone to new phone. They suggested I return it. That's exactly what I did. Geek Squad said the phone was defective.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for reaching out and providing feedback, AnthonyS. We're sorry to hear about the trouble you experienced with transferring files and that Geek Squad advised you to return the phone. Should there be any further inquiries, please do not hesitate to email [email protected]. We'll be glad to help. -Mitch
Yucky cell phone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only used new cell phone for less than 2 days. Phone and charger get hot when being charged. Battery doesn't hold a charge very long. Taking it to Best buy geek squad tomorrow.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We're sorry to hear about the concern you're experiencing, SarahRG. This is not the experience that we wanted you to have with us. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please email us at [email protected] for us to further assist you. -Mitch
Glass is cracked on its own without dropping
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had phone for two months, did not drop it, and noticed a crack in the screen! Cheap quality, thin glass! Hoping that the best buy geek squad coverage that I paid for will cover this crack repair!
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Brenda, We're sorry to hear about the concern about your phone screen. It’s frustrating to deal with a cracked screen. While we do not cover physical damage, you may consider getting it repaired for a fee. You can find your repair options on this link: https://en-us.support.motorola.com/app/repair-faqs. If you have questions write us an email at [email protected]. -Mitch
Disappointed-terrible battery life
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return my 1st phone, battery would not stay charged, 2nd phone doing the same thing.....Allot of trouble switching phones, will purchase a different phone
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Judi, We appreciate your posting. We are sorry for the inconvenience you have experienced. We want to check this further because we stand behind our products. Please send us an email at [email protected] so we can look into it more thoroughly and help you more effectively. -Belle
