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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1171 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers admire the Moto G Power 5G 2023's camera quality, exceptional battery life, and generous storage capacity. Many appreciate its affordability and ease of use, finding it performs well for everyday tasks. While some users wish for features like NFC and wireless charging, the positive feedback on core functionalities outweighs these minor drawbacks. The large screen size is also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 1,171 reviews
  • Rated 5 out of 5 stars

    Great phone!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, over a year with it and it just works flawlessly.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for sharing your experience, Cris. We’re so happy to hear that your phone has been working flawlessly for over a year. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-power-5G/bd-p/moto_g_power_5g_en. -Mitch MotorolaMobility

  • Rated 3 out of 5 stars

    reception questionable 4 me!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had Motorola phone for years, No Issues. I recently got a new unlocked phone from Best Buy. From day one, I have experienced poor reception from this new phone and have been back twice to fined out the problem. The tech at Geek Squad said they can't see the problem with the phone but it must be the Verizon issue. I'm contacting Verizon as I type. I am thinking the sims card was damaged when switched at the Best Buy. ?? I do like my phone , everything else is great.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi BonnieL, we understand your frustration regarding the concern with your device and the confirmation from the representative that there is no problem. Have you contacted your service provider for additional assistance? We recommend reaching out to them as they can offer the best support and determine if the issue lies on their end. For any other inquiries, feel free to email us at supportforums@motorola.com. -Ythan MotorolaMobility

  • Rated 4 out of 5 stars

    Good enough!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good phone for basic needs. It is not going to perform as well as more expensive brands, but if you just need it for calling/texting/internet function, it does just fine. Good bargain.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hello, MystiD. We appreciate you taking the time to give us a good review, and we are delighted that you feel happy with your purchase and see this phone as a good deal. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-power-5G/bd-p/moto_g_power_5g_en -Belle MotorolaMobility

  • Rated 5 out of 5 stars

    Takes a beating and keeps on working.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this phones as an open box item. 9 months ago for my son. He's very rough on his devices and everything still looks great and works like a charm.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Zachary, We are delighted to hear that the phone you purchased as an open-box item for your son has been performing well and withstanding his rough usage. It's great to know that the device still looks great and works like a charm after 9 months. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/moto-g-power-5G/bd-p/moto_g_power_5g_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone plenty of room, no problems. Worth every penny!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best buy ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this phone for my girlfriend and we activated this to my carrier by just swapping the SIM card I saved the activation fee which is ridiculous unnecessary to charge customer for this she is very happy with the phone

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good budget phone

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You really get what you pay for. Its not a flagship phone. It still does everything fine though. For the money i would say it was a good deal.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Shane, We are so thankful that you gave us a positive review, and we're happy that you're satisfied with your purchase. The phone has all you need for the price and great specifications. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-power-5G/bd-p/moto_g_power_5g_en -Belle MotorolaMobility

  • Rated 4 out of 5 stars

    Some improvements needed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm struggling with text message feature as well as wifi connectivity. I plan to come back in for a second look from geek squad.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi there, AnaM! Thank you for reaching out to us about the issues you're experiencing with the text message feature and WiFi connectivity on your device. I apologize for any inconvenience this has caused. Here are a few steps you can try before your visit with Geek Squad:

      Text Message Feature:
      Check if the messaging app is up to date: Go to Google Play Store > Menu > Manage apps & device > under Updates available, tap "Update all"
      Restart your phone to refresh system processes.
      Ensure there are no software updates pending: https://en-us.support.motorola.com/app/answers/detail/a_id/171578

      WiFi Connectivity:
      Restart your WiFi router.
      Forget the WiFi network on your device and reconnect.
      Check if other devices are also experiencing WiFi concerns. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-power-5G/bd-p/moto_g_power_5g_en. -Elle MotorolaMobility

  • Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome i love it it’s very interesting and my sister love it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a decent phone I changed I've from a Stylo 6 there is a slight learning curve. If I use it in my left hand I keep exiting out of whatever I'm doing which is really my only gripe.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Biggfish, We are so thankful that you gave us a positive rating, and we're happy that you appreciate the phone and are happy with your purchase. Thank you for trusting Motorola. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-power-5G/bd-p/moto_g_power_5g_en -Belle MotorolaMobility

  • Rated 5 out of 5 stars

    Hard to crack

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is a very well put together phone that can be dropped time and time again and never cracks or screen cracks so I give it 5 out of five stars

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for your glowing review, Downhere777. We're delighted to hear that you're impressed with the durability and resilience of your phone. Your feedback means a lot to us, and we're thrilled to know that you're giving it a perfect rating. If you have some time, you may want to take a look at our Moto G Power community here: https://forums.lenovo.com/t5/moto-g-power-5G/bd-p/moto_g_power_5g_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    New Phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an update to a 7 year old Moto Android I had. So, far, it is working fine. It has many apps already added on that i donot like and I'm going thru them to uninstall them. They should be choices and not automatic.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 3 out of 5 stars

    Decent

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for what it is. Runs fast enough. Only thing that is a con is it has no RFID capabilites

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for sharing your feedback, Gaby. We're glad to hear that you find your Motorola device to be efficient and fast. If you ever need help, give us a holler or reach out to our official Moto G Power community page: https://forums.lenovo.com/t5/moto-g-power-5G/bd-p/moto_g_power_5g_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    GREAT GIFT PURCHASE

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was purchase as a gift for my family member. It was a great buy, they really appreciated the device. It was a major upgrade from an older android to an newer android. Was able to show my family member work arounds about the phone.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hello Victor, Thank you for sharing the time to write your positive experience with your new Motorola phone. We are delighted that you're satisfied with the product. If you want to be up to date, you can join our official Motorola community page here: https://forums.lenovo.com/t5/moto-g-power-5G/bd-p/moto_g_power_5g_en -Belle MotorolaMobility

  • Rated 5 out of 5 stars

    Motorola power 2023

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super great phone great customer service by Best buy couldn't ask for anything more

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone for everyday use

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone works well, speakers sound great. Sometimes the finger print scanner doesn't work and locks me out, somewhat annoying. Facial unlock works most of the time

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thanks for sharing your experience, Dave. It's good to hear that the phone's speakers are delivering great sound quality. However, we're sorry to learn that the fingerprint scanner doesn't work as expected. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email to supportforums@motorola.com. We'll be there to help. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick delivery. Quick and easy set up. Very fast and excellent! No inconvenience whatsoever. Just insert SIM card, hook cord from one phone to another and done!! Wonderful!! Does everything I need and much more.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Upgrade to my old moto g power

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it's alright... This was an upgrade to my 3 year old moto g power and the performance is quite a bit better. The battery isn't quite as strong though. My old one would last two-three days without a problem, even with pretty moderate usage. I'm also not sure about yet about it's service connectivity. It seems to drop service both WiFi and my Verizon plan intermittently. I'm hoping this isn't an indication of an issue with hardware, so much as it is maybe some software glitching.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great Christmas gift to a special person.. I know it's a good phone and a has many options.. I get other phones from Best buy and still have them phones.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi GradisharH. Thank you for buying this phone, and we truly appreciate the trust you have placed in us. Thank you for choosing Motorola. If you ever need help, give us a holler or reach out to our official Moto G Power 5G (2023) community page:https://forums.lenovo.com/t5/moto-g-power-5G/bd-p/moto_g_power_5g_en -Belle MotorolaMobility

  • Rated 5 out of 5 stars

    Great Verizon Pre-Paid Purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price this is a FABULOUS purchase. I needed a new SIM card for it to use it with my Verizon pre-paid account but that was a simple fix at my local Verizon store.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Your satisfaction is a testament of the quality of the service and the product you had on your recent purchase TracyA. Thank you for choosing Motorola Mobility and for putting your trust in us, kindly follow us on our official community page at https://forums.lenovo.com/t5/moto-g-power-5G/bd-p/moto_g_power_5g_en -Ythan MotorolaMobility