Customer Ratings & Reviews

This is a good smart phone. Havent seen any major problems. Over the last six months I have seen some lag in some applications and some reduction in performance. This could be an android artifact. The camera is 'meh'. you couldnt expect a lot from these phone cameras at this price point.

I bought this phone in January 2018 and it worked well for a while , but now it breaks up on phone calls and takes forever to start a call if it is able to make a call at all. It is very undependable. I went back to using my previous phone ( a LG G4 that used up a battery too quickly) and it worked perfectly so it is the phone not the network.

I bought this phone from Best Buy 10 weeks ago after having a previous Motorola for 4 years followed by a Huawei while living in Asia for another 3 years. As Huawei phones are frowned upon here in the US, I thought I could count on what I thought was a dependable brand for my new phone. I could not be more disappointed in this product and regard it as a complete waste of money. I travel frequently and find that this phone rarely connects to any public WiFi, from Asia to Europe to America, from hotels to cafes to airports. Fortunately I have unlimited data, but beware if you don't, and this will eventually slow mine down which is a pain. I generally use the phone for texting, calls, and emails, and rarely use apps besides streaming music on Spotify. This phone is phenomenally slow regardless and crashes several times a day despite theoretically having lots of storage space available. The touch screen has stopped working in parts for no apparent reason as I haven't damaged it whatsoever - it's in a very sturdy case and I haven't dropped it yet. The camera also freezes regularly, and given the issue with connecting to WiFi and dropping the internet connection, I cannot count on my photos being saved to Google anyway. The keyboard is sluggish particularly when trying to use any emojis or gifs - good luck if you want to use more than one - and overall I think this is a very poor product. It is a real shame Huawei isn't allowed by American carriers as their phones are vastly superior, but even compared to my old Motorola from years ago, this one is a brick. I wish I could get my money back as I can't sell this on in good conscience knowing how terrible it is. I really don't recommend this phone at all and am disappointed in Motorola for such a subpar product.

I bought a MotoG5 Plus for myself Sept 2017. I thought it was a decent phone for the price; easy to use. Dec 2017, my mom needed a new cell and I bought one for her (Christmas). 3 weeks ago, her phone would not get out of airplane mode. She then switched back to her old cell. I convinced her to do a factory reset thinking that would clear out any issues. The reset went fine, but when the SIM card was added back into the phone, it fell into the phone and got stuck. I took it to Best Buy - no help there. They said they don't have the tools (even said Geek Squad couldnt help) and made the comment that "yeah, it's pretty stuck"..smh. I took it to a local repair shop and they wouldn't touch it as you basically have to destroy the phone to get where the SIM card fell. So basically, this is a $230 paper weight. My mom ended up getting a new SIM from Verizon but not all her photos etc where backed up before this happened. Thanks Motorola/Lenovo! From what I've seen online, the SIM card issue is one of the top 3 complaints/issues. I feel it's a severe design flaw. On my own phone it took many tries to properly seat the SIM card. I almost gave up after the 6th try. My (and my moms) next cell will never be a Motorola. It's back to Samsung for me!

It's a decent phone and should work for the average person who does not need the customization of notifications and alerts. however, coming from a Samsung Galaxy, there were a number of things that were available on the Samsung but not available on the G5S. e.g., Customizing Notifications and Alerts for individual contacts, reminder alerts , customizing if you wanted alerts to interrupt your phone call or not, screen sharing, etc.

I got this phone as I have had multiple Moto Gs before and have not been let down starting with the 2nd gen years ago. I have to say this thing is a nightmare. Even on full bar 4G LTE it runs super slow I have had 65 dollar Walmart phones do a much better job overall. It seems as though its 2G on AT&T and TMobile. Social media apps such as Instagram and Snapchat shut off at random from 5-10 minutes on snap and 20-30 on Instagram just says it stopped running and it happens every day. I had the Moto G3 and say it is far better even in preformance even though it's aged technology for some reason. Absolutely trash of a phone and I advise people to stay away from this. camera is subpar as well in a big way

First, would not connect to wifi. then battery would not charge. this one is going back. Moto tech support was no help at all. Many known issues with this phone.