Customer Ratings & Reviews
- Model:
- PA6R0002US
- SKU:
- 6053500
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are positive about the Moto G5S Plus's camera, battery life, price, speed, screen size, storage, and memory. They appreciate the phone's rich camera features, long battery life, affordability, fast performance, large screen, ample storage, and generous memory.
This summary was generated by AI based on customer reviews.
Great for a beginner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still learning how to use this phone. It such a nice one.
I would recommend this to a friendA1' phone'
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The overall performance of the phone is excellent!
I would recommend this to a friendNice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Different brand from my last phone. Like it so far
I would recommend this to a friendMoto phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I liked my Samsung better. I can't get this one to hook up to my Sony speaker for better music sound.
No, I would not recommend this to a friendGood looking phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like the phone just not sure if you can put your contacts in groups
I would recommend this to a friendToo hard to add/update contacts.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phone developed virus within 2 days. Memory is not adequate.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Negotiator1, we're always here to help. Can you tell me more about your concern? Feel free to send us an email to [email protected]. We are more than glad to assist. Thanks. -Anne
adequate
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good standy-by phone.....easy to use and setup....
No, I would not recommend this to a friendIt has Potential
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointing purchase. Evidently bought a defective unit. Used it for less than 6 days and now have to return it for replacement/repair. It was nice when it was working. Would rather review after getting replacement unit.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi NEO7, I understand what you feel about your purchase. If you need assistance with your replacement phone, don't hesitate to let us know so we can help. Write to us at [email protected] for us to further assist you. -Jess
- Cons mentioned:Charging issue
Do not buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One month after I bought this phone, the device stopped charging and the battery drains very quickly. After 15 days can't return or exchange. Don't waste your money.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi RiiR. Thank you for bringing this up to our attention. We like to help. Are you using the same charger? Have you tried a different one? Let us calibrate the battery by pressing the power button for 7-10 secs until the screen goes blank then release the button. Charge the phone overnight using the original charger and observe the battery performance within 24 hours. Let us know the result by sending us your feedback to [email protected]. -Jhei
Not as great as my Samsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will not buy another Motorola. It won't connect to the Sony speaker. Many people on line have this problem. Online solutions not working for me.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Sugar, thanks for reaching out. Are you trying to connect your Moto G5s Plus to your Sony Speaker via Bluetooth? If yes, we can do some basic troubleshooting that can help resolve your issue. For Bluetooth Concern, try to remove and pair the device again with the device and go to Settings>Location>Disable Bluetooth Scanning. To get the most accurate result, we recommend running this troubleshooting step in Safe Mode. Press and hold the Power button until "Power off" shows, then press and hold "Power off" until "Reboot to safe mode" shows and touch "OK". Let us know how it goes. If you have other questions, please don't hesitate to drop a message to [email protected]. - Mike
- Cons mentioned:Poor design
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not expect this phone to be worth the cost. Glitchy slow poor design. All arou d crap.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi kimmie, we are sorry that you have to experience this on your device. We know this is troublesome, but let me help. For the slow performance issue, sometimes caused by too many running apps in the background, use your recent apps button to close apps you are no longer using. You may also need to check your internal memory, When the internal memory of the phone is full or almost full, you may experience a sluggish user interface, latency when switching menus, or in some cases the display freezing or reboot which is already happening on the device. It is also a good practice to restart the device periodically (at least every 48 hours) to clear out buffers and memory that may lead to intermittent issues. You can also try to boot the device in Safe Mode and observe. To boot into Safe mode, press the physical power key, touch and hold Power off, touch OK when Reboot to Safe mode appears. If it works fine while in Safe modes, then it's possible that a 3rd party app is a culprit. Try removing some recently downloaded apps and see if it helps. Let me know how it goes by sending us an email to [email protected]. -Jhei
Motorola Moto G5s Plus mobile phones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What more can I say - we returned the phones after 3.5 to 4 hours trying to transfer the data from our existing phones to the new Motorola phones. Could not transfer any of the data completely. Returned the phones for full credit to our credit card and didn't have to pay the $ 70.00 ($ 35.00 each) restocking fee.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi JoeY, we understand how you feel and we apologize for the inconvenience this has caused. Hope you give us another chance in the future. - Mike
Cheaply built
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have been loyal Motorola Customers for 15 years. We've now had TWO phones that we had to toss because the USB port comes loose internally. So you can only charge while gently holding the power cord in the port. This happened in less that a year of gentle use.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi,
I know how inconvenient it is that this happened to your phone. If you already tried using different chargers and still has the same thing, you can send your device for repair/replacement through our website to get your concern resolved. Here's the link where you can submit a request: https://motorola-global-portal.custhelp.com/app/mcp/service/
-Jess
- Pros mentioned:Camera
Excellent for the price with one slight problem!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the price you can't beat what this phone offers and regardless of what other web site reviews state, the camera is great! I have a lot of apps running at once and many accounts I'm signed in to for business purposes and the G5S Plus keeps up almost as well as the LG V20 I had previously. Only issue at the moment is Bluetooth Battery Drain. I have contacted Motorola about this issue (as have others) and I have not received a response yet but I'm hoping they have a fix in place for this problem because it is pretty bad. It has to be a software issue, not hardware. If this problem gets resolved, excellent phone!
I would recommend this to a friend - Pros mentioned:Fast
Great Phone; terrible camera.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This phone has a fantastic build quality, and is almost everything I could possibly ask for in a phone, but that "almost" comes with a huge caveat. Although the phone is lightening fast, and has a sturdy metal chassis, the camera is simply not up to par. I am far from a professional photographer, but the camera is one of the primary features I want in a cellphone - even if it's just to take pet photos. I don't need the very best camera, but this phone failed to produce even "average" photos. Images were blurred, and noise was always present. I almost wonder if there's a defect with the camera, because this simply isn't up to par in 2017, even on a budget device. If you rarely use your phone's camera, this might be worth a shot, but I am personally returning mine for something else.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Laura,
I appreciate your feedback about this phone. This phone has great features which other flagship phones have. We have other phones which have great cameras if you are concern about Camera. You may visit our site to see all of their specifications: https://www.motorola.com/us/home
-Jess
Crap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this phone less than two weeks and the speaker is shot. Motorola said it's a mechanical failure.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Harleymaria. Thanks for bringing this up to our attention. We like to help. Do you have any reference number from the previous conversation that you had with us? We like to take a look at it so we could continue fixing your phone from where the conversation ended. Please send it to [email protected]. -Jhei
Nevered opened.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was charged for returning this phone even without activation or usage.
No, I would not recommend this to a friend- Pros mentioned:Camera, Screen size
Amazing Build !!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.just like the last model moto is getting better and better this one feels like a 800 dollar flagship phone has a all metal design and a little more weight than the later moto g5 plus this also has a lot better speaker its on the bottom of the phone but that's like all the rest of the phones out right now screen looks very good a little bit bigger at 5.5 and it helps stock android 7.1.1 update is great this phone is fast and so far battery life is great !! duel cameras now as well witch is very fun to play with. Overall a great phone and a lot better build with this one !!!
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi dougharris,
Thanks for your feedback! The phone is indeed a great phone as the device is a stock android phone which makes it very easy to use.
-Jess
- Pros mentioned:Price, Screen size
Thank You Moto - Best Phone to purchase.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At first I was hesistant to purchase 5Gs Plus, but these last 2 weeks it works great and even better than some of these other phones like Galaxy S8, LG G6, etc. Saved me a lot of money and the Battery Life and Calls are amazing for the price. Purchase the 64GB because you get 4 GB of Ram and 1080 Screen. Thanks, Brockster
I would recommend this to a friend The device stopped working in less than a month
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product stopped working and i cnnot turn it on
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi, thanks for bringing this up to our attention. We like to help. Have you tried to connect the phone to its original charger overnight and try to power it on? Please let us know more by sending us an email to [email protected]. -Jhei