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Customer Ratings & Reviews

Your price for this item is $139.99
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The comparable value price is $199.99

Customer reviews

Rating 4.4 out of 5 stars with 776 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers love the Moto G6 Play for its affordability, long battery life, and ease of use. They appreciate the quality photos they can take with the camera and the freedom to use it on any network since it's unlocked. While some users have experienced slow performance after a few years of use, the majority of customers are very pleased with their purchase.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 776 reviews
  • Rated 3 out of 5 stars

    Nice phone but little slow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now that I completed 20 days with this phone .. its ok but still needs to improve ...

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Low price mobile

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a low price mobile. And you will get the best experience with this mobile.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's fine, no major problems I like the screen and how light the phone is.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Phone is ok for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is ok for the price.. Features are good Not as faster

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Glitchy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Occasionally glitches when trying to do videos n chat apps

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Chili! Thanks for having one of our phones. May I know what apps are you using? Have you tried troubleshooting your phone? Please send us an email to supportforums@motorola.com referring to this post, so we could assist you further. -Ruby MotorolaMobility

  • Rated 1 out of 5 stars

    Good reviews must have been bought

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the worst phone I've ever had. I recently bought it and it constantly freezes. I had a Motorola G5 that was stolen that worked great. Based on my G5 I would consider giving Motorola another shot but the G6 is so horrible that I'm not sure that I will. Best Buy needs to take this off of the shelf and Motorola needs to recall it so they don't lose any business on newer phones that may work better. Good reviews on here must have been bought. To put it simply this phone sucks!

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Disappointed,

      We valued your feedback. We understand how inconvenient is this for you. Please email us at [email protected] to further assist you. Kindly use this as your subject BestBuy/YourDevice_YourConcern (e. BestBuy/G6Play_FrozenScreen) or simply provide this link. We'll surely help you there.

      - Frank MotorolaMobility

  • Rated 3 out of 5 stars

    ok phone for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is an ok phone when you are on a prepaid account

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's just basic not a good option

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am using as a second phone - good to use and easy!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Satisfactory

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the phone is satisfactory, have a few issues.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Gets warm when charging. Issues connecting to Wifi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gets warm when charging. Issues connecting to Wifi

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi MOTOG6PLAY,

      This should not happen. We stand by our phones and we're glad to help investigate this and get this resolved. Please email us at [email protected] for us to further assist you. Please refer to this post, we'll surely help there. -Venice MotorolaMobility

  • Rated 1 out of 5 stars

    Shut down even before it started

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the most undesirable phone I ever had. It was a gift for my father an le now has become an embarrassment. I sent it to my dad for his birthday , and the moment he started it, the phone was only charged until 40% and the next day the battery drained, even without inserting the SIM card or doing any set up. And now the phone is not even charging anymore or even powering on for that matter. I really hope that there is a better quality control that needs to be performed and do better geographical testing to make it work across the globe. After all this is a “mobile” device which implies that anyone can carry it anywhere around the globe and expects it to perform as it should.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Jigar, This seems odd and this should not happen. We stand by our phones. We're glad to help investigate and get this resolved. Please send us an email at [email protected] with all the details and we'll take it from there. Refer to this post by using the subject: Amazon_(Issue). Thanks! -Zeke MotorolaMobility

  • Rated 2 out of 5 stars

    Screen scratches easily

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn't believe this semi rugged phone's screen got a huge gouge within the first 2 weeks of owning it. Then it just kept getting scratches. It's almost like the screen had a cheap screen protector. I checked. It didnt

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Yes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesn't have a spot for river e-mails you have to download an app It only has Gmail In Gmail what would you put a real email It does not have Built-in security You have to download an app It's fine for a beginner

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    UN-smart phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent price for a regular phone with just internet usages, but the phone has way too many hardware short comings that smart phone needs. Not recommended if you plan to use lots of apps in your phone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came in the store three times for a couple of hours each time... Finally got the phone that was suggested and I've been using it for a couple weeks and I've never had so many dropped calls and weak signal. Returning phone or provider asap!

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for letting us know about the inconvenience on your device. Motorola cares about all of our customers and we will be happy to provide you a solution. E-mail us at [email protected] We are ready to help. - Frank MotorolaMobility

  • Rated 1 out of 5 stars

    Terrible product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Motorola, a company whose products have been in my home for years, has disgraced itself with this cell phone. I bought it for my son. He is an adult. He took it back to NY. When I call him I can barely hear or understand his voice. More than once the call just stopped, not dropped. Our network is Verizon so the carrier is not to blame. PLEASE HELP THIS SITUATION.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Barb, This should not happen. We stand by our phones and we're glad to help. Tell us more about your concern and send us an email to [email protected] for us to further assist you. Please use the subject: BestBuy_YourIssue. We'll surely help you there. -Jess MotorolaMobility

  • Rated 2 out of 5 stars

    It's Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing special here. Phone is OK but not a flagship phone, but I didn't want to spend flagship money on something I replace every couple years.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you so much for your feedback. We are glad that you enjoy using the device. Should you have any suggestion to help us improve more, we will surely appreciate!

      -Mandy MotorolaMobility

  • Rated 2 out of 5 stars

    Fantastic phone, easy to manage, and still learnin

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first, the size is what I like...not big and not small either. I can see clearly in most lighting, responds quickly and so far, no hiccups.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned other Motorola phones. This one was cheap and I got what I paid for, not much in processing speed. Otherwise the phone is okay,

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    back up phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having my iphone break..I opted to get this phone as back up..terrible..will never buy another one... not easy to use ...

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Ipad, we stand behind our products, and would like to provide you the best service possible. You may send us an email to [email protected] referring to this post. Kindly use Subject: BazaarVoice/Name of your device_your issue (e.g. BazaarVoice/G7 Power_Wi-Fi Issue) on your email or provide this link and we'll be glad to assist you. -Ruby MotorolaMobility