Customer Ratings & Reviews
- Model:
- PAAE0001US
- SKU:
- 6221371
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are impressed with the Moto G6's price, camera, and battery life. They appreciate that it is easy to use and that it is unlocked. Some customers have concerns about the phone being slippery and fragile, and a few have mentioned issues with call quality and the lack of NFC.
This summary was generated by AI based on customer reviews.
Didn't last very long
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it because it was cheap !!! I should have got a better phone.
No, I would not recommend this to a friendDisappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phone was not all what I expected. Camera was a bust. Great for introductory smart phone
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Cowboycrazy,
Thank you for letting us know about the inconvenience on your device. Motorola cares about all of our customers and we will be happy to provide you a solution. E-mail us at [email protected] We are ready to help.
- Frank
Budget phone died after less than a year of use
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm disappointed in the line of Motorolla phones, coming from a Moto G5 Plus to the G6. I have had the phone for about 10 months. It resets/dies everytime I plug it in and randomly turns off and doesn't work. I use my phone in my line of work and it not working is more than an inconvenience. I would not suggest this phone.
No, I would not recommend this to a friendBefore great now it is sorry
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THE PHONE IS OBSOLETE BECAUSE THE RECENT UPGRADE! BUYERS BEWARE! This was a good phone. The upgrade to Android v 9 pie created a host of problems that many are having including me. The phone constantly lags and times out.
No, I would not recommend this to a friendNetwrok issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not able to detect SIM card most of the times, received scratch phone
No, I would not recommend this to a friendHeating issue and Brittle screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.During charging it gets excessively heated up.. bestbuy replaced the phone, new one also heats up.. I keep it far away while charging... The screen is so brittle, fell from knee length and cracked, does not seem like gorilla glass. I was using Moto g gen 1, was a fan screen was a lot stronger.
No, I would not recommend this to a friendWorst phone ever
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it on Jan 31 2019. It worked first 3 months since then it shuts down on and on. Tried a few solutions even deleted all the apps I used. Super slow. I paid $200 for this garbage 6 months ago, now Bestbuy only gives me $25 as a trade in for a new phone. What a joke
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi HelenGP,
We appreciate your feedback. We understand how inconvenient is this for you. Please email us at [email protected] to further assist you. Kindly use this as your subject BestBuy/YourDevice_YourConcern (e. BestBuy/MotoG6_Powercycles) or simply provide this link. We'll surely help you there.
- Frank
Already died
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this phone for my son. After only 3 weeks, it died right in the middle of a call. We have to send it to Motorola to be fixed/replaced. This is the 3rd Motorola we bought recently that hasn't lasted over a year. We will not be buying another one.
No, I would not recommend this to a friendGood phone for a first smart phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Size and color are good. Camera is not that good..
I would recommend this to a friendNot worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Usually the Moto phones are awesome but i paid almost $250 for this one and boy after using it for nearly a month, i am not satisfied with it. The phone lags, the performance is low, camera sucks! I should have waited but here i am regretting my decision.
No, I would not recommend this to a friendBad!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had this phone for 2 weeks. Starting dropping calls. Later all my apps disappeared. I did a software update and a factory reset. Still had the same problem. Finally returned the phone!
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Char, sorry for all the troubles you have gone through. Hope you give us another chance in the future. - Mike
Bad product-not at all happy with my purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it and after turning it on ,from very same day its having some serious problem in staying on(specially screen) ...the phone is on but screen is blank...I just returned it back to Best buy .Not happy with my purchase at all :-(
No, I would not recommend this to a friendmoto has a problem in the sooftware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.no go don't buy i had 4,5,and six and the same problem with all of them the text message stop working
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi mama77, sorry for all the troubles you have gone through and we would like to help. May I know who's your phone service provider? Are you encountering any error messages when sending a message? Is this happening to all places? For Network concerns, we can do some basic troubleshooting steps that can help resolve the concern. Try to turn off the device first. Remove and reinsert the sim card and then turn on the device again. The phone will re-establish a connection to the network. If this doesn't work, go to Settings > Backup and Reset> Network Settings Reset > Reset Settings. To get the most accurate result, we recommend running this troubleshooting step in Safe Mode and observe. To boot your device in Safe Mode, press and hold the Power button until "Power off" shows, then press and hold "Power off" until "Reboot to safe mode" shows and touch "OK". Let me know how it goes. If you have other questions, please don't hesitate to drop a message to [email protected]. - Mike
Not mine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot review this because this was not a purchase of mine looks like it may have been purchased on my son of the same name but Junior
No, I would not recommend this to a friendNo good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This telephone was dropped off of our lap and the back cracked wide open like an egg not the screen but the back after having for two days do not recommend this telephone it's to frail.
No, I would not recommend this to a friendthe worst PHONE EVER
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THE WORST SHOPPING EXPERIENCE IN BEST BUY THE PHONE IS TRASH NO RECEPTION ANYWHERE .NO ONE TAKE RESPONSABILITY BEST BUY OR MOTOROLA NOW THE SOUND ON THE PHONE IS GONE ..
No, I would not recommend this to a friendOverall Disappointed!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I read reviews. This phone is a very POOR PERFORMING PHONE. I can't get my money back. It's my fault for not doing better research on this phone as well as SPRINT!!!
No, I would not recommend this to a friendHorrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This phone freezes a lot. Has low cell phone service. Would be a great phone for a child or maybe a preteen. Not much space for pictures or to download apps at all.
No, I would not recommend this to a friendThough the phone was deal!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived with a broken box seal and had a trojan baked in firmware. Returned!!!! I was unlucky to get one of about 20,000 unit known to be out there.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Rosemoto,
We appreciate your feedback and we do apologize for all the troubles you have gone through. We hope that you can give us another chance in the future.
In case you need further support, please email us at [email protected] to further assist you.
Regards,
Frank
Worst Phone
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone started freezing after couple of months of usage and cannot return it. Motorola did not help me to get this fixed.
No, I would not recommend this to a friend