Customer Ratings & Reviews
- Model:
- PAE80008US
- SKU:
- 6331397
Rating by feature
- Display Quality
Rating 4.3 out of 5 stars
- Camera
Rating 4.2 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
Customers are saying
Customers frequently mention the Moto G7 Play's affordability, with many stating it is an "excellent phone for the price." The phone's camera is also widely praised, with users calling it "great." Other positive aspects include its user-friendly interface, long battery life, and unlocked status, which makes it compatible with various carriers.
This summary was generated by AI based on customer reviews.
Returned it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always was an apple girl, but wanted to try something different, however the phone would constantly update & turn so hot I thought it was going to either melt, burn or pop near my face. Returned it & guess who I have now,, yep apple.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi YourGirl,
Thanks for sharing your feedback and we're sorry to lose you. We hope you can give us a chance in the near future. If you have questions, feel free to reach out at [email protected]. We'll be glad to help. - Frank
I HATE it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They waste 3/4 in. of space on the left with TWO rows of alpha letters. One is sufficient. Scroll bar on R is then TOO SMALL because there is hardly any space - hard to maneuver at times. Annoying ads keep appearing at bottom of screen - PANDORA - which I don't want and, if there is an X to close the ad which hardly ever shows - it is TOO SMALL TO PRESS and too close to next box. I don't want the Google Cloud or Google Play Store I don't want games, I don't watch movies and I don't listen to the radio on my phone. THANK HEAVEN IT WAS PURCHASED AT BEST BUY - THAT IS THE ONLY WAY I COULD GET THE PHONE UP AND FUNCTIONING.
No, I would not recommend this to a friendMoto G7 Play
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I found this phone to be problematic. Always dropping calls. I am a senior and this is not as user friendly as I would like.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Schnitz, Sorry to hear your phone calls are dropping. As we stand by our phones, we'd like to know what's causing this. Write us an email at supportforums@motorola.com. -Jess
Very slow and painful
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone is slow to open apps, it doesn't seem to pickup signals well. Going to use it until 5g is rolled out everywhere and dump this phone immediately
No, I would not recommend this to a friendDidn't get what I ordered
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered open box excellent condition. Excellent condition means I was supposed to get everything including charger and type c cable. it arrived without charger and cable. Customer service credited $10 back. I had to spend $25 for missing items. Was not expecting this from best buy. Really bad experience.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi PravinMeher, Sorry to hear you had missing items. If you still need help with your device, write us an email at supportforums@motorola.com. We'll be there to help. -Jess
The Worst
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst phone I've ever owned. My Pixel XL 2 stopped working and I just needed a phone til the Pixel 4 comes out. I didn't want to drop $1000 on one that I would only have for 6 months. I should have just bought a trac phone to begin with. The Moto g7 won't won't charge, the charger that came with the phone isn't even the right size. The phone dials contacts on its own and is always dropping calls. Do notably this phone!
No, I would not recommend this to a friendFeatures is ok , should be less expensive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There should not be a charge to have the phone unlocked. Needs to do better with quality for this price.
No, I would not recommend this to a friendA complete mistake
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I came in with a Moto G 5, Speaker failed. A Sprint rep lied to me. 35 a month .Really? So I left consumer cellular huge mistake. Cell phone internet won't work at home now. Unless I pay a much higher fee. First month$87 00 bill. The G 7 us totally the wrong phone. I need a large phone much easier to read. Please help me
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi CNelson007, Sorry to hear about your experience. You may need to contact Sprint regarding your service with them. If you have any concerns about the device, write us an email at [email protected]. -Jess
Very dim flashlight
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.low light flashlight.... blue light color.......... they don't tell you that.
No, I would not recommend this to a friendNot a lot of memory.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Basic phone that gets the job done. Selling cheaper at Walmart.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi, Thanks for your feedback. We're happy that you have one of our phones. If you need help with your device or you have any questions, write us an email at [email protected]. -Jess
Great speaker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy from best buy. Didnt even have the correct sim for the phone
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Mary,
We appreciate your feedback. We understand how inconvenient is this for you. You may try to check with your carrier for the right sim card you can use on the device. You should have a Nano Sim Card for it to work on the phone. In case you need help, please email us at [email protected] to further assist you.
- Frank
Good beginners phone.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's taking me longer than expected to get familiar with the phone.
I would recommend this to a friendAwesome phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this unlocked phone for my Virgin Mobile number & when I put my SIM card in it, the SIM card locked. The closest Virgin Mobile store is in Canada!!! I have to wait for them to mail my new sim card for my old phone and I can't use the phone unless I swap out my TMobile phone
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Catzamillion,
This phone is not compatible with Virgin Mobile. However, this is unlocked to major US carriers. You may refer to this link for carrier compatibility. https://www.motorola.com/us/carrier-compatibility. In case you have questions, please email us at [email protected] to further assist you. - Frank
Cheap phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you wanted a cheap phone this is the one you should buy.
I would recommend this to a friendYou get what you pay for.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the 1st of 3 phones that I purchased from the Burlington location that did not work. Phone is slow & camera was broken. Of 51 attempts to take a photo, it actually took about 13. All of which had a reddish tint or were blurry.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi JG2018, This is unusual with this phone. As we stand by our phones,we'd like to know more about how the phone is slow and camera is broken. Write us an email at [email protected]. -Jess
Phone defective
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned to Best Buy after tech support at Motorola determined the phone was defective. Best Buy was out of stock for replacement, and ordered a new phone to be delivered approximately January 7, 2020.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Sorry to hear that you had a problem. In case you need further assistance with the new phone, let us know. Write us an email at [email protected], we want to help.-Jess
Used product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picked up my item. The security sticker had been peeled already. The phone inside the box had no screen protector and had fingerprints all over it! Not the least bit happy with Best Buy!
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Lisa, I’m sorry you are going through this and this should not happen. If you look at the product listing, you should have received a brand-new device. We suggest contacting the seller to have the device returned. If you have questions you need help with, write us an email to [email protected]. We'll be there to help. - Mike
24 hours and the screen is already shattered
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A relatively minor bump that my old phone would have taken several dozen times with no problem. One minor knock and the screen is shattered. What is this? Movie stunt 'glass?'
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We know how disappointing it is to crack the screen. If you would like to go through repair for a fee, we're glad to help. Write us an email at [email protected]. -Jess
Poor quality
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone has so many issues. People can only hear you when the phone is on speaker and the phone tends to get really hot at times
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi RavenM, Sorry to hear you're having issues with this phone. Aside from not being heard, can you tell us more details? As we stand by our phones, we'd like to know more why these are happening. Write us an email at supportforums@motorola.com. -Jess
Screen easily cracks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen cracked twice even after inserting the replacement one. Not impressed with the quality of the product. The two previous versions were much more sturdy.
No, I would not recommend this to a friend