Customer Ratings & Reviews

Very disappointed with this phone. Within 1 week was having random issues that got worse until I was a little over the 2-week mark and couldn't take it anymore. Had to send the phone back to the manufacturer and get a replacement. The new phone began to have the same issues and even more than the last one. Now, on top of everything else, takes random screenshots and videos while sitting on the counter maxing out the memory on videos of the ceiling and whatever page I was last visiting, shuts itself off randomly, and very, very, frequently. A $100, cheaper phone has fewer problems and is more reliable than this. I regret spending the $200 on this. Very unhappy with the product.

I use for one week and I like it, but I lost it one day ago

Did not have what I needed in a phone. Returned to store.

I’d recommend this phone, especially for those who aren’t tech savvy.

Still learning to operate this phone! Not sure if I will like it

The sound could be better and emails load up extremely slowly

Battery drains faster than expected. Sprint service spotty.

The phone was essentially locked even though it is supposed to be "unlocked." It had a TracFone setting in the APN. TracFone has a strict policy about providing unlock codes even if I were to choose TracFone as a company and switch, they still will not do it. The APN settings cannot be changed without unlocking the phone. So now not only do I have to get a SIM card I also have to pay a company to provide an unlock code to unlock the phone. Are you freaking kidding me??????? This has been the worst experience. In top of it if I return the phone back to BB they charge 45.00 to restock. Lesson learned. I will never shop with them again!!!!!!!!! Once burned I am done!

I purchased this phone for a friend in the West Indies.It worked well for two weeks ,then it powered off and would not come back on.It is been looked at there because it would be too expensive to have it shipped back to the States.

I bought this phone after I dropped and ruined my samSung galaxy s8+. I had it 2 days before I decided to order my Samsung Galaxy note 8.. this moto phone can't compete with Samsung. Only good thing about it is the battery life. Very basic

In Call Volume is very low - doesn't seem to be any way to adjust it to a decent level. In less than a month the camera stopped working and I had to take it back to Verizon to get a replacement. Waiting on it to arrive today,

This phone starts and restarts on its own. It freezes consistantly and I have to restart it. It won't let me take pictures sometimes, it won't recognize the SDcard and tells me it is not there.

I find that this phone lacks a lot of options that other phones have. Sure, you can make a collage with your photos but there doesn't seem to be a way to rearrange the photos the way you want. It says Create & that's all it does. The contact list looks like something for children with all of its big dots and bright colors. All of the ringtones are loud and jarring, the same for notification sounds. The sort "feature" is only by date -- can't do alpha. Must not know the alphabet. No weather app. Lots more to list but no room to do it all. I'm disappointed with it so far.

I was disappointed. Best buy is a good store, but my purchase was a letdown. And trying to get through to anyone for help. . . didn't happen. I bought the phone from another outlet.

Hi, I hate to write negative reviews, but motorola smart phone forced me here. this is my third and last moto phone, all have the same problem turning power on and off several times a day. I was buying them because of budget issue, these are cheaper phones with cheap quality. Please spend $200 -$400 more on some other good quality phone and live peacefully. I will never buy cheap moto phones anymore. Sorry guys this is my personal experience as I have used enough number of moto phones to be qualified to give my review.

Sprint deal was very flawed, phone was awful and the Sprint store could not help with issues. Phone and deal should not be allowed. Changed to new carrier. Very much money lost!

I previously owned the Motorola Z3 which was good had no problems with it so I upgraded to the Motorola G7 power but all it does is freezes a lot very disappointing

Horrible phone. I bough phone on 8/15/2020 and had to buy a new one from phone service on 10/6/2020. The phone drops calls, has static when on a call, sounds airy while on a call and I just found out from phome company via enter IMEI the phone was once returned. I will not buy a phone from best buy again or an unlocked phone from them. Completely disappointed, and annoyed. Had to spend a total of $700 on a phone within 2 months

The phone is sold as 3 days of power. It lasts for about 6 hours. Major disappointed, don't waste your money. Very disappointed!!!

Not happy with phone. Sound quality is terrible. Tried for 3 days an returned. Had to pay $45 restocking fee. Not happy customer.