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Customer Ratings & Reviews

Your price for this item is $349.99

Customer reviews

Rating 4.4 out of 5 stars with 136 reviews

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94%
would recommend
to a friend

Customers are saying

Customers are positive about the Moto X's camera, price, battery life, unlocked feature, speed, Android operating system, and usability. They appreciate the great pictures, affordable price, long battery life, and ease of use. However, some customers are disappointed with the screen size and picture quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-136 of 136 reviews
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daughter loves the phone. Storage, graphics options all good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great phone, works great and you can't beat the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got a gr8 deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a gift, it’s just perfect and with gr8 deal.just love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything about this phone. It's a must buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Android Moto X phone. Easy to use!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Moto X4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I really like the phone. Really quick. !!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Beautiful phone, but getting a bit dated

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful phone, good size, a bit on the slow side compared to the newest generation of phones. Good if you can get it on a deep sale.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi decain2969, We stand by our phones and we're glad to help investigate and get this concern sorted. Please email us at [email protected] for us to further assist you. Your responses will help us get better at serving your needs. - Mike MotorolaMobility

  • Rated 3 out of 5 stars

    Nice design!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice design!, this's a non expensive phone, with a pretty fast processor!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful design and easy to use . Good picture.best

    I would recommend this to a friend
  • Cons mentioned:
    Screen size

    Rated 1 out of 5 stars

    Screen crackled without dropping

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would not buy again. In 4 weeks and in a case, the screen should not crack! Also, compared to Samsung difficult to use. Salesperson was nice.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unblocked Motorola phone did not work in Spain

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this un-blocked Motorola cel phone to be used during our vacation in Spain. It does not work. We went to vodaphone, MOVISTAR, orange, and others and none of the companies could get there chips to work with this phone. I had told the Best Buy sales person that I was going to use the phone during my trip in Europe, but my guess is that she was not aware that this phone does not work with the SIM cards in Spain. I am planning to return the phone when I get back, since I could not use it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    won't turn on

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i bought this phone to present someone outside US. and phone is not waking up from the day one. am not sure this phone has international warranty if not i have to get back to US to repair. i wouldn't expect these kind of issues with the brand new phone. i think twice before buying any moto products.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Great Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this phone. I would recommend it to anyone.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Moto X4 Smartphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Audio is terrible Miss my Samsung 6 unhappy with it.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Norske45,

      Thanks for bringing this to our attention. Please share more details of the concern and send us an email at [email protected] for us to further assist you.

      -Venice MotorolaMobility

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    This has been my best phone yet

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Motorola droid X is the best phone I have had yet. It's 2 1/2 yrs old and still holds a charge great! Usually 50-60% when I go to bed. The turbo cord is just that! I can forget to charge, wake in the morning and plug tfor an hour and I'm 100%! Only downfall is 32 gig instead of 64. But excellent for a first for teens or matures that don't live on their phone. 5 stars!!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 1 out of 5 stars

    so much potential came with so much disappointment

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I go the phone because of the price and it was supposed to be Alexa integrated which I was really excited about. Well immediately I had troubles. The Moto Alexa App did not work..in fact it wouldn't even download. It said "Your device is not compatible with this version" I searched high and low on the internet for a work around and nothing worked. I contacted Motorola and they said it was a bug and I would just need to take back my phone. Well that's inconvenient. I decided to see how it worked otherwise because I wasn't sure if the Alexa feature was worth it (I had already set up everything and had everything downloaded). Then about 3 weeks later I got an update. The update changed my settings so that my volume buttons only worked for media volume. This must be a bug right?? I had to go into setting manually to turn my ringer up or down. I contacted support because this was not okay, I am in and out of meetings a lot and need to adjust my ringer constantly. They told me it was intentional. When I agreed to the update, it told me it could change my settings. WHAT?? I understand I gave them permission to do it (what exactly I didn't know at the time, the changes were not listed out) but why would that be changed to the default?? Support told me my only option was to try and find a third part app that would give me back the ability to adjust my ringer volume with the buttons. At this point I am done. Taking it back and steering clear of Motorola. The camera worked fine, microphone actually sucked (half my conversations went like this "what? I cant hear you?", but everything else was as expected. Would not reccomend it.

    No, I would not recommend this to a friend