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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 342 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers admire the Moto X (4th Generation) for its budget-friendly price, excellent camera, and ample storage. Users appreciate the phone's user-friendly interface and the benefits of the Android One operating system. While some users find the phone to be slippery, the lack of wireless charging is the only notable drawback mentioned.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 342 reviews
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints. Clean, fast, affordable. Great value for the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an old phone and did not have much trouble using the Moto.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Switched from a Moto X Pure. This is very similar but it has been a little glitchy. The layout is sometimes not centered and the setting to switch from a dark theme to a light theme does nothing.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    great unlocked phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Moto X Generation is a great phone, it takes amazing picture

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with this. Glad this version is apart of the android one.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great phone for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it so far and has a good battery life. Would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of the pictures is really good, storage is awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Greet phone's

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone, easy use,great camera, would recommend to anyone

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Motorola makes this awesome phone and the price is better

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone for a great price. Long lasting battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Awsome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone for the price best phone I've ever owned

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and pure android experience is better than ever

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good quality, fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    running fast, excellent quality, never have any problem

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Nice upgrade from my previous MotoX

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Larger screen is a plus. nice functionality. Love 64 Gig

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Amazing phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fact that you twist the camera and expand memory

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgrades for my two youngest

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great deal. Bought 2 of these. My two youngest needed upgrades as their MOTO DT and DT2 were showing signs of end of life. Downloaded and installed android 9.0 out of the box. Swapped the Verizon SIM cards right into these and viola! Instant service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the phone. Easy to use with excellent features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone for great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really great phone, especially for the price (now when it's often heavily discounted). It has a really nice design, and most importantly - it runs almost stock Android and gets updates promptly. The only one minor complaint, is that it didn't come with a set of headphones as many other phones do.

    I would recommend this to a friend
  • Pros mentioned:
    Memory

    Rated 2 out of 5 stars

    Oreo 8.1. Not a good cookie

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed in The android OS on this phone. Had it almost 2weeks still can't figure out things that used to be intuitive. Yea just go read the Online 10 megs of .pdf manuals....... One sight told me it was a custom build! I would erase everything and load a older version if I could pretty disappointed with this. I gave 2 stars because the phone itself is nice and has plenty of memory and can accept up to 2 TB of external memory. Overall...... EXTREMELY DIFFICULT OS BY ANDROID, VERY VERY DISIPOINTED IN THIS!

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Bryan, I really appreciate you letting us know. We're always looking for ways to improve and we'll pass on your request. Let us know if there's anything else we can do to help. - Mike MotorolaMobility

  • Pros mentioned:
    Camera

    Rated 2 out of 5 stars

    Disappointing standby battery drain

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This would be an excellent mid-range phone if it weren't for the horrible standby battery drain. Perfect form-factor, beautiful screen, and OK cameras considering the price. After 3 factory resets running the current Oreo 8.1.0 factory software I think this will be my last Motorola phone purchase. Heck, my 3 year old Motorola X Pure Edition still has better battery life than my X4. If you are thinking about purchasing this phone I strongly urge you to consider other options unless you're always near a wall outlet.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi BigT,

      This should not happen. We stand by our products and we would like to help investigate why this happened and get this resolved. Write us an email to [email protected] for us to further assist you. Please refer to this post, we'll surely help you there.

      -Jess MotorolaMobility