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Customer Ratings & Reviews

Your price for this item is $349.99

Customer reviews

Rating 4.4 out of 5 stars with 1020 reviews

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92%
would recommend
to a friend

Customers are saying

Customers find value in the Moto X Pure 4G's camera, price, storage, and unlocked features. They appreciate the phone's expandable storage, super-fast charging, and the absence of bloatware. However, some customers have concerns about the phone's battery life, heating issues, size, weight, and durability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 46 Showing 901-920 of 1,020 reviews
  • Rated 5 out of 5 stars

    midrange underated

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    you get more for what you pay for highly recommend

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not Too Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from an iPhone I find this product inferior and hard to use. If I could have bought an unlocked iPhone that would work with Consumer Celluar I would have bought it but I am stuck with this one.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 1 out of 5 stars

    Worst phone ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is horrible. Came with a software glitch they were aware of, took months to fix it. I couldn't take it back because it had been more than 14 days. Now people can't hear me 70% of time when talking on it. Motorola support was of little help. Battery life sucks. I was told when I bought the phone it had fingerprint technology (not true). The only cool thing is the camera. Otherwise, TRULY, the worst. phone. EVER. Can't wait to buy something else.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good Mobile but Faulty Charger

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My mobile is great and works very good has all the features required in a smart phone. But Charging adaptor stopped working after 1 month use..will have to go to store to replace it now. !!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Would not buy again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purely a non-technical review - I read a few before I purchased this but was disappointed. I think the space is highly inadequate with the default stuff eating it up rather quickly. I had an additional SD card that the phone refused to maintain cognizance of and required me to reboot every now and then for it to register...which it eventually refused to do altogether. I used this phone for about 8 months with no issues, 4 months more trying to resolve the issues and then switched over to a OnePlus 3 and woah - that is value for money!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    A little less than average

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this phone because I needed to replace a lost phone and didn't want to spend a lot. This phone is ok with text messages, but less than half the phone calls I receive come through-I usually find out someone called because they leave a voice message, or text saying they just tried calling. Additionally, saving images and content is not very intuitive. If you're buying this phone to get through a contract or until you can get a better phone, its perfect. If you intend to buy this for long term use, look at other brands.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Just ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone price is really good compared to other brands. But have some software related issues like call will go on hold while talking (not while using hands free)

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good, but not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent buy for the price I paid, but it freezes a lot. Also, the camera is not the best but the speakers blow any of the Samsung's speakers out of the water!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Problem with charging pin

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked great for one year and then started giving problem with charging even tried different chargers. Looks like the micro usb port has issue.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Great Android Phone, but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone itself if fantastic, with a relatively pure Google Android 6.0 installed with a few great Moto tweaks that make it eves better! But, after about two weeks the screen went black (I guess the screen illumination died) and I returned it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great until the port for charging stopped working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great until I started charging it and the port wouldn't read that it was plugged in unless I held it in and forward.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Can't use as a phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm so upset with this purchase, I can't even make phone calls because the voice on the other end comes out choppy!!!!!!! Isn't this crazy? I cannot use the thing for it most basic purpose, making phone calls!!!! I have talked to my carrier Metro, PCS and they have gone over the top to get this working but it remains the same. What it comes down to is that I paid $349.00 for a music/video player. It's fast, beaming videos, good UTI, the only app I had that seemed to worsen the issue was Spotify, so I took it off. More wasted money. "Safe mode" issue still prevails, put on T-Mobile, issue still exists. Every trick in the book and the "Pros" have been tried I've even got Motorola involved and they have sent me two more Moto X Pure Editions and they all have the same issue. So that's a total of three "can't make a phone call" phones. Now I'm going in for the kill.....REFUND!!!!!!!!! Guess what? It's a known problem and as of now, there's no fix for it. Look at the forums and see how many people are having the same problem....LOTS. Now it sits on my desk as a paper weight until I can get a refund. Motorola Mobility has said that a refund is a big, NO! We'll see. I don't give up that easy.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great specs but still slow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought was pure Android but Moto still has apps that seem to get in the way. Unlocked but no root acess. Hope it gets nugget.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Great Camera and TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone would be great if it did what it was supposed to, with out glitches. It constantly stops in mid activity to RESET. Took to the Geek Squad, said they fixed it, on the last day to return it, they Didn't. Checked on line, did everything suggested, nothing has worked. I only use as a back up and for watching DirecTV on the phone. Screen and sound are excellent, but not enough to get a good rating.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone doesn't have the multiplying email issue of the Moto G but I'm still having issues with getting pictures by text.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Returned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We decided after using it a couple days to return this for the G4Plus. Nothing was wrong with it, we just weren't wowed.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    often the phone is not clear on calls. Crackly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this with a warranty. I'll be bringing it in for service as a phone of this price should be clear sounding.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Great phone with issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I guess you get what you pay for when it comes to phones because I've always had $800+ phones from Samsung and switching to this one definitely made a huge difference. I couldn't even get the phone to connect to the Bluetooth in my car and that was very disappointing which made me return the phone twice because I was trying to see if the phone was defective but that wasn't the case at all.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone, but I fell behind as the current price is excellent, but it shows more of the note 4 of Samsung.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Moto x pure 4g. Motorola

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It serves it's purpose. I had an iPhone before I got this. The iPhone, I hate to say, was a better phone

    No, I would not recommend this to a friend