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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 522 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers are pleased with the razr 2023 128GB (Unlocked)'s camera quality, size, and battery life, frequently citing these as positive aspects. Many also appreciate the phone's design and durability. While some users experienced issues with heat generation, storage capacity, software, and the hinge mechanism, the positive feedback on other features outweighs these concerns. The price point also received favorable comments.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 522 reviews
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Motorola do it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone, it works really good. The batery is perfect, I charge the phone just one tome Even 2 days

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone picture quality is really good and good battery life

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product I will buy it again for my daughter

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Razr Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best gift that I've received for my bday this year !!! Love the camera quality,the way it folds amazing and the way it looks like!!

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi JenniferS. Thank you for taking the time to share your experience with one of our phones. We are glad that the phone is working as it should and that you are happy. You can join our online community if you would like to know more about the exciting features of our devices:https://forums.lenovo.com/t5/motorola-razr-40-motorola-razr-2023/bd-p/razr_40_razr_2023_en -Belle MotorolaMobility

  • Rated 4 out of 5 stars

    Razr phone

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone not to many problems worked fine no msjor

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is awesome and amazing and has a great battery life

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor picture quality. The phone is lightweight and portable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Handy Flip

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a lot more phone than I was expecting. So far I really appreciate it. I had a simple flip phone for years and I liked the compact simplicity of it, but it was time to finally get with the times and improve my technology.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Everything is good except battery

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this one for my mom and she absolutely loved the product. I can still remember her face when I gifted this phone to her. Touch facitlity - Awesome Battey - okay but not great - this is the reason for less rating UI - loved it

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Bestbuyuser, We're so glad to hear that your mom absolutely loved the phone! It must have been a joy to see her reaction when you gifted it to her. The touch facility and user interface are indeed standout features of this phone. It's great to know that she found them to be awesome and enjoyable to use. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-40-motorola-razr-2023/bd-p/razr_40_razr_2023_en. MotorolaMobility

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Perfect phone

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone good battery life. Very dependable phone. For great price.

    I would recommend this to a friend
  • Pros mentioned:
    Durability

    Rated 5 out of 5 stars

    motorola

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wonder full device nice to use easy to handle working great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very happy with it until it went puf, and was not able to replace it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone, has all the great features of a more expensive phone.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 1 out of 5 stars

    Black Line of Death

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the pink Motorola Razr foldable phone from Best Buy, and within a year, the screen developed a large black line along the crease where the phone folds, rendering it completely unusable. Unfortunately, when I returned to the store for assistance, the customer service team simply said, “Sorry, there’s nothing we can do.” I even asked if they could provide a discount on a replacement phone as a goodwill gesture for selling me a defective product, but they refused, stating the listed price was final. To be fair, when the phone was operating, it performed very well. The screen and camera quality were both impressive, and I was initially very happy with the purchase. However, the durability of the foldable design is clearly a major issue. I would not recommend this product or the lackluster support I received from Best Buy.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Solid phone.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone works well for me. The folded size is great for carrying in a small purse. Very sturdy to open & close. I transferred all the apps I use from my old phone and haven't any problems at all. No bloatware on it. Plus the price was significantly better than others for a phone that folds.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Walker, We're so happy to hear that the foldable size is perfect for your purse and that you’re enjoying the sturdy build and seamless app transfer. It’s great to know the phone's performance and price have met your expectations. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-40-motorola-razr-2023/bd-p/razr_40_razr_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    bice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far good gentle phone for ladies, looks lovely and always liked flip phone

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    You won’t regret

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gift for my mum back home in Africa. She loves every inch. She loves to take clear pictures

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Sr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful, Spectacular, beautiful and works very well, the photographs are wonderful

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi AlonsoZ, We're delighted to hear that you find your device beautiful and that it's performing exceptionally well for you. It's great to know that you're enjoying the wonderful photo quality too.If you're interested, you may want to check our official Motorola community page for Moto owners: https://forums.lenovo.com/t5/motorola-razr-40-motorola-razr-2023/bd-p/razr_40_razr_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Motorola razor

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best phone in the world with a change for over a day and the folding mechanism is so sweet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    satisfactory purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent equipment at an affordable price, better than expected

    I would recommend this to a friend