Customer Ratings & Reviews
- Model:
- PAY80005US
- SKU:
- 6557867
Rating by feature
- Display Quality
Rating 4.5 out of 5 stars
- Camera
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the razr 2023 128GB (Unlocked)'s camera quality, size, and battery life, frequently citing these as positive aspects. Many also appreciate the phone's design and durability. While some users experienced issues with heat generation, storage capacity, software, and the hinge mechanism, the positive feedback on other features outweighs these concerns. The price point also received favorable comments.
This summary was generated by AI based on customer reviews.
Motorola razor
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Love the convenience of it and the rose color.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for appreciating the phone, KarenL, and for leaving this positive feedback. We are happy that you are satisfied with your selection. To stay up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-40-motorola-razr-2023/bd-p/razr_40_razr_2023_en -Belle
Good price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Motorola - razr 2023 128GB (Unlocked) - Sage Green
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Right, We're glad that you gave us a very positive rating and that you're satisfied with the phone's price. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-40-motorola-razr-2023/bd-p/razr_40_razr_2023_en. -Mitch
Do Better Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I initially loved the look and feel of the phone, but it was kind of glitchy. It would randomly restart. Since it would ultimately work, I ignored this for a few days. But, after less than a month, it simply just stopped working. It restarted but is stuck on the Motorola logo screen, powered by android, until the battery runs down. Now, these logos are burned into my brain as logos for products you can't trust. I guess I'll finally have to switch to Apple? But definitely not from Best Buy because although it has been less than 30 days, my account says my defective phone is unreturnable. A $350 defective, unreturnable purchase. Unaccepatable. Do better Best Buy.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi JeremyR, We’re sorry to hear about your experience, and we understand your frustration. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
Motorola
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came fast in good condition. Love the color as well
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for taking the time to share your positive feedback, AmeliaR. We're glad that you appreciate the phone's features. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-40-motorola-razr-2023/bd-p/razr_40_razr_2023_en. -Mitch
bad design with no protection
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone was amazing UNTIL i realized how easily it gets damaged. To add to this flaw you cannot buy a protective case or screen protector to help with this. i only had it three months before it was damaged by a slip of the hand. it fell on a tile floor and the screen was damaged on the top half where the phone would fold and prevented the phone from functioning properly.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your experience with us, Allen. We're sorry to hear about the damage to your phone and the difficulty in finding protective accessories. We understand how frustrating it can be when a device gets damaged so easily. While we do not cover physical damage, you may consider getting it repaired for a fee. You can find your repair options on this link: https://en-us.support.motorola.com/app/repair-faqs/category/how-submit-repair. Let me know if you run into any issues or have any questions write us an email at supportforums@motorola.com. I'll be here to help however I can. -Mitch
Champion
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best phone ever, I am so happy with this purchase.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi RoseV. We appreciate your trust in Motorola. We are thrilled to learn that you are satisfied with your purchase. Your trust means a lot to us because you are happy with the phone. Please share your experience with the Moto Razr 2023 users here: https://forums.lenovo.com/t5/motorola-razr-40-motorola-razr-2023/bd-p/razr_40_razr_2023_en -Belle
Beautiful phone, cool concept, but needs works
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought my razr a few months ago, 3 to be exact and it's already starting to wrinkle in the middle, to the point where there's discoloration. That started happening a month ago. The employee said it'd take a year or so. It wouldn't have been an issue, except they accidentally put two protection plans on my phone, my bank denied them as fraud and then a couple months later, no protection, no phone in working conditions. $650 Down the drain....
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Jayy, We're really sorry to hear about the concerns you've been facing with your Razr, especially the unexpected wrinkling and discoloration. It's disappointing when a device doesn't live up to expectations, and the situation with the protection plans must have added to the frustration. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email to supportforums@motorola.com. We'll be there to help. -Mitch
Like phone but screen quit.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the phone but the screen quit working after only a month and a half. I work on the road so this was less than ideal. I ended up getting the screen fixed not knowing how to do anything with the warranty and having to pay $150.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your experience with us, JustinD. We’re sorry to hear about the screen concern with your device. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
Mrs. Mari Pellor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slowly I am learning how to use the razor phone.the people at best buy were very helpful.I am not sure if I like it or not.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hey MarjP, we appreciate you selecting Motorola Mobility as your device provider. Stay connected with us on our official community page for all the latest updates on our devices: https://forums.lenovo.com/t5/motorola-razr-40-motorola-razr-2023/bd-p/razr_40_razr_2023_en.-Ythan
2023 razr
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has really cool features however I have a black spot on my screen where it closes, screen was fine at first but in less than 2 months of having the phone the black dot appeared.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi TiffanyL, We’re glad you’re enjoying the features of your phone, but we're sorry to hear about the screen problem. That’s not the experience we want for you. Please write us an email at supportforums@motorola.com. We'll be happy to help. -Mitch
Descent & Functional Phone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overrall a good functional phone. Screen protector began to unglue itsleft within two weeks of purchase
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Outstanding, Thank you for sharing your feedback with us. We're glad to hear that you find our phone to be good and functional overall. We apologize for the concern you've experienced with the screen protector starting to unglue itself within two weeks of purchase. We understand the importance of having a properly attached screen protector for the protection of your device. Our goal is the make our customers feel satisfied, and to provide a positive experience. We would like to help. Please email us at supportforums@motorola.com at your earliest convenience. -Mitch
Melody's Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the phone but a few more features could be worked out
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi MelodyT! We appreciate you reaching out to us and we're genuinely sorry to hear that your experience didn't live up to your expectations. Rest assured, we're committed to resolving this for you. Could you please shoot us an email at supportforums@motorola.com? We'll be more than happy to assist you further. -Ythan
Don't buy
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn't but another. Screen peels off after a couple months from opening it and closing it. Trash.
No, I would not recommend this to a friendhandy but
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the out side screen really is very small for vision impaired or deficient users
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for purchasing this phone, Joaok. We appreciate you taking the time to share your feedback, we'll relay your feedback to the team. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-40-motorola-razr-2023/bd-p/razr_40_razr_2023_en. -Mitch
Screen broken twice within five months!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in December on my Best Buy credit card and its April and there is a huge black spot on the middle of the screen. Two weeks later there is a line running down the middle of the screen. Took it back to Best Buy and they said i would have to mail it in to Motorola to get it repaired. So now i have to buy another new phone to have while I mail the phone i havent even finished paying for to get fixed. WOULD DEFINITELY NOT RECOMMEND THIS PHONE!!!!!!!
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi RobertC, We're sorry to hear that you've experienced concerns with your phone's screen twice within five months. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. -Mitch
SIM Card no working
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Phone was okay but the SIM Card port do not work
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi sonidero, Thank you for posting our review. The fact that you see this phone as okay even though you have difficulty getting the SIM card port to work. This is something we need to check and help you sort it out. Please send us an email at supportforums@motorola.com and tell us more about this and we will help you from there. -Belle
Warranty Issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t had it but a month. One day it had a small green spot on the screen. Now i have a huge line in my screen! I called the manufacture and they want me to pay $55.00 and they will send me a refurbished phone! I bought a brand new one! It’s haven’t dropped it or anything. I feel like I’ve been ripped off!
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .I'm really sorry to hear about the green lines you're experiencing, KellyC. I apologize for the inconvenience caused by your device. We understand this concern and usually, it falls under the warranty coverage provided you haven't caused any physical damage to the device. Our authorized service centers will be able to assist you with this concern. For other concerns, please send us an email at supportforums@motorola.com. -Ythan
Not the best
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen failed 3 in 3 months had to replace it to a OnePlus phone
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi LuisM, We are sorry that your experience did not meet your expectations. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
- Cons mentioned:Heat
Motorola
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very cool concept but immediately started to heat up, thought it was going blow like the Samsungs
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hello LuisG, Thanks for sharing your review. We understand your concern about your phone being warm or hot. It's common for phones to generate heat, but it's usually not a cause for concern. While charging or discharging, it's normal for a phone to become warm, and the faster it charges or the more power it consumes, the hotter it may get. When using the phone for activities like gaming, streaming media, or navigating, it's also normal for it to become warm. In the event that you're worried about your phone overheating, feel free to email us at supportforums@motorola.com. We'll be there to help. -Iza
Not buying again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor. Screen broke after it fell off on the surface which wasn’t a hard hit
No, I would not recommend this to a friend