Customer Ratings & Reviews
- Model:
- PAX60011US
- SKU:
- 6544830
Rating by feature
- Display Quality
Rating 4.7 out of 5 stars
- Camera
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.4 out of 5 stars
Customers are saying
Customers consistently note the alright overall performance and good camera quality of the razr+ 2023 256GB (Unlocked). Its portability, impressive battery life, and big screen size are also appreciated. Some customers have mentioned concerns about the phone's crease and overheating. The design and snappy processor speed have also been positively noted.
This summary was generated by AI based on customer reviews.
Motorola-razr+2023
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pain to set up....................................
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi JW56, Thank you for sharing your feedback, and we’re sorry to hear that you’ve had difficulty setting up your phone. We understand how frustrating this process can be. If you'd like, we can guide you through the setup steps or help with any specific problems you're encountering. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-40-ultra-motorola-razr-2023/bd-p/razr_40_ultra_razr_plus_2023_en. -Mitch
Issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The razor plus is very slow. At present time I'm dealing with not being able to sign into my phone with my finger print recognition.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Herb, We’re sorry to hear about the slow performance and the trouble with fingerprint recognition on your phone. We’d like to help get this checked. As a first step, please try restarting your phone, as this can often improve performance and resolve temporary fingerprint issues. Make sure the fingerprint sensor and your finger are clean, and consider re-registering your fingerprints by going to Settings > Security > Fingerprint. Additionally, check for any system updates under Settings > System > Software updates, as updates can improve both performance and sensor accuracy. Slow performance is sometimes caused by too many running apps in the background. Use your recent apps button to close apps you're not using. It is also a good practice to restart the device periodically (every 2-3 days) to clear out buffers and memory that may lead to intermittent issues. If the concern persists, kindly go to this link: https://motorola-global-portal.custhelp.com/app/mcp/landing_troubleshooter/g_id/5059 > Next > Display/Touchscreen > Phone is slow/unstable and try the recommended steps there. Let us know if this helps by sending us an email at supportforums@motorola.com. -Mitch
Jim wolson
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No customer care have to go totorola for help none with best buy
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi JimW, We’re sorry to hear about the inconvenience you’ve faced. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
Great concept, not quite there.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really fun and interesting phone. Ideal for someone who doesn't need a workhorse device. Definitely has some areas that need improvement; especially, processor optimization and overall phone hardware feel.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi LarkinW, Thank you for purchasing this phone and we appreciate your feedback. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-40-ultra-motorola-razr-2023/bd-p/razr_40_ultra_razr_plus_2023_en. -Mitch
- Pros mentioned:Camera quality
Avoid
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hated it. Overall build quality was great. But it would work with either wired or wireless android auto. This was a deal breaker. Tried two of them, neither worked.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi JoshuaR, We’re sorry to hear about your experience, especially since Android Auto support was a key feature for you. We appreciate your feedback and regret that the phone didn’t meet your expectations, even though you found the build quality solid. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
Staff stores with AI robots!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This review would of been a lot better if it wasn't for the fact the careless associate didn't lose the SIM card for the new phone. Additionally it would of been great if the associate was knowledgeable about the product and understood that it took a digital Sim chip meaning the old SIM chip wasn't even needed. Get another reason I wish corporate would adopt AI robots to the second day become available for their staff and all their stores.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi AnthonyL, Thank you for sharing your feedback with us and we're sorry to hear about your store purchase experience, we'll relay your message to the team. Should there be any further inquiries, please do not hesitate to email supportforums@motorola.com. -Mitch
Not a good Purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery backup is very low... I did not even use this phone after full charged in morning and by the even it was 23%. Not happy with purchase
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Unknown, We're sorry to hear about your experience, and we appreciate you sharing your feedback. That’s not the experience we want for our users. Battery life can be affected by various factors such as app usage, background activity, network strength, and screen settings. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
Terrible
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen broke within a couple of months luckily I had a protection plan from Best buy where I was able to get some money back to get something else
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Trekwars, Thank you for sharing your experience, and we’re sorry to hear about the screen damage you encountered. We’re glad to hear that your protection plan through Best Buy was able to help you recover part of the cost, and we truly appreciate you taking the time to share your feedback with us. Should there be any further inquiries, please do not hesitate to email supportforums@motorola.com. We'll be glad to help. -Mitch
Not there yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted to try android phone but this one is slow, runs hot. The battery goes down 3% in a few minutes while unused. Thanks but no thanks Moto.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi DtH1, We're sorry to hear you're experiencing multiple problems with your phone. That’s certainly not the experience we want for our customers. We’d appreciate the opportunity to investigate this further and see how we can help. Please send us an email at supportforums@motorola.com so we can discuss this matter in more detail. Thank you for giving Motorola a try and we hope we can make things right. -Mitch
flipper
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.battery gets hot then shuts off but I still like it !!
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you, Alfred G., for sharing your experience. It's normal for phones to get hot when too much power is used, but it shouldn't get hot enough to cause danger. We recommend turning off the phone occasionally for it to cool down. If you ever need help, give us a holler or reach out to our official Moto Razr+ 2023 community page: https://forums.lenovo.com/t5/motorola-razr-40-ultra-motorola-razr-2023/bd-p/razr_40_ultra_razr_plus_2023_en Thank you for choosing Motorola. -Belle
…..
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok, a lil overpriced I think………………………………………….
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi DaStunna, we want to express our gratitude for choosing one of our Motorola devices. Your trust means a lot to us! Just a friendly reminder that we're here for you whenever you need assistance. Don't forget to join our official community page at https://forums.lenovo.com/t5/motorola-razr-40-ultra-motorola-razr-2023/bd-p/razr_40_ultra_razr_plus_2023_en. Stay connected! -Ythan
I'm not super happy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is good but my first Motorola battery burns so they replaced the product
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi HenryC, thank you for bringing this to our attention. We are truly sorry for any inconvenience this may have caused, and this is something that we need to further investigate because we stand behind our product. Please send us an email at supportforums@motorola.com and tell us more about this case. We will wait and help you from there. -Belle
Great size but very slow
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this version of this phone. While I absolutely loved the form factor (this was my first foldable phone and the size was very convenient.) The processer is atrocious. Everything was so slow and had a delay and made using the phone frustrating and stressful. Replaced after 6 months with the OnePlus 13 (a traditional brick size.) Night and day difference.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for your honest feedback, Marcos. We're glad you liked the form factor and size of the phone, but we’re sorry to hear that the performance didn't meet your expectations. As we stand behind our products, we're glad to investigate and get this concern sorted. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
Not the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good quality, front screen shattered and finger scanner stopped working and it's in a case and screen protector on front
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi KatelynD, We’re very sorry to hear about the issues you’re experiencing. A shattered front screen and a non-functioning fingerprint scanner, especially with a case and screen protector, is certainly not the experience we want for our customers. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. -Carlos
Screen cracked and is useless after less than 5 mo
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone worked good for the 4 months it worked. Please I urge you to stay AWAY!!! Screen cracked right in the middle right where it bends and is now useless. Motorolla was gonna do me the favor of fixing it for 600$$$ Im literally throwing it in the garbage and cutting my losses. Just purchased the Samsung s24 Ultra. I take very good care of my phones and I am sick over this. As well as the fact that a company like Motorola knowing these screens are defective at the very least wouldnt repair it for me after having it for less than five months!!!
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi JosephL, We’re so sorry that your experience did not match your expectations, w432wwe'll relay the feedback to the team. Hope you can give us another chance in the future. If you have other questions or concerns, write us an email at supportforums@motorola.com. -Mitch
Screen crack in the middle at flip
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen crack in the middle after one month of use very disappointing
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi VazidA, We’re sorry to hear about the screen crack on your phone, especially after such a short time. That’s not the experience we want for you, and we understand how disappointing this must be. While we do not cover physical damage, you may consider getting it repaired for a fee. You can find your repair options on this link: https://en-us.support.motorola.com/app/repair-faqs/category/how-submit-repair. -Mitch
great until it wasnt
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never dropped it. Noticed the film was starting to get a crease and then black line on the screen right at the hinge, screen went black immediately after
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi IndiaW, We’re sorry to hear about this experience with your device. We’d like to have this checked further. Could you please share a photo showing the behavior you described? You can send it to us via email at supportforums@motorola.com. We'll help you from there. -Mitch
Don't buy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone itself is great, but after 4 months, the screen protector started bubbling up. I called Motorola and they want $75 to replace the screen protector. The screen protector is also pre-installed, so if you remove it yourself, you will void the warranty. I refunded the phone and went back to a normal brick phone. Waste of money.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Beary, We're sorry to hear about the trouble you’ve experienced with the screen protector. If you’re open to it, We'd like to look into this further for you. Please send us an email at supportforums@motorola.com with more information. -Mitch
Great but then not, don't bother with geek squad
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have only had the phone 2 months loved the phone for the 1st month I had it then in the last 2 weeks it overheated every day just by playing music. Now a week later inner screen is completely cracked and non functional, battery drains fast and charging port finniky. When to geek squad and of course no help at all. Call Samsung they said
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Ruinedxmasitem, We're sorry to hear that these are happening on your phone and sorry for all the trouble you have gone through. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
Not Reliable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, this phone stopped working less than 60 days after purchase. Please don't waste your money or purchase the Geek protection. What they don't tell you is that it will cost you $200 to repair the phone - unfair and dishonest marketing.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We’re so sorry that your experience did not match your expectations, RebeccaH. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please write us an email at supportforums@motorola.com. We'll be there to help. -Mitch