Customer Ratings & Reviews
- Model:
- PAX60011US
- SKU:
- 6544830
Rating by feature
- Display Quality
Rating 4.7 out of 5 stars
- Camera
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.4 out of 5 stars
Customers are saying
Customers consistently note the alright overall performance and good camera quality of the razr+ 2023 256GB (Unlocked). Its portability, impressive battery life, and big screen size are also appreciated. Some customers have mentioned concerns about the phone's crease and overheating. The design and snappy processor speed have also been positively noted.
This summary was generated by AI based on customer reviews.
Does the volume rocker cost extra?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the phone except IT'S MISSING THE VOLUME BUTTON. The literal volume down button is missing from the device. It's just a hole where the physical button should be.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your situation, AzRonnie. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please share your details at supportforums@motorola.com and refer to this link as a reference. We'll be there to assist. -Mitch
UNHAPPY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to figure out and use features. I question whether it is anew, used or refurbished phone, but the description when I purchased it, didn't indicate this & I presumed it was new. Now I wonder because I am unable ti update it in System updates it tells me it hasn't been updated for 13 months and the update field is grayed out and nothing happens when I click on it. The message in the grayed out fiels says updating is paused and it's waiting for wi-fi to resume background download and installaton. The chat feature on the website is Not helpful and the update includes Android security pache thru September 1, 2024! The employees at the Tukwila store are rude, namely Steven, a young boy, and curtis, seemingly not enthusiatic about helping, and want me to go to Geek, which I don't want the service and didn't purchase it. I will be returning & exchanging this phone likely.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi JoyceR, We’re sorry to hear about your experience and understand your concerns. Based on what you’ve described, the update behavior you’re seeing may be related to how the phone was set up or the source of purchase. Since you mentioned that you plan to return or exchange the phone, we recommend following up directly with the retailer, as they will be in the best position to confirm whether the device is new and assist with an exchange. If you’d like, you can also share more details with us at supportforums@motorola.com, and we will be glad to review the update concern with you. -Mitch
Good concept but breaks easy.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for a few months, then at the crease it got a black line. Then it completely stopped working. The main screen completely stopped working. Only the screen when you fold it work. The phone was not mistreated or dropped. Very disappointing.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi MARTHAC, We’re sorry to hear about your experience, and we understand how disappointing this must be. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please share your details at supportforums@motorola.com, and we'll be there to assist. -Mitch
Great operating system terrible screen usage
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely loved this phone. Untill after 6 months of mild use I flippedit open and the screen was all black and unusable. I have a work phone i used as a primary phone so it wasnt under heavy use, nor was it dropped or jostled around. I thought' well isnt the outer screen going to be convenient untill i could remedy the situation". But no, the things you are able to do using only the outer scren are extremely limited, inclding using setttings. Which is super inconvenient.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Beamers28, thank you for sharing your experience. I’m sorry to hear that your phone’s screen stopped working after only six months of light use. It’s understandable how frustrating it must be, especially when the outer screen’s limited functionality didn’t provide a sufficient workaround. We would like to have the opportunity to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. - Kylee
- Pros mentioned:Camera quality
Phone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good phone. Only thing i didn't like was the battery it doesnt last. And sometimes the screen goes black and you can't do anything, you have to hard reset the phone. Camera quality is good ngl.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi there, Eduardo! Thank you for your feedback on the Motorola Razr+. We apologize for any inconvenience caused by the battery life and screen concerns you've experienced. To help extend your battery life, you can find some useful tips here: https://en-us.support.motorola.com/app/answers/detail/a_id/174705/~/tips-to-extend-the-battery-life---motorola-razr%2B-%282023%29. For the black screen, ensuring all apps are up to date might resolve your concern. To check, go to Google Play Store > Menu > Manage apps & device > under Updates available, tap "Update all". We appreciate your compliments on the camera quality! If you are interested, you can be a part of our official Motorola Razr+ 2023 community page here: https://forums.lenovo.com/t5/motorola-razr-40-ultra-motorola-razr-2023/bd-p/razr_40_ultra_razr_plus_2023_en. -Elle
Issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The razor plus is very slow. At present time I'm dealing with not being able to sign into my phone with my finger print recognition.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Herb, We’re sorry to hear about the slow performance and the trouble with fingerprint recognition on your phone. We’d like to help get this checked. As a first step, please try restarting your phone, as this can often improve performance and resolve temporary fingerprint issues. Make sure the fingerprint sensor and your finger are clean, and consider re-registering your fingerprints by going to Settings > Security > Fingerprint. Additionally, check for any system updates under Settings > System > Software updates, as updates can improve both performance and sensor accuracy. Slow performance is sometimes caused by too many running apps in the background. Use your recent apps button to close apps you're not using. It is also a good practice to restart the device periodically (every 2-3 days) to clear out buffers and memory that may lead to intermittent issues. If the concern persists, kindly go to this link: https://motorola-global-portal.custhelp.com/app/mcp/landing_troubleshooter/g_id/5059 > Next > Display/Touchscreen > Phone is slow/unstable and try the recommended steps there. Let us know if this helps by sending us an email at supportforums@motorola.com. -Mitch
Faulty phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy so far has been good the phone itself I had send back due to an issue with the charging port,was super excited over new phone but so now, possibly still try again, can't fairly review phone due not getting to use
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi CarlenaM, This is not the experience that we wanted you to have with us. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please email us at supportforums@motorola.com for us to further assist you. -Mitch
Not a good Purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery backup is very low... I did not even use this phone after full charged in morning and by the even it was 23%. Not happy with purchase
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Unknown, We're sorry to hear about your experience, and we appreciate you sharing your feedback. That’s not the experience we want for our users. Battery life can be affected by various factors such as app usage, background activity, network strength, and screen settings. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
Not there yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted to try android phone but this one is slow, runs hot. The battery goes down 3% in a few minutes while unused. Thanks but no thanks Moto.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi DtH1, We're sorry to hear you're experiencing multiple problems with your phone. That’s certainly not the experience we want for our customers. We’d appreciate the opportunity to investigate this further and see how we can help. Please send us an email at supportforums@motorola.com so we can discuss this matter in more detail. Thank you for giving Motorola a try and we hope we can make things right. -Mitch
Staff stores with AI robots!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This review would of been a lot better if it wasn't for the fact the careless associate didn't lose the SIM card for the new phone. Additionally it would of been great if the associate was knowledgeable about the product and understood that it took a digital Sim chip meaning the old SIM chip wasn't even needed. Get another reason I wish corporate would adopt AI robots to the second day become available for their staff and all their stores.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi AnthonyL, Thank you for sharing your feedback with us and we're sorry to hear about your store purchase experience, we'll relay your message to the team. Should there be any further inquiries, please do not hesitate to email supportforums@motorola.com. -Mitch
Screen crack in the middle at flip
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen crack in the middle after one month of use very disappointing
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi VazidA, We’re sorry to hear about the screen crack on your phone, especially after such a short time. That’s not the experience we want for you, and we understand how disappointing this must be. While we do not cover physical damage, you may consider getting it repaired for a fee. You can find your repair options on this link: https://en-us.support.motorola.com/app/repair-faqs/category/how-submit-repair. -Mitch
Having problems already.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't had It very long but having some problems already.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Soundbar, we're sorry to hear that your experience didn't meet your expectations. We stand by our phones and this is something we want to take a look at. Kindly send us an email at supportforums@motorola.com. -Ythan
Hole in screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Retured it due to a screan failure .there was a spot in the middle of the screen
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi CraigB, We appreciate that you reported this to us, and we are sorry for any inconvenience this may have caused you. We want to check this further because we stand behind our products. Please send us an email at supportforums@motorola.com so we can look into it more thoroughly and help you more effectively. -Belle
Freezing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Motorola but this particular phone kept freezing up.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi AlbertM. We appreciate you bringing this to our attention. We're happy that you love our brand despite this experience. We are interested in learning more about this and will sort this out because we stand behind our products. Please send us an email at supportforums@motorola.com so we can look into it more thoroughly and help you more there. -Belle