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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 787 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers consistently note the alright overall performance and good camera quality of the razr+ 2023 256GB (Unlocked). Its portability, impressive battery life, and big screen size are also appreciated. Some customers have mentioned concerns about the phone's crease and overheating. The design and snappy processor speed have also been positively noted.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 787 reviews
  • Rated 4 out of 5 stars

    Great phone, weak battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far loving this phone, replacing my s22 ultra does everything I need it to and the ability to do everything from the screen closed is the cherry on top! Only downside is weak battery

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Welcome Back Motorola

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little of the past and a lot of the future in this phone. Best finger print unlock that I have seen is a phone. The phone is quality throughout. My only con is that the photos are inconsistent.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 2 out of 5 stars

    Phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone. Only thing i didn't like was the battery it doesnt last. And sometimes the screen goes black and you can't do anything, you have to hard reset the phone. Camera quality is good ngl.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Clamshell Foldable Available

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent format factor. This is the third foldable I've owned and easily my favorite so far. I switched back to RAZR after trying the Galaxy Z Flip 4, which had screen issues after just a few months.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Battery life horrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only lasted a couple months battery gets hot i wouldn't recommend it.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for reaching out and sharing your experience, AnthonyG. We’re sorry to hear that your device’s battery has not been performing as expected. To help us better understand the situation, could you let us know if you are using the original Moto charger, whether you’ve noticed any specific activities that make the phone heat up more, and if this happens while charging, during use, or even when idle? Please send these details to our support team at supportforums@motorola.com so we can investigate further and provide assistance. We appreciate your patience and look forward to helping resolve this. -Mitch MotorolaMobility

  • Rated 2 out of 5 stars

    Great operating system terrible screen usage

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely loved this phone. Untill after 6 months of mild use I flippedit open and the screen was all black and unusable. I have a work phone i used as a primary phone so it wasnt under heavy use, nor was it dropped or jostled around. I thought' well isnt the outer screen going to be convenient untill i could remedy the situation". But no, the things you are able to do using only the outer scren are extremely limited, inclding using setttings. Which is super inconvenient.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Beamers28, thank you for sharing your experience. I’m sorry to hear that your phone’s screen stopped working after only six months of light use. It’s understandable how frustrating it must be, especially when the outer screen’s limited functionality didn’t provide a sufficient workaround. We would like to have the opportunity to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. - Kylee MotorolaMobility

  • Rated 5 out of 5 stars

    My 2nd flip phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crease is not obvious at all at the hinge. Can easily use front camera for selfie due to the double screen. Alot of newer smart features. I hope it lasts.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it, recomend over samsung

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using the phone for about a month now and couldn't be happier. Displays are high refresh rate and the outer display lets you basically put anything on it out of the box

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hello, GaronP.We appreciate you taking the time to give us a good review, and we are delighted that you feel happy with your purchase. Thank you for recommending our brand. If you are interested, you can share your experience on our official Motorola online community page:
      https://forums.lenovo.com/t5/motorola-razr-40-ultra-motorola-razr-2023/bd-p/razr_40_ultra_razr_plus_2023_en -Belle MotorolaMobility

  • Rated 5 out of 5 stars

    Finally refined!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This new generation flip is anazing. Much improved and a pleasure to use. Feels great. Is responsive and doesn’t feel like a compromise fir the folding. Screen is bright and sound excellent.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good concept but breaks easy.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great for a few months, then at the crease it got a black line. Then it completely stopped working. The main screen completely stopped working. Only the screen when you fold it work. The phone was not mistreated or dropped. Very disappointing.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi MARTHAC, We’re sorry to hear about your experience, and we understand how disappointing this must be. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please share your details at supportforums@motorola.com, and we'll be there to assist. -Mitch MotorolaMobility

  • Rated 4 out of 5 stars

    Not how i remember using a flip phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is great, except flip to open the phone with one hand. Though despite difficulty opening, the hinge and action seems rugged, hence the laborious flip.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great weekend phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like how the RAZR Plus has the exterior screen that is fully functional. I can use my favorite apps workout having to open the phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Phone the only complaint is that the phone shell is slick other than that it's great

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Fluke flaw maybe?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been a Motorola advocate for years, but for the money spent (not cheap on my pocket book anyhow!) I was epically let down. It didn't last even a week before becoming inoperable due to screen malfunctions at the fold. Returned it for a full refund in about 4 days i think it was... maybe it was just a fluke flaw but i didn't replace it with another razor cuz i use my phone for work and can't risk it malfunctioning...

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi JaymiM, Thank you for being a longtime supporter of Motorola, and we appreciate your feedback. We're sorry to hear about what happened to your phone's screen and that you had to return the phone, we'll relay the feedback to the team. Hope you can give us another chance in the future. If you have other questions or concerns, write us an email at supportforums@motorola.com. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Great Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the phone very much. I have been a Motorola cell phone user for years and the quality of this product does not disappoint me.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      That's wonderful to hear, WilliamB! Being a longtime Motorola user and finding the quality consistent and satisfying is definitely a testament to the brand's reliability. It's great to have that kind of trust in a product, especially something as important as a phone. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-40-ultra-motorola-razr-2023/bd-p/razr_40_ultra_razr_plus_2023_en. -Mitch MotorolaMobility

  • Rated 3 out of 5 stars

    NO MULTITASKING!! WHAT!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy the fact that it's a flip phone, I don't like that I'd doesn't offer the multitasking feature... You would think that it would definitely have that feature... But... Nope...

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for sharing your feedback with us, we truly appreciate it. We're glad to hear that you're enjoying the flip phone design! We understand how important multitasking capabilities can be, especially with today’s dynamic mobile needs. While this particular model may not currently support multitasking in the way you'd expect, we’ve taken note of your concerns and will be sure to pass your feedback along to our development team for future consideration. -Carlos MotorolaMobility

  • Rated 4 out of 5 stars

    Arrived right on time

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good deal for an open box item. Even though the data/charging cable was missing.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for reaching out and for your feedback on your recent purchase, LouG. We're glad to hear that the item arrived on time and you’re satisfied with the deal! Regarding the missing data/charging cable, we recommend contacting BestBuy's customer service department directly. They should be able to assist you in locating or replacing the missing cable. If you encounter any concerns or need further assistance, please don’t hesitate to write us an email at supportforums@motorola.com. -Mitch MotorolaMobility

  • Rated 4 out of 5 stars

    Great update

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great updates to the razr line. Battery and cameras are a little lacking but everything else is really really good!

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Cthiel08, we're glad to hear that you got one of our Motorola devices. Regarding your feedback on the battery and camera, we'll pass this on to our team, but we can't promise that the suggestion will be implemented. We are always looking for opportunities like this to improve our user's experience. -Ythan MotorolaMobility

  • Rated 5 out of 5 stars

    Motorola razr plus 2023

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen is very responsive the more up-to-date razor plus is 5G and great I enjoy this phone much more than the last one

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Poor battery

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    *** a poor battery. Battery doesn't last long ***

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for sharing your feedback, OscarT. We're sorry to hear that you're experiencing battery concerns with your phone. We understand how important battery life is, and we would like to have the opportunity to investigate your feedback further. Please write us an email at supportforums@motorola.com. We'll be there to help. -Mitch MotorolaMobility