Customer Ratings & Reviews
- Model:
- PAX60000US
- SKU:
- 6544832
Rating by feature
- Display Quality
Rating 4.7 out of 5 stars
- Camera
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.4 out of 5 stars
Customers are saying
Customers find value in the razr+ 2023's large, clear screen, excellent camera quality, and impressive battery life, frequently praising its sleek design and ease of use. While some users noted minor concerns about the hinge and a visible crease on the screen, the ample storage and competitive price point were also highlighted as positive aspects.
This summary was generated by AI based on customer reviews.
Screen crack in the middle at flip
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen crack in the middle after one month of use very disappointing
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi VazidA, We’re sorry to hear about the screen crack on your phone, especially after such a short time. That’s not the experience we want for you, and we understand how disappointing this must be. While we do not cover physical damage, you may consider getting it repaired for a fee. You can find your repair options on this link: https://en-us.support.motorola.com/app/repair-faqs/category/how-submit-repair. -Mitch
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||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok, a lil overpriced I think………………………………………….
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi DaStunna, we want to express our gratitude for choosing one of our Motorola devices. Your trust means a lot to us! Just a friendly reminder that we're here for you whenever you need assistance. Don't forget to join our official community page at https://forums.lenovo.com/t5/motorola-razr-40-ultra-motorola-razr-2023/bd-p/razr_40_ultra_razr_plus_2023_en. Stay connected! -Ythan
Great size but very slow
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this version of this phone. While I absolutely loved the form factor (this was my first foldable phone and the size was very convenient.) The processer is atrocious. Everything was so slow and had a delay and made using the phone frustrating and stressful. Replaced after 6 months with the OnePlus 13 (a traditional brick size.) Night and day difference.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for your honest feedback, Marcos. We're glad you liked the form factor and size of the phone, but we’re sorry to hear that the performance didn't meet your expectations. As we stand behind our products, we're glad to investigate and get this concern sorted. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
flipper
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.battery gets hot then shuts off but I still like it !!
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you, Alfred G., for sharing your experience. It's normal for phones to get hot when too much power is used, but it shouldn't get hot enough to cause danger. We recommend turning off the phone occasionally for it to cool down. If you ever need help, give us a holler or reach out to our official Moto Razr+ 2023 community page: https://forums.lenovo.com/t5/motorola-razr-40-ultra-motorola-razr-2023/bd-p/razr_40_ultra_razr_plus_2023_en Thank you for choosing Motorola. -Belle
I'm not super happy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is good but my first Motorola battery burns so they replaced the product
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi HenryC, thank you for bringing this to our attention. We are truly sorry for any inconvenience this may have caused, and this is something that we need to further investigate because we stand behind our product. Please send us an email at supportforums@motorola.com and tell us more about this case. We will wait and help you from there. -Belle
Bad choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This phone has a lot of issues for the price the battery life sucks, the phone has issues with connecting calls.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi SheilaM, We’re sorry to hear about your experience with your phone. We understand how important battery life and reliable call connectivity are, and we’d like to help improve this for you. Have you tried rebooting your phone to see if it improves call connectivity? For the call concerns, can you confirm if this happens in every location or only certain areas? We’d like to have the opportunity to investigate your feedback further, so please write to us at supportforums@motorola.com. We'll be there to help. -Mitch
Screen cracked and is useless after less than 5 mo
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone worked good for the 4 months it worked. Please I urge you to stay AWAY!!! Screen cracked right in the middle right where it bends and is now useless. Motorolla was gonna do me the favor of fixing it for 600$$$ Im literally throwing it in the garbage and cutting my losses. Just purchased the Samsung s24 Ultra. I take very good care of my phones and I am sick over this. As well as the fact that a company like Motorola knowing these screens are defective at the very least wouldnt repair it for me after having it for less than five months!!!
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi JosephL, We’re so sorry that your experience did not match your expectations, w432wwe'll relay the feedback to the team. Hope you can give us another chance in the future. If you have other questions or concerns, write us an email at supportforums@motorola.com. -Mitch
Se me quebro
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It suddenly broke. I went to return it and they told me I couldn't because it wasn't covered by the warranty. The ink came off without any impact.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Ludwinpineda, We're sorry to hear about your experience, and we understand how disappointing and frustrating this must be, especially when it happened unexpectedly. We’d like to look into this further for you. Could you please confirm what part of the phone the “ink” came off from? Please send us the details via email at supportforums@motorola.com. We'll wait for you there. -Mitch
Razor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work very well. I do not receive calls and it goes straight to vm. Took back to Best Buy and returned the phone
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi MisakT, We’re sorry to hear about your experience and the trouble you had receiving calls. That’s certainly not the experience we want for our customers. We understand you’ve returned the phone to Best Buy, and we respect your decision. If you ever consider trying another Motorola device in the future, we’d be happy to assist you and ensure everything goes smoothly. Thank you for giving us a try. -Mitch
Don't buy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone itself is great, but after 4 months, the screen protector started bubbling up. I called Motorola and they want $75 to replace the screen protector. The screen protector is also pre-installed, so if you remove it yourself, you will void the warranty. I refunded the phone and went back to a normal brick phone. Waste of money.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Beary, We're sorry to hear about the trouble you’ve experienced with the screen protector. If you’re open to it, We'd like to look into this further for you. Please send us an email at supportforums@motorola.com with more information. -Mitch
Great but then not, don't bother with geek squad
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have only had the phone 2 months loved the phone for the 1st month I had it then in the last 2 weeks it overheated every day just by playing music. Now a week later inner screen is completely cracked and non functional, battery drains fast and charging port finniky. When to geek squad and of course no help at all. Call Samsung they said
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Ruinedxmasitem, We're sorry to hear that these are happening on your phone and sorry for all the trouble you have gone through. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
Very Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A black line occurred at the fold in less than two weeks. The touch screen stopped working. I am returning it.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi NeilP, We’re sorry to hear about the screen problem you experienced and that you had to return the phone. Hope you can give us another chance and if you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out. -Mitch
Not Reliable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, this phone stopped working less than 60 days after purchase. Please don't waste your money or purchase the Geek protection. What they don't tell you is that it will cost you $200 to repair the phone - unfair and dishonest marketing.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We’re so sorry that your experience did not match your expectations, RebeccaH. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
Didn’t work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well it would be a great phone if it made phone calls. However, every time I went to make a phone call, I would get nothing. Just dead air. Tried resetting network settings, event tried resetting the phone. Nada. Works great on WiFi. Sadly defeats the purpose of a PHONE. Returning.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi JonathanR, We're sorry to hear about the concern you've encountered with making phone calls on your device. This is certainly not the experience we want for our customers, and we apologize for the inconvenience it has caused. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
Terrible service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not purchase at bestbuy.com they are unprofessional when it comes to delivering my package was left on top of my mailbox with instead of inside didnt even came with a signature requirement. Package was taken thanks to the negligence. And bestbuy can even bother to speak to me all they care is taking YOUR MONEY..
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your feedback, Mario. We're sorry to hear about your purchase experience with BestBuy. We'll be sure to forward your feedback to the appropriate team. Should there be any further inquiries, please do not hesitate to email supportforums@motorola.com. We'll be glad to help. -Belle
Having problems already.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't had It very long but having some problems already.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Soundbar, we're sorry to hear that your experience didn't meet your expectations. We stand by our phones and this is something we want to take a look at. Kindly send us an email at supportforums@motorola.com. -Ythan
Not worth it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used it for not even a month and the middle of the screen went out from openinf and closing it. Now cant use the phone and it has to be replaced. Not worth the money and the stress of losing EVERYTHING on the phone cause i cant back it up cause its broken
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .I'm sorry to hear that your experience with our phones was not up to your expectations, TeraB. We truly value our customers and we are committed to resolving any concerns you may have. Please reach out to us via email at supportforums@motorola.com, and we'll do our best to make things right for you. -Ythan
Poor data chip drops calls
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor dervice been trying to get tech support for three weeks geek squad calls go to the Philippines will not allow me to talk tosupportin the USA. They tell you call store. Store switches you back to Phillipines. Data chip in Moterola inferior to Apple 13 mini. 2 bars to Moterola phone 4 bars to apple phone.
No, I would not recommend this to a friendHole in screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Retured it due to a screan failure .there was a spot in the middle of the screen
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi CraigB, We appreciate that you reported this to us, and we are sorry for any inconvenience this may have caused you. We want to check this further because we stand behind our products. Please send us an email at supportforums@motorola.com so we can look into it more thoroughly and help you more effectively. -Belle
Freezing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Motorola but this particular phone kept freezing up.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi AlbertM. We appreciate you bringing this to our attention. We're happy that you love our brand despite this experience. We are interested in learning more about this and will sort this out because we stand behind our products. Please send us an email at supportforums@motorola.com so we can look into it more thoroughly and help you more there. -Belle