Customer Ratings & Reviews

Have only had the phone 2 months loved the phone for the 1st month I had it then in the last 2 weeks it overheated every day just by playing music. Now a week later inner screen is completely cracked and non functional, battery drains fast and charging port finniky. When to geek squad and of course no help at all. Call Samsung they said

Does not work very well. I do not receive calls and it goes straight to vm. Took back to Best Buy and returned the phone

Unfortunately, this phone stopped working less than 60 days after purchase. Please don't waste your money or purchase the Geek protection. What they don't tell you is that it will cost you $200 to repair the phone - unfair and dishonest marketing.

A black line occurred at the fold in less than two weeks. The touch screen stopped working. I am returning it.

Do not purchase at bestbuy.com they are unprofessional when it comes to delivering my package was left on top of my mailbox with instead of inside didnt even came with a signature requirement. Package was taken thanks to the negligence. And bestbuy can even bother to speak to me all they care is taking YOUR MONEY..

Well it would be a great phone if it made phone calls. However, every time I went to make a phone call, I would get nothing. Just dead air. Tried resetting network settings, event tried resetting the phone. Nada. Works great on WiFi. Sadly defeats the purpose of a PHONE. Returning.

Haven't had It very long but having some problems already.

Used it for not even a month and the middle of the screen went out from openinf and closing it. Now cant use the phone and it has to be replaced. Not worth the money and the stress of losing EVERYTHING on the phone cause i cant back it up cause its broken

Very poor dervice been trying to get tech support for three weeks geek squad calls go to the Philippines will not allow me to talk tosupportin the USA. They tell you call store. Store switches you back to Phillipines. Data chip in Moterola inferior to Apple 13 mini. 2 bars to Moterola phone 4 bars to apple phone.

Retured it due to a screan failure .there was a spot in the middle of the screen

I love Motorola but this particular phone kept freezing up.

Main screen failed on day five of ownership. I cannot recommend device, but I can certainly endorse Best Buy's customer service. Thank you for being a class act.

I returned it after a few days, it would randomly freeze on me and restart when I'm in the middle of doing things and was to annoying to keep using.

After only a couple of months, the screen broke in the middle (at the hinge point) during a normal attempt to open it.

Coming from phones such as an Iphone 14 pro, Galaxy fold 4, galaxy flip 4, pixel 7 pro and galaxy s23 ultra, this phone is different but great. If you like stock android and like the flip concept you will be a fan of this phone. Pros- The battery has been all day use with at least 25 percent at the end of the night around 11pm or so. The processor breezes thru apps with no stutter. The software is very similar to the pixel software in a lot of way, very vanilla android with a lot of fun flip phone features. The external and internal screen are great but there is a con that has been bugging me that I will discuss in the cons but 90% has been great. The speakers are loud. The Bluetooth and signal strength is amazing. I honestly cant remember a device that had such strong signal, I'm on Att network and always have strong signal and great call quality. Cameras are around a 7.5 out of 10 if I had to put a number on it. Its definitely good for a flip phone given the space the phone has to work with but if you want the better camera go for a pixel 7 or 7 pro, galaxy s23 ultra. Build quality is I would say pretty good, I definitely think it has the best hinge out of any flip or fold like other video reviews on youtube have said. Yes it does have a little bit of a "wiggle" but its so minimal I don't even notice it. Tent mode is not as strong as the samsung flip 4 but its very close and still really well constructed. Also another note on the external screen is you have to see it to believe it. You can seriously do EVERYTHING on the external screen and the YouTube creator Mr. Mobile recently posted a review of this device and showed you can use this device for 24 hours without opening up the gorgeous 6.9 inch screen. I love the external screen but the internal screen is great too, especially with that 165hz display, the external is a 144hz display which both are faster than anything Apple, Google or Samsung have out at this time so once you use it youll see a difference, its small but definitely smooth. Cons- As other reviews have mentioned the screen brightness has been buggy, it will be dark then bright at random times, im sure this is a software bug but until then this is a small annoyance. Also the accessories this phone has is limited too, I know Best Buy has no cases available but I went in to a random T-Mobile store and they had a nice clear case for sale that I picked up for $50. Another con I would say is the limited software updates, my hope is that since Motorola has had this type of device going for a couple years now they will hopefully be more aggressive on staying up to date. That's all I got but if you're a fan of the flip or and Motorola I really think you'll really enjoy this device, pick it up, I don't think you'll regret it.

The battery life on this phone is a joke You have to carry on a power bank any time you go outside Plus it's expensive My recommendation don't buy it

Worst phone of my life. Battery doesn’t even last for an hour. Best Buy says return period has already ended. It’s a big mistake of switching from Samsung to Motorola.

I would not buy the razor one of the worst phones I've ever had my signal keeps going out keep missing phone calls can't even send a Outgoing phone call at times don't buy this phone

Only had it nine months and screen cracked and broke from folding in half

First had signal issues second had Bluetooth connectivity issues. Stay away.