Customer Ratings & Reviews
- Model:
- PB2J0010US
- SKU:
- 6583831
Rating by feature
- Display Quality
Rating 4.6 out of 5 stars
- Camera
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
Customers are saying
Customers express satisfaction with the razr+ 2024 256GB's screen size, camera quality, battery life, and performance. Many appreciate its design and ease of use, along with the ample storage. However, some concerns have been raised regarding the hinge's durability. The phone's functionality and aesthetics are frequently praised, but users should be aware of potential issues with the folding mechanism.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Camera quality
great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.turn of heads when using it.. awesome quality and phone. any issue, Motorola will repair It in a year pics quality is the best..
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for your amazing feedback, Marvin. We’re so glad to hear the phone is turning heads and that you're impressed with the quality, especially the camera. It’s great to know you feel confident in the repair warranty as well. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en. -Mitch
- Pros mentioned:Camera quality
One of the Best Flip phones in 2024!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decided to get the plus instead on the Regular Razr. It's worth the extra money! Great screens, fast, tons of features! The first phone I've had in a long time that I'm not afraid to use without a case!
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Oldtechi, We’re thrilled to hear that you’re enjoying the Razr Plus and finding it to be a standout flip phone for 2024. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en. -Mitch
.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it to replace a 2023 model due to screen issue. It's cheaper to buy a new one than to replace a screen I was quoted $380 for a inner screen replacement on my 2023+ model. The only issue I've had so far is the outer screen not functioning but that's typical sometimes for these phones and a quick restart fixed the issue
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi FrankR, We’re glad to hear you found a more affordable solution with your new phone. We understand how frustrating screen problems can be, and we appreciate your patience. It’s great to hear that a quick restart helped with the outer screen. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en. -Mitch
- Pros mentioned:Overall performance
Grandsons gift
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Grandson loves this phone. The customer service person, Josh is Awesome
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .We're so happy to hear that your grandson loves his phone, JanetM. We'll be sure to pass along your kind words to Josh. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en. -Mitch
Motorola fold phone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes some adjusting to become android user. Easy to transfer data and set up.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi A1Ls1, Thank you so much for the great feedback. It’s great to hear that the data transfer and setup process went smoothly, making the switch to Android easier for you. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en -Kylee
Best purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a awesome purchase. Very easy to switch from apple . the outside screen can do whatever you need so you don't have to open the phone unless you wont the full screen.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you so much for your feedback, JamesC. We’re thrilled to hear that you’re enjoying your new Motorola phone and finding the transition smooth. If you're interested, we'd like to hear your story and share it with Moto Razr users here: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en. -Mitch
- Pros mentioned:Screen size
Nice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice phone, small, a bit of a learning curve going from a different phone brand.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .We’re glad to hear you're enjoying your new phone, Bobbilove. We understand that switching brands can come with a learning curve, but we’re confident you’ll get the hang of it in no time. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en. -Mitch
- Pros mentioned:Screen size
Serious
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I m used to have Samsung fold or S23 . Less expensive than a flip 6 a huge front screen. Perfect timing to pick it at best buy the day after my order.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .It's nice to hear that our Razr Plus 2024 suits your budget. You will surely love this device. If you want to learn more about the device, you may visit our Motorola official community page here:https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en. - Aria
- Pros mentioned:Overall performance
Moto razr
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using it for almost a month now and it is super nice. I switched from iphone to this and im loving it
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your experience, Candeebitessa. We're so happy to hear that you're loving your new phone. It’s great to know it’s been super nice for you so far! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en. -Mitch
- Pros mentioned:Screen size
Dead pixels
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The design of the phone is good; the big front display compared to its competition is great, but after a few weeks, the inside display started to get dead pixels where the hinge was. I had to return it.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Will, We're sorry to hear you had to return the phone. We're always looking for improvements and we appreciate your feedback on our products, we'll relay the message to the team. Hope you can give us another chance in the future. -Mitch
Versitle Flip
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having utilized both Samsung Flip and Fold models, the Razr demonstrates superior build quality and enhanced AI functionalities. The overall package is highly commendable.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Morand95, Thank you so much for your thoughtful review! We're thrilled to hear that you're enjoying your Razr phone and that it stands out in terms of build quality and AI features. We work hard to deliver an exceptional experience, and your feedback means a lot to us. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en. -Mitch
- Pros mentioned:Overall performance
Awesome phone!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great and performs awesome. I have had zero issues.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi DakotaW, We're so happy to hear you're loving your Motorola phone. It's great to know it's looking good and performing flawlessly for you. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en. -Mitch
- Pros mentioned:Battery life
Motorola is better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good battery performance, the front display allows you to receive and view messages at all times
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Vtcriech, We’re happy to hear you’re enjoying the battery performance and the convenience of the front display. It's great to know that it's helping you stay connected with ease. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en. -Mitch
Like in my new phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to wait awhile for someone to help me. Besides that a great experience.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for your feedback, DewayneM. We're glad to hear that you had a great experience overall! We apologize for the wait time you experienced. If in case you need help, kindly visit our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en. -Mitch
Wrong address
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome phone so far but we told rep we needed phone cases same day and it was important and he ordered us out of stock cases from the warehouse and mine was delivered to wrong address twice and I still don’t have it until the 27th :(
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your experience, we’re really glad you’re enjoying the phone so far, but we’re truly sorry to hear about the trouble with the case order. We understand how frustrating that must be, especially when you clearly expressed the urgency. We’ll make sure your feedback is shared with the right team to help prevent this in the future. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en -Carlos
- Pros mentioned:Overall performance
Super great little phone!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, so good! Everything worka great and you cant beat 24 months no interest and not having to stay on a specific plan
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi JessicaS, We're glad everything is working well for you. It’s great that you’re enjoying the 24-month no-interest offer and the flexibility with your plan. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en. -Mitch
- Pros mentioned:Overall performance
Amazing phone !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing phone with lots to explore. Brings back excitement to mobiles.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi AbhijitJ, We’re thrilled to hear that you’re enjoying the phone and rediscovering the excitement of exploring new features. We’re committed to providing devices that keep you engaged, and it’s great to know you’re having fun with it! If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en. -Mitch
- Pros mentioned:Camera quality
good for photos and videos
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its great if you take a lot of photos and videos but it takes some getting used to with the open and closed concept
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hello, CurtisH. We are happy to know that you have captured beautiful photos and video with our Razr Plus 2024. We appreciate your feedback. To learn more about the device, you may visit our official Motorola page for the Razr Plus 2024 by clicking on this link:https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en. - Aria
Poor quality and even worse customer service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst phone, and worst customer service I have ever experienced. In less than 6 months, the hinge of the phone snapped and damaged the screen when I opened it as it is intended to be used. Clearly a manufacturing defect. When I called Motorola for repair, they asked for pictures, which I sent. The phone does not have a scratch on it at all, but they told me that it was physical damage and that it would cost me around $500 to repair it. When I asked to talk to someone else to elevate the issue, I was not transferred to the tech service who supposedly have made that decision. I was transferred to a completely rude customer assistant, that ignored anything that I was saying when I asked to explain where the physical damage was. These people are pathetically trained to not accept responsibility for manufacturing defects and, instead, con you into paying them to fix their poor-quality product. This is the last time that I ever buy anything Motorola.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi VanessaRV, We’re sorry to hear about your experience. We understand how frustrating this must be. We’d like the opportunity to take a closer look and do what we can to help. Do you have a reference number that we can review? Please send us an email at [email protected], and we will be happy to help you. -Mitch
Not yet transfer data
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.have not at this time had a chance to transfer data from Samsung phone to the Razor...
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi JamesBandMaryB, Thank you for sharing your feedback! When you’re ready to transfer your data from your Samsung phone to your Razr, you can use our step-by-step guide here: https://en-us.support.motorola.com/app/utils/guided_assistant/g_id/2683. It’s designed to make the process quick and easy. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en. -Mitch
