Customer Ratings & Reviews
- Model:
- PB2J0010US
- SKU:
- 6583831
Rating by feature
- Display Quality
Rating 4.6 out of 5 stars
- Camera
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
Customers are saying
Customers express satisfaction with the razr+ 2024 256GB's screen size, camera quality, battery life, and performance. Many appreciate its design and ease of use, along with the ample storage. However, some concerns have been raised regarding the hinge's durability. The phone's functionality and aesthetics are frequently praised, but users should be aware of potential issues with the folding mechanism.
This summary was generated by AI based on customer reviews.
Poor quality and even worse customer service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst phone, and worst customer service I have ever experienced. In less than 6 months, the hinge of the phone snapped and damaged the screen when I opened it as it is intended to be used. Clearly a manufacturing defect. When I called Motorola for repair, they asked for pictures, which I sent. The phone does not have a scratch on it at all, but they told me that it was physical damage and that it would cost me around $500 to repair it. When I asked to talk to someone else to elevate the issue, I was not transferred to the tech service who supposedly have made that decision. I was transferred to a completely rude customer assistant, that ignored anything that I was saying when I asked to explain where the physical damage was. These people are pathetically trained to not accept responsibility for manufacturing defects and, instead, con you into paying them to fix their poor-quality product. This is the last time that I ever buy anything Motorola.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi VanessaRV, We’re sorry to hear about your experience. We understand how frustrating this must be. We’d like the opportunity to take a closer look and do what we can to help. Do you have a reference number that we can review? Please send us an email at [email protected], and we will be happy to help you. -Mitch
Hallo Moto
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hallo Moto that is all this phone had to say and flip is all it had to do lol and i am buying one. loved old flip
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hello, Snoopy. We're sorry to hear you're having difficulties with your Razr+ 2024 and that your experience was unsatisfactory. Your feedback is valuable to us. If you require any extra assistance, please send an email to [email protected]. - Aria
So far, no regrets!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's an amazing phone! I don't regret making the switch from Apple, and currently dont see myself going back (never say never). The built in screen protector is nice, but slight lifting in the corner is happening already. Will update review if getting it replaced within the warranty is a headache or not.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi NeshaM, We're thrilled to hear that you're enjoying your new phone! It's great to know you’re happy with the switch. As for the screen protector, we appreciate your feedback. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en. -Mitch
Not yet transfer data
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.have not at this time had a chance to transfer data from Samsung phone to the Razor...
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi JamesBandMaryB, Thank you for sharing your feedback! When you’re ready to transfer your data from your Samsung phone to your Razr, you can use our step-by-step guide here: https://en-us.support.motorola.com/app/utils/guided_assistant/g_id/2683. It’s designed to make the process quick and easy. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en. -Mitch
Unique phone, but avoid.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really awesoek phone and I loved using it. Super unique, but literally everyone on the Internet says it is a ticking time bomb. That at some point, the screen is going to stop working. Whether it's the front or the inside. And it pretty much becomes a paperweight at that point unless you wanna pay for it to be fixed. So. I would avoid the foldable technology. Don't let the uniqueness influence you.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We’re glad to hear you enjoyed using the phone and appreciate its unique design! We understand concerns about durability. As we stand behind our products, we would like the opportunity to investigate your feedback further. Write us an email to [email protected]. We'll be there to help. -Mitch
- Pros mentioned:Overall performance
Excellent flip phone
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its one of the best Android phone i owned in recent years.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for your fantastic feedback, MunnaPrawin. We're thrilled to hear that this is one of the best Android phones you've owned in recent years. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en. -Mitch
Motorola winner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I appreciate the opportunity of having a best buy cc to buy this item and switch from iphone
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Futako, Thank you for choosing to switch to Motorola and for using your Best Buy credit card for your purchase! We're excited to have you on board and hope you enjoy your new phone. You can join our official community page if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en -Carlos
A flip phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.New kind of flip phone. Either you accept it or get use to the flip screen. It's not as bad as people said it is.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi SenC, Thank you for sharing your honest feedback! We're glad to hear you're adapting well to the new flip design and enjoying the experience. We’re excited to continue innovating and offering unique devices that fit different lifestyles. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en. -Mitch
- Pros mentioned:Overall performance
Excellent phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent, very fast and easy to manage. I recommend it with great confidence!
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you so much for your kind words, EmigdioC. We’re thrilled to hear that you found the process fast and easy to manage. Your recommendation means a lot to us. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en. -Mitch
Moto razr+ 2024
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone is nice but doesnt come with a charging block
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your feedback, Juandiaz. We're glad to hear you're enjoying the phone. Regarding the charging block, to reduce electronic waste and minimize environmental impact. We appreciate your understanding and your support in creating a more sustainable future. If you're interested, you may want to check our official Motorola community page for Moto owners here: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en. -Mitch
Great phone
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent phone with no complaints. I didn't pay attention to the hinge factor when I chose this phone as my jobs in the oil field and this phone gets quite dirty but it's still holding up 3 months after purchase!
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi JacobR, We're so glad to hear your phone is holding up strong, even in tough conditions. Thank you for sharing your experience. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en. -Mitch
- Pros mentioned:Overall performance
Motorola Razr+
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone is probably the best when it comes to flip smart phones.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Wow, we are happy to hear that you find our Motorola Razr Plus 2024 as the best device. We appreciate your thoughts and feedback. If you need our assistance, please do not hesitate to contact us. Please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-40-motorola-razr-2023/bd-p/razr_40_razr_2023_en. - Aria
- Pros mentioned:Overall performance
Best phone ever !
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent phone, I switched from iphone to android. I love it !
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you so much for your feedback, Excellent. We’re thrilled to hear you’re enjoying your phone. If in case you need help, kindly visit our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en. -Mitch
The best flip phone around
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent phone. It's gorgeous and catches everyone's eye.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi BuckyLasek, We’re thrilled to hear that you’re loving the design and that it’s turning heads. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en. -Mitch
- Pros mentioned:Camera quality
razor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.light weight and easy to use great pictures good memory
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Grayson, We're thrilled to hear that you're enjoying the lightweight design, ease of use, and excellent picture quality of your device. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en. -Mitch
It’s fine.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried this and the base model and am honestly going back to the base model because I think the colors are more fun and it is cuter.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi SelenaG, Thanks for sharing your thoughts with us! We’re glad you had the chance to try both models and find the one that best fits your style. It’s great to hear you enjoy the fun colors of the base model. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en. -Mitch
Loved it my Moto!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it. Very nice compared so Samsung Galaxy Flip 6.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for choosing us, FasiuddinM. We are pleased to have you as a part of the Motorola family. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en. -Mitch
Good enough
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is fine but I am use to picking up my phone readily avaliable without flipping too much.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .We appreciate your feedback, Abimisola. It can take some time to adjust to a flip phone, but we’re glad to hear everything else is working well for you. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en. -Mitch
Moto Razor 2024 pink.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelent!!!!, Tony , allá you nerd Is there!!!. Excelente color. Un really very happy!!!!. The only thing I would hace liked to purchase Is the case. Best buy didnt provide the case. Thats it.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi InesG, We're so happy to hear you're loving your new phone! It sounds like you're enjoying the color and overall experience. We’re sorry to hear the case wasn’t available at Best Buy. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en. -Mitch
- Pros mentioned:Overall performance
Best Buy Workers Suck. Products Good.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone works just as normal but it was a trade in/warranty exchange and the workers at Best Buy didn’t do the data transfer correctly. Then I had to call my own phone company for help and was told I needed my original phone to finish the transfer but Best Buy workers said I couldn’t have it outside the store. Then when asked for the $40 refund for “transferring date” which I’ve done many times before, the worker said they can’t.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi MoniqueG, We’re sorry to hear about the frustration you experienced during your trade-in and data transfer process at Best Buy. That doesn’t reflect the kind of experience we’d hope for any customer, especially during a warranty exchange. While we’re glad your Motorola phone is working as expected, it’s understandably disappointing when store support falls short, especially when it affects something as important as your data. Since the data transfer service and refund are handled directly by Best Buy, we recommend reaching out to their store management or customer care team to share your concerns and seek a resolution. We appreciate you choosing Motorola, and if there’s anything we can do on our end regarding your phone, we're here for you. -Mitch
