Customer Ratings & Reviews
- Model:
- PB2J0010US
- SKU:
- 6583831
Rating by feature
- Display Quality
Rating 4.6 out of 5 stars
- Camera
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
Customers are saying
Customers express satisfaction with the razr+ 2024 256GB's screen size, camera quality, battery life, and performance. Many appreciate its design and ease of use, along with the ample storage. However, some concerns have been raised regarding the hinge's durability. The phone's functionality and aesthetics are frequently praised, but users should be aware of potential issues with the folding mechanism.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Screen size
Dead pixels
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The design of the phone is good; the big front display compared to its competition is great, but after a few weeks, the inside display started to get dead pixels where the hinge was. I had to return it.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Will, We're sorry to hear you had to return the phone. We're always looking for improvements and we appreciate your feedback on our products, we'll relay the message to the team. Hope you can give us another chance in the future. -Mitch
- Pros mentioned:Overall performance
Moto razr
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using it for almost a month now and it is super nice. I switched from iphone to this and im loving it
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your experience, Candeebitessa. We're so happy to hear that you're loving your new phone. It’s great to know it’s been super nice for you so far! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en. -Mitch
- Pros mentioned:Battery life
Motorola is better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good battery performance, the front display allows you to receive and view messages at all times
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Vtcriech, We’re happy to hear you’re enjoying the battery performance and the convenience of the front display. It's great to know that it's helping you stay connected with ease. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en. -Mitch
Motorola fold phone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes some adjusting to become android user. Easy to transfer data and set up.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi A1Ls1, Thank you so much for the great feedback. It’s great to hear that the data transfer and setup process went smoothly, making the switch to Android easier for you. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en -Kylee
Like in my new phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to wait awhile for someone to help me. Besides that a great experience.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for your feedback, DewayneM. We're glad to hear that you had a great experience overall! We apologize for the wait time you experienced. If in case you need help, kindly visit our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en. -Mitch
- Pros mentioned:Overall performance
Awesome phone!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great and performs awesome. I have had zero issues.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi DakotaW, We're so happy to hear you're loving your Motorola phone. It's great to know it's looking good and performing flawlessly for you. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en. -Mitch
- Pros mentioned:Overall performance
Super great little phone!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, so good! Everything worka great and you cant beat 24 months no interest and not having to stay on a specific plan
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi JessicaS, We're glad everything is working well for you. It’s great that you’re enjoying the 24-month no-interest offer and the flexibility with your plan. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en. -Mitch
Versitle Flip
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having utilized both Samsung Flip and Fold models, the Razr demonstrates superior build quality and enhanced AI functionalities. The overall package is highly commendable.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Morand95, Thank you so much for your thoughtful review! We're thrilled to hear that you're enjoying your Razr phone and that it stands out in terms of build quality and AI features. We work hard to deliver an exceptional experience, and your feedback means a lot to us. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en. -Mitch
- Pros mentioned:Camera quality
good for photos and videos
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its great if you take a lot of photos and videos but it takes some getting used to with the open and closed concept
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hello, CurtisH. We are happy to know that you have captured beautiful photos and video with our Razr Plus 2024. We appreciate your feedback. To learn more about the device, you may visit our official Motorola page for the Razr Plus 2024 by clicking on this link:https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en. - Aria
- Pros mentioned:Overall performance
Amazing phone !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing phone with lots to explore. Brings back excitement to mobiles.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi AbhijitJ, We’re thrilled to hear that you’re enjoying the phone and rediscovering the excitement of exploring new features. We’re committed to providing devices that keep you engaged, and it’s great to know you’re having fun with it! If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en. -Mitch
So far, no regrets!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's an amazing phone! I don't regret making the switch from Apple, and currently dont see myself going back (never say never). The built in screen protector is nice, but slight lifting in the corner is happening already. Will update review if getting it replaced within the warranty is a headache or not.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi NeshaM, We're thrilled to hear that you're enjoying your new phone! It's great to know you’re happy with the switch. As for the screen protector, we appreciate your feedback. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en. -Mitch
Hallo Moto
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hallo Moto that is all this phone had to say and flip is all it had to do lol and i am buying one. loved old flip
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hello, Snoopy. We're sorry to hear you're having difficulties with your Razr+ 2024 and that your experience was unsatisfactory. Your feedback is valuable to us. If you require any extra assistance, please send an email to [email protected]. - Aria
Wrong address
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome phone so far but we told rep we needed phone cases same day and it was important and he ordered us out of stock cases from the warehouse and mine was delivered to wrong address twice and I still don’t have it until the 27th :(
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your experience, we’re really glad you’re enjoying the phone so far, but we’re truly sorry to hear about the trouble with the case order. We understand how frustrating that must be, especially when you clearly expressed the urgency. We’ll make sure your feedback is shared with the right team to help prevent this in the future. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en -Carlos
Poor quality and even worse customer service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst phone, and worst customer service I have ever experienced. In less than 6 months, the hinge of the phone snapped and damaged the screen when I opened it as it is intended to be used. Clearly a manufacturing defect. When I called Motorola for repair, they asked for pictures, which I sent. The phone does not have a scratch on it at all, but they told me that it was physical damage and that it would cost me around $500 to repair it. When I asked to talk to someone else to elevate the issue, I was not transferred to the tech service who supposedly have made that decision. I was transferred to a completely rude customer assistant, that ignored anything that I was saying when I asked to explain where the physical damage was. These people are pathetically trained to not accept responsibility for manufacturing defects and, instead, con you into paying them to fix their poor-quality product. This is the last time that I ever buy anything Motorola.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi VanessaRV, We’re sorry to hear about your experience. We understand how frustrating this must be. We’d like the opportunity to take a closer look and do what we can to help. Do you have a reference number that we can review? Please send us an email at [email protected], and we will be happy to help you. -Mitch
- Pros mentioned:Overall performance
Excellent flip phone
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its one of the best Android phone i owned in recent years.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for your fantastic feedback, MunnaPrawin. We're thrilled to hear that this is one of the best Android phones you've owned in recent years. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en. -Mitch
Unique phone, but avoid.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really awesoek phone and I loved using it. Super unique, but literally everyone on the Internet says it is a ticking time bomb. That at some point, the screen is going to stop working. Whether it's the front or the inside. And it pretty much becomes a paperweight at that point unless you wanna pay for it to be fixed. So. I would avoid the foldable technology. Don't let the uniqueness influence you.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We’re glad to hear you enjoyed using the phone and appreciate its unique design! We understand concerns about durability. As we stand behind our products, we would like the opportunity to investigate your feedback further. Write us an email to [email protected]. We'll be there to help. -Mitch
- Pros mentioned:Overall performance
Excellent phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent, very fast and easy to manage. I recommend it with great confidence!
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you so much for your kind words, EmigdioC. We’re thrilled to hear that you found the process fast and easy to manage. Your recommendation means a lot to us. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en. -Mitch
A flip phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.New kind of flip phone. Either you accept it or get use to the flip screen. It's not as bad as people said it is.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi SenC, Thank you for sharing your honest feedback! We're glad to hear you're adapting well to the new flip design and enjoying the experience. We’re excited to continue innovating and offering unique devices that fit different lifestyles. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en. -Mitch
Not yet transfer data
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.have not at this time had a chance to transfer data from Samsung phone to the Razor...
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi JamesBandMaryB, Thank you for sharing your feedback! When you’re ready to transfer your data from your Samsung phone to your Razr, you can use our step-by-step guide here: https://en-us.support.motorola.com/app/utils/guided_assistant/g_id/2683. It’s designed to make the process quick and easy. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en. -Mitch
Motorola winner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I appreciate the opportunity of having a best buy cc to buy this item and switch from iphone
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Futako, Thank you for choosing to switch to Motorola and for using your Best Buy credit card for your purchase! We're excited to have you on board and hope you enjoy your new phone. You can join our official community page if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en -Carlos
