Customer Ratings & Reviews
- Model:
- PB250006US
- SKU:
- 6584250
Rating by feature
- Display Quality
Rating 4.6 out of 5 stars
- Camera
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
Customers are saying
Customers enjoy the razr 2024's camera quality, battery life, and compact size. Many appreciate its ease of use and sleek design, finding the foldable feature particularly convenient. However, some users have expressed concerns about screen fragility and the pre-installed screen protector.
This summary was generated by AI based on customer reviews.
It's alright I guess
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung fold at home edition. It gets the job done but lacks adequate durability.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your feedback, Roderick. We appreciate you taking the time to let us know about your experience. Your comments about durability are noted, and we’re always working to improve our products to meet the needs of our customers better. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en. -Mitch
Defective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone wouldnt hold a charge so i returned it back for a refund.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi RustyShackleford, We’re sorry to hear that the phone did not meet your expectations and that you had to return it. We appreciate you letting us know, and we hope your next experience with a Motorola device is better. -Mitch
Poor Durability & Expensive Repairs – Not Worth It
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this phone during a Thanksgiving deal, and within 3 months, the screen broke. The build quality is disappointing, especially around the speaker area, which has cheap plastic. For the price, I expected better durability. I sent the phone to Motorola’s repair center, and they quoted $300 to fix it—way too much for a phone that didn’t last long. I’ve used Motorola phones before, but this flip model is a letdown in terms of quality and durability. Definitely not worth the money. Would not recommend if you’re looking for a long-lasting phone! go for Samsung or Apple,
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We’re sorry to hear about your experience with the durability and repair costs of your phone. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
Okay phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen sucks wouldn't recommend the phone. I'm going to return it and get a better phone.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We’re sorry to hear that the screen didn’t meet your expectations, and we understand your decision to return the device. That’s definitely not the experience we aim to deliver, and we appreciate you giving our product a try. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. -Carlos
Yeah don't recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return, software issues. 26 hours for software and security updates. Then Bluetooth won't connect right. Not fighting a new phone with issues that deep.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi ChrisH, We’re sorry to hear the phone did not meet your expectations and that you had to return it. We understand how frustrating extended software updates and connectivity problems can be. Your feedback is important, and we will share it with our teams to help improve future devices. Hope you can give us another chance in the future. If you have other questions or concerns, write us an email at supportforums@motorola.com. -Mitch
Beware: BestBuy charge $45 return fee on this item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had been interested in a flip phone for awhile so when this went on sale Black Friday, I jumped on it. However it was cumbersome to try and open--almost impossible one-handed in fact. Also the vegan leather started scratching just from riding in my pocket within just a week. So I decided to return it. Come to find out, Best Buy classifies this item as an "activated device" meaning they charge a $45 return fee! Sneaky and deceitful since they were advertising returns accepted thru January 15th during the holiday sales. I would have bought it from Amazon had I known this in advance bc they have free returns. It was the same price on both sites.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi WalterG, Thank you for sharing your feedback and we're sorry to hear about your experience with the phone and the unexpected return fee. We recommend reaching out directly to Best Buy’s customer service team for clarification regarding their return fees and policies. They will be in the best position to assist you with resolving the situation, as they manage the terms of your purchase. -Mitch
Only buy if you don't use Bluetooth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the phone until I tried using Bluetooth. It can take minutes to connect my ear buds. Doesn't auto connect to my cars Bluetooth like every other phone I had does. Don't know if I got a defective phone but will need to see if I can exchange or replace it. Also the transitioning from YouTube or Spotify on the main screen to the cover screen causes odd app interactions
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi JavierN, I’m sorry to hear you’re experiencing these Bluetooth and app problem with your phone. That’s definitely not the experience we want for you. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. -Carlos
Good phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Liked the phone but the speaker was a bit muffled.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi TaraB, We're glad to hear you liked the phone overall. We're sorry to hear that the speaker wasn’t up to your expectations. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
Connectivity
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work real good, Bluetooth doesn't work when I go running
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Erik, We're sorry to hear you’re having trouble with connectivity and Bluetooth while running. To help narrow down the cause, could you let us know if this happens in specific locations or consistently everywhere? In the meantime, try restarting both your phone and your Bluetooth device, then re-pairing them in your phone’s settings. Make sure your phone’s software is up to date, and check for potential interference from other electronic devices or crowded Wi-Fi areas. If the problem continues, write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
Razr 2024
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the greatest phone. Lags bad, super slow, just ordinary features, scrolling is not smooth at all, maybe if it was back in 2000 I would rate this phone 3 or 4 stars.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Ashley, We're sorry to hear that your experience hasn't been what you expected. Performance problems like lag and slow scrolling aren’t what we want for our users. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it got it for my partner he is very happy with it
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi PhillipH, Thank you for your feedback! We’re glad to hear your partner is enjoying the phone. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en. -Mitch
Worst store ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend anyone to buy a phone from this store It took me two days in a corporate phone store to straighten out what the did.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi MarkC, We’re sorry to hear about your experience at the store. For concerns related to purchase or in-store service, we recommend contacting Best Buy so they can review and assist with your situation. -Mitch
Bad phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really bad quality phone, do not get it for real..
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi EliomarA, I’m really sorry to hear the Razr 2024 hasn’t met your expectations, that’s definitely not the experience we want for you. If you’d be open to sharing more details, please reach out to us at supportforums@motorola.com so we can look into it and help. - Mike
Worst phone, don’t buy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst phone I have ever used. I just returned and took IPhone 16 pro in Apple Store. Actually I wanted to replace this phone with IPhone in Best Buy but, Best Buy didn’t have unlocked version of iPhone 16 pro. So took in Apple Store.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi VutukuruN, We're sorry to hear that you are not happy with your purchase and that you had to return the phone. We hope that despite this experience, you might consider giving us another chance. Should you have any further inquiries or need assistance with anything else, please don't hesitate to contact us. -Mitch
Moto flip
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was in the store for 20 minutes, I had to stop 3 people to finally get someone to help me. You really need to check the managers ability to run the store
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi RoyW, Thank you for bringing this to our attention. We're very sorry to hear about the delay and difficulty you experienced while trying to get assistance in our store. That’s certainly not the level of service we aim to provide. We recommend reaching out to BestBuy support for further assistance on this. -Carlos
- Pros mentioned:Portability
Great alternative to the Samsung Flip
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Handles like a dream. Nice price, coupled with innovative gestures and features. It also feels spectacular compared to a regular phone in some instances, and unless you rely on a specific set of specs for the camera, would definitely recommend the Motorola Razr
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .We are pleased to have you as a part of the Motorola family, Chey. We're thrilled to hear that the Moto Razr is exceeding your expectations in terms of handling, pricing, and innovative features. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en. -Mitch
- Pros mentioned:Camera quality
Hello Moto-flip
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome foldable phone so many neat tricks, build quality is awesome. Guys it is so much more pocket carry friendly but yea coming from the Pixel 7a it feels like a true next-gen step up!
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi 1stplayerz, We're thrilled to hear you're enjoying your foldable phone. Thank you for sharing your experience. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en. -Mitch
10/10
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this so much had great discount even for new item.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi MePH, We’re glad to hear you’re enjoying your new device and that you were able to take advantage of a great discount. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en. -Mitch
Excellent Foldable Phone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phone has been enjoyable. Love that it folds up and fit I my pocket when not in use.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi KRCook, We're thrilled to hear you're enjoying the foldable design and the convenience of fitting it in your pocket. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en. -Mitch
- Pros mentioned:Battery life
New Razor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love everything about this phone! Great battery life and fast charge! Amazing features overall!
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you so much for your fantastic feedback, Cjanae27. We're thrilled to hear you're loving your phone, especially the battery life and fast charge. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en. -Mitch