Customer Ratings & Reviews
- Model:
- PB250006US
- SKU:
- 6584250
Rating by feature
- Display Quality
Rating 4.6 out of 5 stars
- Camera
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
Customers are saying
Customers are pleased with the razr 2024 256GB (Unlocked)'s overall performance and camera quality. Many users appreciate its portability, good battery life, and compact size. The design and processor speed have also garnered positive feedback, with some highlighting the usefulness of the external display.
This summary was generated by AI based on customer reviews.
George Isley
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still get used to it we'll see how it goes it's not bad
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your thoughts, Geoisley. We understand it can take a little time to get used to a new device. We’re confident you’ll start enjoying it even more as you explore its features. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en. -Mitch
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved the phone once I first got it a short while later the screen messed up with colors had to send it to be repaired. Now the middle of the screen looks weird and the phone does not go well with some of the apps. I will go to another phone brand.
No, I would not recommend this to a friendBreaks easy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this phone for 2 months and I already have to bring it in for repair a big green line runs right through it
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi MrsWhu, We’re sorry to hear about the display problem you’re experiencing, and we understand how frustrating this must be after only a short time of use. Considering your situation, it would be ideal to have the phone service for repair. You can find your repair options on our site here: https://en-us.support.motorola.com/app/repair-faqs/category/how-submit-repair. -Mitch
Breaks aftee lightest fall even in case
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After falling when taking it out of my pocket on to its back the the screen facing up with a case the screen seperated and had become unreaponsive to touch and flickering black ans green with a huge black bubble in center
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi EvanC, Thank you for your feedback! We’re sorry to hear about the damage to your phone after the drop. It sounds like the screen has been affected, and we understand how frustrating that can be. As we stand behind our products, we would like to investigate your feedback further. Please share your details at [email protected] and kindly refer to this link as a reference. We'll be there to assist. -Carlos
Not user friendly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not user friendly was difficult to open phone when getting a call. Could not navigate the apps as to how to use the phone.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Danny, We’re sorry to hear that your experience with the phone has been frustrating. It sounds like the design and interface made answering calls and navigating apps challenging. As we stand behind our products, we would like to investigate your feedback further. Please share your details at [email protected] and kindly refer to this link as a reference. We'll be there to assist. -Carlos
It's alright I guess
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung fold at home edition. It gets the job done but lacks adequate durability.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your feedback, Roderick. We appreciate you taking the time to let us know about your experience. Your comments about durability are noted, and we’re always working to improve our products to meet the needs of our customers better. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en. -Mitch
Poor Durability & Expensive Repairs – Not Worth It
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this phone during a Thanksgiving deal, and within 3 months, the screen broke. The build quality is disappointing, especially around the speaker area, which has cheap plastic. For the price, I expected better durability. I sent the phone to Motorola’s repair center, and they quoted $300 to fix it—way too much for a phone that didn’t last long. I’ve used Motorola phones before, but this flip model is a letdown in terms of quality and durability. Definitely not worth the money. Would not recommend if you’re looking for a long-lasting phone! go for Samsung or Apple,
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We’re sorry to hear about your experience with the durability and repair costs of your phone. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please write us an email at [email protected]. We'll be there to help. -Mitch
Bad phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is not clear. I don’t like this phone.my loss money
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi ManL, We’re sorry to hear that your experience with the phone hasn’t met your expectations. We understand how frustrating unclear sound can be, and we appreciate you sharing your feedback. As we stand behind our products, we would like to investigate your feedback further. Please share your details at [email protected] and kindly refer to this link as a reference. We'll be there to assist. -Carlos
Defective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone wouldnt hold a charge so i returned it back for a refund.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi RustyShackleford, We’re sorry to hear that the phone did not meet your expectations and that you had to return it. We appreciate you letting us know, and we hope your next experience with a Motorola device is better. -Mitch
Okay phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen sucks wouldn't recommend the phone. I'm going to return it and get a better phone.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We’re sorry to hear that the screen didn’t meet your expectations, and we understand your decision to return the device. That’s definitely not the experience we aim to deliver, and we appreciate you giving our product a try. As we stand behind our products, we would like to investigate your feedback further. Please share your details at [email protected] and kindly refer to this link as a reference. We'll be there to assist. -Carlos
Beware: BestBuy charge $45 return fee on this item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had been interested in a flip phone for awhile so when this went on sale Black Friday, I jumped on it. However it was cumbersome to try and open--almost impossible one-handed in fact. Also the vegan leather started scratching just from riding in my pocket within just a week. So I decided to return it. Come to find out, Best Buy classifies this item as an "activated device" meaning they charge a $45 return fee! Sneaky and deceitful since they were advertising returns accepted thru January 15th during the holiday sales. I would have bought it from Amazon had I known this in advance bc they have free returns. It was the same price on both sites.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi WalterG, Thank you for sharing your feedback and we're sorry to hear about your experience with the phone and the unexpected return fee. We recommend reaching out directly to Best Buy’s customer service team for clarification regarding their return fees and policies. They will be in the best position to assist you with resolving the situation, as they manage the terms of your purchase. -Mitch
Yeah don't recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return, software issues. 26 hours for software and security updates. Then Bluetooth won't connect right. Not fighting a new phone with issues that deep.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi ChrisH, We’re sorry to hear the phone did not meet your expectations and that you had to return it. We understand how frustrating extended software updates and connectivity problems can be. Your feedback is important, and we will share it with our teams to help improve future devices. Hope you can give us another chance in the future. If you have other questions or concerns, write us an email at [email protected]. -Mitch
bad experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i got it broke. i tried to return it they refused so basically i lost 400 for no reason
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi YousefI, We're sorry to hear about your experience and the trouble you’ve faced with your device. To assist you better, could you please share exactly what happened with the phone and the reason the return was refused? Having these details will help us understand the situation and guide you on the best way to resolve it. Please write us an email at [email protected]. We'll be there to assist you. -Mitch
Good phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Liked the phone but the speaker was a bit muffled.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi TaraB, We're glad to hear you liked the phone overall. We're sorry to hear that the speaker wasn’t up to your expectations. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at [email protected]. We'll be there to help. -Mitch
Only buy if you don't use Bluetooth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the phone until I tried using Bluetooth. It can take minutes to connect my ear buds. Doesn't auto connect to my cars Bluetooth like every other phone I had does. Don't know if I got a defective phone but will need to see if I can exchange or replace it. Also the transitioning from YouTube or Spotify on the main screen to the cover screen causes odd app interactions
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi JavierN, I’m sorry to hear you’re experiencing these Bluetooth and app problem with your phone. That’s definitely not the experience we want for you. As we stand behind our products, we would like to investigate your feedback further. Please share your details at [email protected] and kindly refer to this link as a reference. We'll be there to assist. -Carlos
Razr 2024
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the greatest phone. Lags bad, super slow, just ordinary features, scrolling is not smooth at all, maybe if it was back in 2000 I would rate this phone 3 or 4 stars.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Ashley, We're sorry to hear that your experience hasn't been what you expected. Performance problems like lag and slow scrolling aren’t what we want for our users. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at [email protected]. We'll be there to help. -Mitch
Connectivity
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work real good, Bluetooth doesn't work when I go running
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Erik, We're sorry to hear you’re having trouble with connectivity and Bluetooth while running. To help narrow down the cause, could you let us know if this happens in specific locations or consistently everywhere? In the meantime, try restarting both your phone and your Bluetooth device, then re-pairing them in your phone’s settings. Make sure your phone’s software is up to date, and check for potential interference from other electronic devices or crowded Wi-Fi areas. If the problem continues, write us an email at [email protected]. We'll be there to help. -Mitch
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it got it for my partner he is very happy with it
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi PhillipH, Thank you for your feedback! We’re glad to hear your partner is enjoying the phone. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en. -Mitch
Worst store ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend anyone to buy a phone from this store It took me two days in a corporate phone store to straighten out what the did.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi MarkC, We’re sorry to hear about your experience at the store. For concerns related to purchase or in-store service, we recommend contacting Best Buy so they can review and assist with your situation. -Mitch
Worst phone, don’t buy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst phone I have ever used. I just returned and took IPhone 16 pro in Apple Store. Actually I wanted to replace this phone with IPhone in Best Buy but, Best Buy didn’t have unlocked version of iPhone 16 pro. So took in Apple Store.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi VutukuruN, We're sorry to hear that you are not happy with your purchase and that you had to return the phone. We hope that despite this experience, you might consider giving us another chance. Should you have any further inquiries or need assistance with anything else, please don't hesitate to contact us. -Mitch
