Customer Ratings & Reviews
- Model:
- PB250006US
- SKU:
- 6584250
Rating by feature
- Display Quality
Rating 4.6 out of 5 stars
- Camera
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
to a friend
Customers are saying
Customers are pleased with the razr 2024 256GB (Unlocked)'s overall performance and camera quality. Many users appreciate its portability, good battery life, and compact size. The design and processor speed have also garnered positive feedback, with some highlighting the usefulness of the external display.
This summary was generated by AI based on customer reviews.
Great Phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift and she can't put it down love it.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi OttoB, Thank you for sharing your feedback! We’re so happy to hear that the phone was such a hit as a gift and that she loves it. It’s always great to know our devices bring joy to our customers. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en. -Mitch
razr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The customer service was attentative and friendly.
I would recommend this to a friendDo not buy!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 2 months. Customer service from best buy and Motorola is horrible.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Dina, We're sorry to hear about your experience, and thank you for bringing this to our attention. We’d like to understand what happened and help. Please share more details about the problem with your phone by sending us an email at supportforums@motorola.com, and our team will assist you further. -Mitch
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved the phone once I first got it a short while later the screen messed up with colors had to send it to be repaired. Now the middle of the screen looks weird and the phone does not go well with some of the apps. I will go to another phone brand.
No, I would not recommend this to a friendPhone that work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it great phone I have had a Motorola since 2017 and I love it
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi GwendolynH, Thank you for your feedback and for being a loyal Motorola user since 2017. We’re thrilled to hear you love your phone and continue to enjoy the Motorola experience. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en. -Mitch
Do not recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 2023 razor worked much better. This phone shuts off ra randomly, closes out of apps randomly, and is particularly slow. I've had it for 3 weeks and would return if possible.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Amelia, Thank you for sharing your feedback, and we’re sorry to hear that the phone has been shutting off, closing apps, and running slower than expected. To help improve performance, we recommend restarting the phone, checking for software updates under Settings > System > Software update, and ensuring there is enough free storage space, as limited storage can affect speed and stability. You may also try testing the phone in Safe Mode to see if a third-party app could be causing the random shutdowns or app closures. If the behavior continues, please send us an email at supportforums@motorola.com with more details about when the shutdowns and slow performance occur, and our team will be happy to assist you further and explore available options. -Mitch
It's alright I guess
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung fold at home edition. It gets the job done but lacks adequate durability.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your feedback, Roderick. We appreciate you taking the time to let us know about your experience. Your comments about durability are noted, and we’re always working to improve our products to meet the needs of our customers better. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en. -Mitch
Poor Durability & Expensive Repairs – Not Worth It
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this phone during a Thanksgiving deal, and within 3 months, the screen broke. The build quality is disappointing, especially around the speaker area, which has cheap plastic. For the price, I expected better durability. I sent the phone to Motorola’s repair center, and they quoted $300 to fix it—way too much for a phone that didn’t last long. I’ve used Motorola phones before, but this flip model is a letdown in terms of quality and durability. Definitely not worth the money. Would not recommend if you’re looking for a long-lasting phone! go for Samsung or Apple,
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We’re sorry to hear about your experience with the durability and repair costs of your phone. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
Weak screen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.damaged the screen 1 week after buying it with my keys in my pocket, weak inner screen,
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Carson, We’re really sorry to hear about the screen damage so soon after purchase—that’s definitely disappointing. We understand how frustrating that can be. While the screens are designed to be durable, things like keys in a pocket can sometimes cause unintentional damage. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. -Carlos
Breaks easy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this phone for 2 months and I already have to bring it in for repair a big green line runs right through it
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi MrsWhu, We’re sorry to hear about the display problem you’re experiencing, and we understand how frustrating this must be after only a short time of use. Considering your situation, it would be ideal to have the phone service for repair. You can find your repair options on our site here: https://en-us.support.motorola.com/app/repair-faqs/category/how-submit-repair. -Mitch
Not user friendly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not user friendly was difficult to open phone when getting a call. Could not navigate the apps as to how to use the phone.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Danny, We’re sorry to hear that your experience with the phone has been frustrating. It sounds like the design and interface made answering calls and navigating apps challenging. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. -Carlos
Breaks aftee lightest fall even in case
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After falling when taking it out of my pocket on to its back the the screen facing up with a case the screen seperated and had become unreaponsive to touch and flickering black ans green with a huge black bubble in center
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi EvanC, Thank you for your feedback! We’re sorry to hear about the damage to your phone after the drop. It sounds like the screen has been affected, and we understand how frustrating that can be. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. -Carlos
Okay phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen sucks wouldn't recommend the phone. I'm going to return it and get a better phone.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We’re sorry to hear that the screen didn’t meet your expectations, and we understand your decision to return the device. That’s definitely not the experience we aim to deliver, and we appreciate you giving our product a try. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. -Carlos
Not durable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this product for less than 3 months and in 1 drop it completely broke.
No, I would not recommend this to a friendBeware: BestBuy charge $45 return fee on this item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had been interested in a flip phone for awhile so when this went on sale Black Friday, I jumped on it. However it was cumbersome to try and open--almost impossible one-handed in fact. Also the vegan leather started scratching just from riding in my pocket within just a week. So I decided to return it. Come to find out, Best Buy classifies this item as an "activated device" meaning they charge a $45 return fee! Sneaky and deceitful since they were advertising returns accepted thru January 15th during the holiday sales. I would have bought it from Amazon had I known this in advance bc they have free returns. It was the same price on both sites.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi WalterG, Thank you for sharing your feedback and we're sorry to hear about your experience with the phone and the unexpected return fee. We recommend reaching out directly to Best Buy’s customer service team for clarification regarding their return fees and policies. They will be in the best position to assist you with resolving the situation, as they manage the terms of your purchase. -Mitch
Bad phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is not clear. I don’t like this phone.my loss money
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi ManL, We’re sorry to hear that your experience with the phone hasn’t met your expectations. We understand how frustrating unclear sound can be, and we appreciate you sharing your feedback. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. -Carlos
Defective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone wouldnt hold a charge so i returned it back for a refund.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi RustyShackleford, We’re sorry to hear that the phone did not meet your expectations and that you had to return it. We appreciate you letting us know, and we hope your next experience with a Motorola device is better. -Mitch
Good phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Liked the phone but the speaker was a bit muffled.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi TaraB, We're glad to hear you liked the phone overall. We're sorry to hear that the speaker wasn’t up to your expectations. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
Yeah don't recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return, software issues. 26 hours for software and security updates. Then Bluetooth won't connect right. Not fighting a new phone with issues that deep.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi ChrisH, We’re sorry to hear the phone did not meet your expectations and that you had to return it. We understand how frustrating extended software updates and connectivity problems can be. Your feedback is important, and we will share it with our teams to help improve future devices. Hope you can give us another chance in the future. If you have other questions or concerns, write us an email at supportforums@motorola.com. -Mitch
Only buy if you don't use Bluetooth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the phone until I tried using Bluetooth. It can take minutes to connect my ear buds. Doesn't auto connect to my cars Bluetooth like every other phone I had does. Don't know if I got a defective phone but will need to see if I can exchange or replace it. Also the transitioning from YouTube or Spotify on the main screen to the cover screen causes odd app interactions
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi JavierN, I’m sorry to hear you’re experiencing these Bluetooth and app problem with your phone. That’s definitely not the experience we want for you. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. -Carlos