Customer Ratings & Reviews
- Model:
- PB250015US
- SKU:
- 6602151
Rating by feature
- Display Quality
Rating 4.6 out of 5 stars
- Camera
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
Customers are saying
Customers are pleased with the razr 2024 256GB (Unlocked)'s overall performance and camera quality. Many users appreciate its portability, good battery life, and compact size. The design and processor speed have also garnered positive feedback, with some highlighting the usefulness of the external display.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Motorola
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bright, ultra-smooth displays — especially the outer screen for one-handed use
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi MalinaP, Thank you for the great feedback! We're happy to hear you're enjoying the bright, ultra-smooth displays, especially the convenience of the outer screen for one-handed use. We’re glad it’s making your experience more enjoyable. You can join our official community page if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en -Carlos
- Pros mentioned:Overall performance
Easy Migration to a New Phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Migration from my old phone was seamless. Performance is snappy and ready, opened or closed. After a week with it, I am very pleased with this purchase.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for your feedback! We're glad to hear that your migration was seamless and that you're enjoying the snappy performance. Hope you continue loving your new device! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en -Carlos
Great phone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this phone for my mom for Christmas She loves it she’s not a big tech person and usually doesn’t like change but she loves this phone and it’s big screen Overall great purchase for my mom
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for choosing Motorola for your mom's Christmas gift, Desmond. We're delighted to hear that she loves her new phone, especially the big screen. It's wonderful to know that the phone is user-friendly for her, making the transition smooth and enjoyable.
If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en. -Mitch
Disappointed with Phone Screen Damage within 10d
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone screen cracked within just 10 days of usage. I heard a small explosion/cracking sound when I closed the phone after texting, and lines appeared on the screen. Upon opening and closing the phone again, half of the screen turned black. I initially contacted Best Buy regarding the cracking sound and was advised to bring the phone in for a return since it was within the 15-day return window. However, they later determined that the screen was damaged and refused to accept the return, directing me to contact the manufacturer instead. Unfortunately, Motorola's standard warranty does not cover screen damage under any circumstances. I had really loved this phone and handled it with utmost care while waiting for the phone case to arrive. I did not drop the phone or subject it to any impact that could have caused the damage. There are no other physical damages to the phone besides the screen, leaving me puzzled about how this occurred. This has been an incredibly disappointing experience, resulting in a significant financial loss for a phone I used for less than 10 days. Although I have purchased numerous products from Best Buy before, this incident has compelled me to write my first review. I feel extremely let down by both Motorola and Best Buy. Future buyers should be aware that purchasing this product comes with inherent risks.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We are sorry to hear about your experience, Sakiso. This situation sounds frustrating, especially given the care you took with your phone and the short time you were able to use it. While we do not cover physical damage, you may consider getting it repaired for a fee. You can find your repair options on this link: https://en-us.support.motorola.com/app/repair-faqs/category/how-submit-repair. If you have questions write us an email at supportforums@motorola.com. -Mitch
Great phone
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great phone for the price. Couldn’t get everything from my old Note 10 to work with this one. Not compatible.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi CatalinaV, Thank you for your feedback! We’re glad to hear you find the phone a great value. We understand how frustrating it can be when some data or features from your old Note 10 aren’t fully compatible. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en -Carlos
Seems solid
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far everything is great! I can only hope the screen holds up well.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi HermanJ, Thank you for your feedback! We’re so glad to hear that everything is going great so far. We completely understand your concern about the screen, and we recommend using a screen protector or case for added durability and protection. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en -Carlos
Love this phone!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this phone. I have only had it a few days but it is wonderful. I like that I can fold it and put it in my pocket and it won't fall out when sitting. I like that the outer screen is useful without having to open the phone. My biggest issue to date is it is I have not been able to open it quickly on a consistent basis. No issues with the hinge or screens. And the recent price reduction is gravy. Highly recommended. My favorite phone ever so far. (BTW: I have little interest in the camera and have no opinion on it for most people's use. I will give it 4 stars so it does not register as 1.)
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your feedback, LarryG. We're so glad to hear that you loved the phone and all the functionalities. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en -Carlos
- Pros mentioned:Camera quality
Better than i expected
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen is bright clear and very responsive can't see the crease from the fold, i had the Samsung and i have to say but it's better all around
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for your fantastic feedback, Jayhex0440. We're thrilled to hear that the screen is exceeding your expectations and that the phone is performing better than your previous phone. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en. -Mitch
Screen Protector Issues and Moto Insanity
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.30 days in, screen protector peeling, BBY won't take it back, and sent me to Moto. Moto has an absolutely bonkers process. And the pre installed screen protector peeling is a known and common issue according to Moto. Only get it if you are cool sending your phone off for a week, 3-5 times per year, and spending $79 for each fix after the first one. Or you can go to a specific repair shop - the one I was sent to was 1.5 hours away, and good thing I didn't take it there because I called in advance and they didn't even have the protector in stock (despite Moto telling me I could go right in and have it fixed same day there.) This item clearly was not ready for market. Third party repairers won't touch it because Moto requires a proprietary tool to remove the stock protector. It will get screwed up, and Moto doesn't respect your right to repair. Phone was never dropped and was in a protective case from day 2. Will never buy another Motorola after owning several in the past. Go look at other forums and see how often this issue comes up.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi MichelleF, We appreciate you taking the time to share your experience, and we’re very sorry to hear about the frustration you’ve faced with the pre-installed screen protector and the support process. We'd like to see what we can do here to help. Do you have a reference number that we can review? Please send us the details by sending an email to supportforums@motorola.com. We'll be there to assist you. -Mitch
- Pros mentioned:Overall performance
RAZOR & BEST BUY
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was initially hesitant about buying a flip phone, but the excellent service and speedy delivery changed my mind completely. Now that it has arrived, I absolutely love it!
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your experience, AndyJ. We’re so glad to hear that the excellent service and speedy delivery helped make your decision, and even more excited that you’re loving your new flip phone. It’s always great to hear when our customers are thrilled with their choice. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en. -Mitch
Great value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone is much faster then my old phones. Only thing, does not have a micro SD slot. Amazing phone otherwise
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for your valuable feedback, EricH. We’re glad to hear you’re enjoying the speed and overall performance of your new phone. We also appreciate your input regarding the microSD slot. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en. -Mitch
- Pros mentioned:Camera quality
My new phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new phone it's amazing I love the outside screen and the picture quality.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for your kind words! We're so happy to hear you're loving your new phone, especially the outside screen and picture quality. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en -Carlos
razr 2024
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my service said phone has e-sim network lock, last one used regular sim port worked
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi MichaelS, We understand your frustration with this situation. Some Motorola devices, including newer models, come with eSIM-only configurations or eSIM network locks, which can prevent activation on certain carriers if the device isn’t unlocked for that network. We recommend reaching out to BestBuy support to further assist you with either returning or refund. -Carlos
Cool phone but it could be better.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this phone for two months. At first, I loved it. I wanted one since they came out. The issues I've experienced with it are more inconvenience than anything else, but I dont think they should be present two months into ownership and use. The earpiece buzzes during calls, the cameras rattle a bit when the phone is shaken (flashlight feature), and the screen protector that is preinstalled and mandatory for warranty has started to separate from the screen.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Chevyguy1191, Thank you for sharing your experience with us, and we're sorry to hear about the problems you've been facing. We understand how frustrating it can be to experience these kinds of problems after a couple of months of use. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
- Pros mentioned:Overall performance
Great Phone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife and I got 1 each. She loves it and so do I.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you so much for sharing your experience, JimmieO34. We're thrilled to hear that both you and your wife are loving your new phones. It means a lot to us to know that you're enjoying the phone. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en. -Mitch
Motorola razr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved him. It was a gift for my husband. He grabbed what he expected.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing, ShayliG. We’re glad to hear your husband loved the gift and that it met his expectations. If you're interested, you may want to check our official Motorola community page for Moto owners here: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en. -Mitch
- Pros mentioned:Camera quality
Razr 2024
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loving it so far except the glitch on customizing the lock screen. I love the camera!
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi MaydelineA, We're so glad to hear you're loving your phone and the camera. We're sorry to hear about the lock screen customization glitch. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
- Pros mentioned:Portability
Razor
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good funtion and good price. and is a good zide to carry have confort spaces.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your thoughts, Ramon. We're happy to hear you're enjoying the functionality, value, and comfortable size of your device. It's great to know it's been a good fit for your needs. If you're interested, you may want to check our official Motorola community page for Moto owners here: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en. -Mitch
- Pros mentioned:Overall performance
Great phone and amazing features
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great phone and amazing features including back screen, AI based editing, amazing pictures and flawless functionality
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for your feedback! We're thrilled to hear that you're enjoying your phone’s features, including the back screen, AI-based editing, and camera quality. If you ever need assistance or have any questions, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en -Carlos
Great Phone
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a great phone and it's battery charges so lightening fast. I love the external display as I use it quite often. I also love the folding feature of the phone as it makes it more comfortable on my pocket. The phone isn't heavy and you will definitely need a case. I purchased one from Amazon as Best Buy didn't have a huge selection of cases. I think it's pretty cool that you can up the RAM with smart RAM feature. It's been my favorite phone is recent years. The display on exterior and interior is really responsive. I also purchased the Geek Squad protection
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you so much for your fantastic feedback, Tech214. We're thrilled to hear that you're enjoying the lightning-fast charging, the external display, and the foldable design of your new Motorola phone. It’s great to know that the Smart RAM feature has been a favorite addition for you as well. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en. -Mitch