Customer Ratings & Reviews

Hi WalterG, Thank you for sharing your feedback and we're sorry to hear about your experience with the phone and the unexpected return fee. We recommend reaching out directly to Best Buy’s customer service team for clarification regarding their return fees and policies. They will be in the best position to assist you with resolving the situation, as they manage the terms of your purchase. -Mitch

Hi ChrisH, We’re sorry to hear the phone did not meet your expectations and that you had to return it. We understand how frustrating extended software updates and connectivity problems can be. Your feedback is important, and we will share it with our teams to help improve future devices. Hope you can give us another chance in the future. If you have other questions or concerns, write us an email at supportforums@motorola.com. -Mitch

Hi YousefI, We're sorry to hear about your experience and the trouble you’ve faced with your device. To assist you better, could you please share exactly what happened with the phone and the reason the return was refused? Having these details will help us understand the situation and guide you on the best way to resolve it. Please write us an email at supportforums@motorola.com. We'll be there to assist you. -Mitch

Hi TaraB, We're glad to hear you liked the phone overall. We're sorry to hear that the speaker wasn’t up to your expectations. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch

Hi JavierN, I’m sorry to hear you’re experiencing these Bluetooth and app problem with your phone. That’s definitely not the experience we want for you. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. -Carlos

Hi Ashley, We're sorry to hear that your experience hasn't been what you expected. Performance problems like lag and slow scrolling aren’t what we want for our users. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch

Hi Erik, We're sorry to hear you’re having trouble with connectivity and Bluetooth while running. To help narrow down the cause, could you let us know if this happens in specific locations or consistently everywhere? In the meantime, try restarting both your phone and your Bluetooth device, then re-pairing them in your phone’s settings. Make sure your phone’s software is up to date, and check for potential interference from other electronic devices or crowded Wi-Fi areas. If the problem continues, write us an email at supportforums@motorola.com. We'll be there to help. -Mitch

Hi PhillipH, Thank you for your feedback! We’re glad to hear your partner is enjoying the phone. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en. -Mitch

Hi MarkC, We’re sorry to hear about your experience at the store. For concerns related to purchase or in-store service, we recommend contacting Best Buy so they can review and assist with your situation. -Mitch

Hi VutukuruN, We're sorry to hear that you are not happy with your purchase and that you had to return the phone. We hope that despite this experience, you might consider giving us another chance. Should you have any further inquiries or need assistance with anything else, please don't hesitate to contact us. -Mitch

Hi EliomarA, I’m really sorry to hear the Razr 2024 hasn’t met your expectations, that’s definitely not the experience we want for you. If you’d be open to sharing more details, please reach out to us at supportforums@motorola.com so we can look into it and help. - Mike

Hi RoyW, Thank you for bringing this to our attention. We're very sorry to hear about the delay and difficulty you experienced while trying to get assistance in our store. That’s certainly not the level of service we aim to provide. We recommend reaching out to BestBuy support for further assistance on this. -Carlos

We are pleased to have you as a part of the Motorola family, Chey. We're thrilled to hear that the Moto Razr is exceeding your expectations in terms of handling, pricing, and innovative features. If you're interested, you may want to check our official Motorola community page of Moto owners here:  https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en. -Mitch

Hi 1stplayerz, We're thrilled to hear you're enjoying your foldable phone. Thank you for sharing your experience. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en. -Mitch

Hi MePH, We’re glad to hear you’re enjoying your new device and that you were able to take advantage of a great discount. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en. -Mitch

Thank you so much for your fantastic feedback, Cjanae27. We're thrilled to hear you're loving your phone, especially the battery life and fast charge. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en. -Mitch

Hi KRCook, We're thrilled to hear you're enjoying the foldable design and the convenience of fitting it in your pocket. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en. -Mitch