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Customer Ratings & Reviews

Your price for this item is $999.99
The comparable value price is $1,299.99

Customer reviews

Rating 4.6 out of 5 stars with 70 reviews

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Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers frequently mention the razr ultra 2025 512GB (Unlocked)'s camera quality, overall performance, and portability as positive aspects. Many appreciate the battery life and charging speed, while some also enjoy the phone's design. There were no negative aspects of the product mentioned in the provided data.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 73 reviews
  • Rated 3 out of 5 stars

    Fun phone, but build quality issues hold it back.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Moto Razr Ultra is a fine phone. Not amazing, not bad. Just fine. The first unit I bought head a whole bunch of dead pixels near the left side of the hinge, not exactly instilling confidence in the product on the whole. Moto thankfully only lightly skins Android, and we have a mostly stock experience here. The apps leave a little to be desired in some cases. Moto AI is awful right now, a hodge-podge of several different AI platforms that is designed to give you the best of each, but winds up a cluttered mess. You're best to just ignore the (non-remappable) AI button and use a single AI like Gemini. The outside screen is fun, and i like that Moto made some thoughtful additions like the little minigames and the fact that you can basically use any app. Some fun folding/outside screen possibilities that will likely end up going nowhere due to lack of dev support. Unfortunately once the novelty wears off we're left with a phone that for all intents and purposes is just okay. That and the display on the inside, like all other folding displays, is more fragile than thin sugar glass. So you will likely be constantly worried about touching it too much (especially if someone else grabs it, like a friend who wants to play around with it). Avoid this phone at all costs if you have longer fingernails too. You're essentially guaranteed to scratch the [out of the box screen-protected-] display. The positives just manage to outweigh the negatives, and if you're up for living on the bleeding edge then you might enjoy this product. I returned it due to the high price and constant fear that i would scratch or mess up the internal display, and also because the dead pixels on the first unit didnt instill confidence in the overall build quality.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi AnthonyE, Thank you for taking the time to share your detailed experience. We appreciate your honest feedback and we're sorry to hear that the phone did not fully meet your expectations. We understand how concerns about build quality, especially with dead pixels and display fragility impact your confidence in the product. We’re glad to hear you enjoyed some aspects of the phone, such as the clean Android experience, the flexibility of the external display, and the unique form factor. At the same time, we recognize your concerns regarding the durability of the folding screen, Moto AI integration, and overall value. Your feedback is important to us, as it helps guide improvements in both our hardware and software. We're committed to learning from customer experiences like yours to continue refining our products. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en. -Mitch MotorolaMobility

  • Rated 4 out of 5 stars

    Easy to love flip phone.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fast processing, light and easy to handle once you get used to the flipping and closed phone front screen. Front screen gets blocked by cameras when browsing web or using apps, but you can flip it upside down.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for taking the time to share such detailed feedback, StephyVW. We’re glad to hear you’re enjoying the fast performance and lightweight design, and that it becomes easy to use once you’re familiar with the flip and front display. We also appreciate you pointing out how you’ve adapted to the front screen layout. If you're interested, please follow our official community page:  https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en. -Mitch MotorolaMobility

  • Rated 4 out of 5 stars

    Just about perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this phone as a birthday present for myself, and I've been loving it ever since! The battery life is so good for a flip phone that I haven't had to worry about charging it throughout the day, and the external screen makes using the phone a breeze when it's closed. Not to mention the nice, smooth, 165hz displays on both the inside and outside. The camera also takes incredibly good photos for the hardware it's packing, although the processing could use some work. But that's not something I've been worried about since I've started using it. My only complaint with it is the durability concerns, but that's to be expected with any flip or fold style phones. All in all, I highly recommend the Razr Ultra over any currently available flip style phones!

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi YukiF, Thank you for sharing your positive experience with the Razr Ultra. We're glad to hear that the battery life, external screen, and display quality are meeting your expectations. It's great to know you’re satisfied with the camera performance as well. We appreciate your understanding regarding durability concerns, which is an important consideration for foldable devices. Your recommendation means a lot. You can join our official community page if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en -Carlos MotorolaMobility

  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    The most satisfying flip out there right now

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent flip phone, rounded edges on the body make it so much better in the hand than the Galaxy Flip. Unsure if this phone will outlast my Z flip at this time. $1,300 is a lot for a phone that will likely break. Get the extended warranty.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    I love this phone!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything about this phone! It truly is a pleasure to carry and I get so many compliments on it.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Starlyne, thanks for sharing your excitement. The Razr Ultra 2025 in PANTONE Mountain Trail is a stunning choice - sleek, powerful, and full of personality. It’s awesome to hear that it’s not only a pleasure to carry but also turns heads wherever you go. Sounds like you’ve found a perfect match. If you ever want to swap tips, share photos, or connect with other Razr Ultra users, feel free to join the Motorola community https://forums.lenovo.com/t5/motorola-razr-ultra-2025/bd-p/motorola-razr-ultra-2025_en - Mike MotorolaMobility

  • Best Buy Employee

    Rated 5 out of 5 stars

    Worth the investment? Yes

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone! Interior and exterior screens work great! I'm able to do so much with the exterior screen. It's processing speed is really fast. The camera's, 50MP on all 3 cameras are all high quality! And the sound it makes when you close the phone? *Chef's kiss*

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Luis, Thank you for sharing such a detailed and enthusiastic review! We’re thrilled to hear that you’re enjoying both the interior and exterior screens, the fast processing speed, the high-quality 50MP cameras, and even the satisfying sound when closing your phone. It’s wonderful to know your device is enhancing your daily experience so much! You can join our official community page if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en -Carlos MotorolaMobility

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New phone, who dis?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from an iPhone 14 plus and my world has opened up. It's clear that iPhone is no longer the front runner on smart phones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Folding Phone Available

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super folding phone. Slim and light weight. Real treat are the two super bright and colorful screens! With 16 GB of memory its really fast too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Motorola Razr ultra 2025.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The design is perfect. I like the size when it is in my pocket. The camera works great. The connection to internet is pretty fast and good.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    This is the best flip phone.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best flip phone. I recommend Best Buy, they have the best quality and prices around And their technicians will get you though anything you need

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fave Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband loves this phone. Its compact ans.big atbthe same time. He especially loves the camera feature when the phone is folded shut ans the camcorder feature.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for sharing such a wonderful experience, RemeLew. We’re happy to hear your husband loves the phone and enjoys its compact yet spacious design. It’s great to know the folded camera features and camcorder mode have been favorites. We appreciate you choosing Motorola and taking the time to leave your feedback. If you're interested, please follow our official community page:  https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Love my new phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An Excellent phone, very compact when it's closed and larger than most phones when it's open. The battery life lasts me all day with heavy use and the cameras are pretty good as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the phone works very well fits in your pocket since it folds lots of memory and the color is great

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great product for its design.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks better in person. Beautiful color and materials the build quality has been satisfying. Features are as advertised.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    2nd review: strong recommendation

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd review in 2 weeks, since i bought it. I enjoy all features except one (so far i'm still exploring). I like to arrange my screen folders for ease of finding quickly when i open it up. I can't find a way to move the folders. I've read the help instructions but it doesn't work (press the folder and move it). But so far i strongly recommend

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for taking the time to share your feedback and for recommending your phone, RodS. We’re glad to hear you’re enjoying most of the features. Regarding moving folders on your home screen, sometimes it may take a long press on the folder until it “lifts,” then drag it to your preferred location. If this doesn’t work, you can try restarting the phone. If you still need assistance or should there be any further inquiries, please do not hesitate to email us at [email protected]. We'll be happy to assist you. -Mitch MotorolaMobility

  • Rated 4 out of 5 stars

    So far so good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone itself is cool, seems to have degraded reception sometimes and the screen will very easily mute during calls when you have the phone to your face. Luckily the speaker and Bluetooth settings help when the phone is closed on call. This phone struggles with phone case support. The gimmicky blackberry esque keyboard isn't worth the effort imo but it does have shortcuts to apps which is convenient if you like the larger phone profile. (I didn't)

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Trevor, Thank you for your detailed feedback. We’re sorry to hear about the reception issues and screen muting during calls, and we appreciate you sharing your workarounds using the speaker and Bluetooth options. We understand your concerns about phone case compatibility and the keyboard feature not meeting your expectations. Your input is valuable and will be shared with our product team to help improve future designs. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en -Carlos MotorolaMobility

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very well made and easy to use.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have enjoyed every minute of using my razr ultra; easy to used and do most things with it closed.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    A better option to other flip phones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung razor is a very good option to other flip phones. I find it very useful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Moto Razr Rocks!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great phone! Great features and performance. Faster than the Pixel, but the camera is not quite as good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Moto razr ultra

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone pretty thin only this is hard to find a case for it locally for me you can pretty much only find the cases online and you absolutely want a case for this

    I would recommend this to a friend
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