Customer Ratings & Reviews

Hi HeavyMetal, Thank you so much for your wonderful feedback! We’re thrilled to hear that our device meets your high standards with excellent quality, ease of use, and the impressive external display. Your recommendation means a lot to us, and we’re delighted the phone is exceeding your expectations. To be up to date with our devices, please follow our official community page:  https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en -Carlos

Hi Juan, Thank you for sharing your feedback. We're so glad to hear that your Motorola phone has performed well and that you've been happy with the photo quality. It's especially rewarding to know that you'd recommend it to others. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en -Carlos

Thank you for sharing your wonderful feedback, Jojo. We're delighted to hear you're enjoying your new Moto Razr, especially its size, design, long-lasting battery, fast charging, and camera performance. It's great to know your previous Motorola phone served you well, and we're excited that your new Razr is exceeding your expectations. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en. -Mitch

Hi Paul, Thank you so much for sharing your experience! We’re delighted to hear that you’re enjoying the impressive performance and incredible battery life of your phone. It’s wonderful to know it’s exceeding your expectations. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en. -Mitch

Hi BriannaV, Thank you for sharing your experience! We're thrilled to hear your husband loves his new Motorola phone and that it’s exceeding your expectations. It’s great to know the front screen features, battery life, and sound quality are all making a positive difference. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en. -Mitch

Hi AnnB, Thank you for sharing your feedback, and we’re glad to hear you’re enjoying the flip design and the convenience of answering calls from the closed position. We’re sorry to hear that others are having difficulty hearing you during calls. To help improve call clarity, please try the following steps: make sure the microphone area is not blocked by a case or debris, gently clean the mic openings, and test calls in different environments to rule out background noise or weak signal areas. It may also help to check for any available software updates under Settings > System > Software update, as updates can improve call performance.
If the concern continues, please send us an email at supportforums@motorola.com with details about when it happens, and our team will be happy to assist you further. -Mitch

Thank you for sharing your detailed feedback, MartaS. We're glad to hear you're enjoying the lightweight design, fast performance, and especially the unique flip and double screen features. The hand gesture camera control is a fun touch. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en. -Mitch

Hi user326552! We appreciate you selecting Motorola as your device provider. It’s wonderful to hear that your device arrived in excellent condition. We would love for you to become a part of our official community page at https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en. -Nate

Hi GilT, We're glad to hear you're enjoying the strong battery life and powerful performance. We also appreciate your note about the learning curve, and it's great advice for getting the most out of all the features. If you're interested, please follow our official community page:  https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en. -Mitch

Hi DorisV, Thank you for sharing your experience! We're glad to hear you enjoy the portability and find the outside screen more useful compared to your Galaxy Flip 6. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en -Carlos

HI IndiaB, Thank you for your feedback! We’re glad to hear you love the phone overall, and we’re sorry to hear the first one was damaged. You can join our official community page if you would like to know more about the exciting features of our devices:  https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en -Carlos

Hi Trevor, Thank you for your detailed feedback. We’re sorry to hear about the reception issues and screen muting during calls, and we appreciate you sharing your workarounds using the speaker and Bluetooth options. We understand your concerns about phone case compatibility and the keyboard feature not meeting your expectations. Your input is valuable and will be shared with our product team to help improve future designs. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en -Carlos

Hi JOSEPHO, Thank you for your feedback. We’re happy to hear that you’re enjoying the phone and that it has been performing well for you over the past few months. It’s great to know that the screen quality and battery life have met your expectations. We appreciate you taking the time to share your experience, and thank you for choosing Motorola. If you're interested, you may want to check our official Motorola community page for Moto owners here:  https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en. -Mitch

Hi Exhaloprez, We’re thrilled to hear that you’re enjoying the improvements in the screen, colors, and hinge. It’s great to know the upgrades are making a difference in your experience. If you're interested, you may want to check our official Motorola community page for Moto owners here: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en. -Mitch

Hi Daveaux, Thank you for taking the time to share your detailed feedback. We’re glad to hear you’re enjoying the design, features, and overall build quality of the phone, and appreciate your honest comments. Regarding charging, some models are supplied with a USB-C cable but not a wall adapter, and we recommend using a high-quality compatible charger to ensure safe and optimal charging performance. We’re sorry to hear about your earlier experience and appreciate you taking extra care when setting up your replacement device. It’s also helpful to hear your perspective on the camera, and we’re pleased the phone is still meeting your needs overall. If you ever need help, give us a holler or reach out to our official Moto Razr community page:  https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en. -Mitch

Hi Cameljockey1, We are sorry to hear that your experience with the software and hardware did not meet your expectations. It is certainly disappointing to encounter software problems and physical sounds like creaking only three days into owning a new device.

While we understand you have already returned the phone, hope you can give us another chance in the future. -Jess

Hi SamM, We’re glad to hear you’re enjoying the sleek, slim design and thoughtful details of your phone. We appreciate your support and hope you continue to have a great experience with your Motorola device. If you would like to join the official community page, kindly go to this link:  https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en. -Mitch

Thank you for sharing your experience, Chuck. We’re thrilled to hear that you’re enjoying the smooth display, fast gaming performance, and convenient fingerprint scanner. It’s great to know the external speakers impressed you as well. If you would like to join the official community page, kindly go to this link:  https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en. -Mitch

Hi SadiqK, Thank you for your great feedback! We're happy to hear that you're enjoying your Motorola flip phone and that you find it offers excellent value with plenty of storage space. We appreciate your support and hope you continue enjoying your device. Thank you for choosing Motorola! If you're interested, please follow our official community page:  https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en. -Mitch

Thank you so much for your fantastic feedback, Josh. We’re thrilled to hear that you’re enjoying the bright, brilliant screens and the fast, responsive performance of your phone. The wood back layer is a unique touch, and we’re glad it feels great in your hand. We understand that premium phones are an investment, so it’s awesome that the free case from Best Buy helps make it a little easier to enjoy. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en. -Mitch