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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 241 reviews

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Rating by feature

  • Battery Life

    Rating 4.2 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers value the high performance and attractive design of this 15.6" gaming laptop. They also appreciate its lightweight and portable nature, along with the customizable keyboard and impressive display. However, some users have noted concerns regarding heat generation, fan noise, and battery life. While the graphics card receives praise, the speakers have drawn some negative feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 241 reviews
  • Pros mentioned:
    Performance
    Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Great for gaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It gets hot every once in a while, but it still is very efficient for gaming.

    I would recommend this to a friend
  • Cons mentioned:
    Speakers

    Rated 3 out of 5 stars

    No sound.... at all and had to return...

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m an IT guy and I’m pretty good at working issues like this out. After researching this issue, I discovered that this has been an ongoing issue with this and other models. I tried everything available to me and finally came to the conclusion that speakers were either defective or never hooked up correctly. What really Bothers me even more about MSI is that they are supposed to be a great company and have a great product yet they didn’t test this out to make sure the sound worked? That means that quality isn’t a concern maybe? I wouldn’t think any “GAMING PC’s” would ever make it to the Store without quality checks. Somehow it’s happening though because of the multitude of sound issues people are having with this model. It’s extremely obvious when the same kind of model has the same kind of problems, it’s usually a defect in the model or the build. So I ordered another as a replacement because no stores in any city nearby has any left. So the store had to order me one, which leaves me with no PC for a couple weeks. That’s why I give 3 stars only. Had I not had this issue, probably 5.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am used to buying laptops and they being underpowered compared to desktops. However, this is the best laptop I have ever bought, especially for the black friday price. The 2060 graphics card in it blazes through renders, clocking a render time >8x faster than my desktop which has a 1080Ti. A fantastic laptop that doubles as a desktop on the go!

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Solid high-performance laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, light, and $500 off! Was a great deal. Do recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Ram

    Rated 5 out of 5 stars

    Vr ready

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes yes yes..good speed good amount of ram vr ready

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent build quality, amazing performance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a professional computer programmer and write AI software for computer vision, object detection, supervised training, etc. This computer can run for hours stressing the hardware. This computer is pretty impressive. I would definitely buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    great performance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great SPEED AND performance , Looks sharp. Good value

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 4 out of 5 stars

    Build quality is top notch

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a little leary of the slim gaming notebooks and was picking up my second Asus when this was recommended by an associate. Chassis quality is excellent. A little fan noise which I expected so it doesn't bother me too much. I have no complaints. Many have said they don't like the keyboard and that is actually one of my favorite parts. Low travel and easy to type. The backlighting options are a nice touch.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great gaming laptop.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Owned this MSI for a month and a half. No problems at all. I have several Apple products but wanted this one for PC gaming. I often use it on my lap. It's pretty quiet and my wife says it doesn't bother her watching TV. Very fast. Runs warm as others have said. Would recommend it highly.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Weight

    Rated 4 out of 5 stars

    great laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    super lightweight and great performance. only downside is the fans get loud

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Great for me - gets hot

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for me so far... It does get super hot super quick, but ultimately if you wanted something more should have gotten a desk top. Quality is good, no issues beyond the heat here & there. I feel I got very good value for the specs - bought on holiday deals.

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise, Heat

    Rated 4 out of 5 stars

    Buyable

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice but so noisy while gaming and get so hot but it is buyable

    I would recommend this to a friend
  • Pros mentioned:
    Ram

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great unit. If you want 10 key be careful this unit does not have that to reduce size and weight. It has lots of ram and the power unit is in a better spot than previous models. I also like that this units has a smaller screen bezel

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Laptop for CS Students

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the ASUS ROG Zephyrus M; however, during my first week back at school, the battery died after 2 hours without being plugged in... So I traded it back in and purchased this laptop. I am a CS student and currently do Machine Learning / AI research. I can now run my models on my laptop.. which is insane.. Also, I am getting about 6-8 hours of battery life when not using the GPU. As a student, this is the ultimate laptop, as it can literally do it all!

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    Very capable gaming machine in a slim profile

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to buy a slim machine with powerful specs and this fits the bill. Couldnt find any other brand laptop for the value this offers for the price. Can get hot during gaming but that is expected with this profile. For all other tasks, the fans stay cool. Only thing I would have wanted is charging via USB-C.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this thing so far

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had no problems with it and seems to be an amazing laptop so far

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great gaming macgine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good gaming machine at a great price. Use it for animation , game design and Art. Excellent performance thus far.. have bought 4 of these in the past and this is by far the best configuration and a strong laptop.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Excellent Gaming Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never owned a gaming laptop, this one far exceeded my expectations. Easy to use, connects to every Samsung product with easy. I can run multiple gaming screens with minimal lag. Battery gets hot

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This laptop is hot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall generally quite happy with this laptop. Primary use is for productivity with light gaming every now and then. I'm glad I opted for the version with 32gb memory and the 240Hz panel (noticeable difference from my 144Hz monitor, but this is game-changing if you're coming from another 60Hz laptop/desktop monitor). Cons include fans that can get quite loud while gaming and it can get pretty hot as well. I'm fine with these issues and am planning to get an external cooling solution to help. I'm a little concerned about the longevity of the hinges. PS: Used the laptop to write this review.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great and powerful laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    MSI is hands down a powerful laptop and has all kinds over "gamer" features. I ended up returning this but it was not because the laptop was faulty or bad, it was simply because I wanted the 2 in 1 more. By returning this and getting a surface book, I sacrificed some power and speed to be able to have something lighter and more portable. We have reached a point where traditional laptops are viewed as cumbersome as a desktop and I did need the ultra- light and flexibility of a 2 in 1. If you are looking for a great traditional laptop, this is awesome

    I would recommend this to a friend
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