Customer Ratings & Reviews

I had recently bought a new computer from Best Buy. Unexpectedly I ended up in the hospital and never got to set my computer up until after the fifteen day return policy expired. Upon setting up my computer, we found out it had major hardware corruption issues. Not knowing what to do, I asked Best Buy for advice. The manager, Collin not only took care of the problem, but I got some money back since the computer was now on sale. He signed me up for the Plus plan which now gave me more time to see if any more problems arose with my NEW computer that he had shipped to me the same day! On a Sunday! I was so overwhelmed by his kindness, I cried. In a crazy world, this young man was tops!! Top rating for his service and his human kindness !! And now I am getting a 25.00 reward toward purchases. I have this plan for a year and will never go without it again!

Picked up 2 of these at purchase to replace a pair of 24 LGs. I'll admit, I didn't realize they were 240 Hz monitors until after purchase. Kinda threw me, but they're easily clocked to anything below without issue. Running on both linux and win platforms with a 7900XT, I push outs from DP but scale down to HDMI at the sending side. I'm not the most fickle on monitors and the wonky cabling might be quality degrading, but I don't like being jerked around. In this case, I don't feel jerked around. I think Best Buy did me a solid, so... review time!

I returned and asked for a second open box replacement but the clerk got me a new one instead. I asked for lens protector the clerk asked would you like us to put it on for you. Not thinking I was going to get charged I said okay. I could have easily done it myself. This is a day before my one month travels.

I recently purchased a Best Buy Plus membership when I bought a new computer, and I couldn’t be happier with the experience. The membership more than paid for itself — I was able to take advantage of the price match benefit when the price of my computer dropped $400 just two weeks after my purchase. Best Buy honored the lower price without any hassle, which saved me a significant amount of money. On top of that, I earned enough reward points through the purchase to receive certificates that fully covered the cost of the membership itself. It felt like a win-win all around — great customer service, real savings, and valuable rewards.

Excellent Experience at Best Buy! I had an amazing experience shopping at Best Buy! The staff was super helpful and knowledgeable — they answered all my questions and helped me choose the perfect product. The checkout process was smooth, and the item was well-packaged and ready on time. I really appreciate the quick delivery and great customer service. Everything worked perfectly right out of the box! Definitely a 5-star experience — I’ll be shopping here again soon!

The membership was relatively affordable, and it helped me feel more relaxed about an extended period to return items - epecially electronic items such as the laptop I had purchased. The membership was effective immediately, and it included my laptop purchase on the same day at the same time. There are other perks that I was told come with this membership. I'm looking forward to taking advantage of those deals in the future.

I recently purchased an HP All in One computer. The sales assistant mentioned the The Buy Plus membership. I was very interested in the price match for 60 days. Especially since Black Friday was coming up. The price on my purchase went down another $50.00. I called Best Buy and was given the $50.00 credit to my credit card. No problem.

I recently subscribed to the Best Buy Plus Membership, and I have to say—it’s absolutely worth it! The value you get for the price is outstanding. Free 2-day shipping, exclusive member-only deals, and special discounts on select products make shopping so much more rewarding. What I love most is the priority customer service and extended return window, which give a real sense of premium experience. Even on big tech items or appliances, I’ve already saved more than what I paid for the membership.

So far this membership has been well worth the expense. With the credits I received from my purchase of an item and the membership I was able to get a considerable discount on another item.

I purchased a Sony television 62 days ago and today was denied the Black Friday sale price ($198.01 reduction) because I was 2 days late. Has anyone received any allowance on the 60 day rule?

Thanks for the membership. I needed it today to have one of the Geek Squad check out my recently purchased laptop. It was so helpful to discuss some of the features and perhaps some of the possible issues with the laptop.

The Best Buy membership is a great way to save money while getting access to exclusive deals and benefits. It offers perks like faster customer support, extended return periods, and special discounts that make shopping easier and more affordable. Overall, the membership is a smart choice for anyone who buys electronics often and wants the best value.

I signed up for Best Buy Plus a few months ago, and it has already paid for itself. The free two-day shipping alone has saved me multiple trips to the store, and the exclusive member pricing knocked a big chunk off the laptop I bought. What really stands out is the extended return window. It takes the stress out of making big tech purchases because I know I have time to test things properly. The everyday perks add up quickly too—free trials, extra points on purchases, and early access to deals. During busy sales seasons, it feels like having a head start over everyone else. If you shop at Best Buy more than a couple of times a year, the Plus membership is a no-brainer. It combines savings, convenience, and peace of mind into one package. Highly recommend.

To be honest, my Best Buy Plus membership paid for itself. I bought a laptop for about $1,600, and because of the membership I was able to price-match it for $500 less. One of the biggest perks is the 60-day price-match window instead of the standard 15 days. Just with that one price match, the membership more than covered its cost.

I recently got a Best Buy membership card, and it has been a great experience so far. Using this card, I’ve received some really good discounts on my purchases, which helped me save money on electronics and accessories. The process of using the card is easy and convenient, and I appreciate the extra benefits it offers. Overall, I’m very satisfied with my membership and would definitely recommend it to others.

I’m really impressed with the Best Buy Membership! It’s definitely worth it. The program offers great perks like free shipping on almost every order, priority customer service, and exclusive deals that truly pay off. Having early access to big sales, especially during Black Friday, is a huge plus. Customer support is also excellent: quick, friendly, and efficient. Overall, it’s a smart investment that saves both time and money. Highly recommend!

I’m really happy I decided to get the Best Buy yearly membership. The benefits are totally worth it—fast and free shipping, exclusive deals, and extra protection options have already saved me money. Customer service has also been super helpful and quick whenever I’ve had questions. If you shop at Best Buy even a few times a year, this membership pays for itself. Highly recommend!

So far it has been nice, but I also am annoyed that I had to pay a fee to receive the best price available with free returns. I feel swindled. This is a service that used to be expected with loyalty to purchasing from companies that pledge to take care of their customers. Now these memberships are just telling their customers that they’ll only seemingly make a bad situation right IF and only if you pay the $50 membership. It’s just a money grab. I won’t be paying for this after this year. I only signed up for it because i believe the profit would decrease in price within 60 days of purchase. This used to be a given with good quality customer service, now you have to buy your way into a club, so it’s only for those who have the extra funds sitting around to afford it. If you can afford it, then you get no customer service and no backing. That’s a crap message to send to your typical customer who buy one big purchase per year.

I signed up for the My Best Buy Plus yearly membership, and it has easily paid for itself. The standout feature for me is the post-purchase price match. Knowing that Best Buy will honor a lower price even after I’ve bought an item gives me total peace of mind. I’ve already saved money this way, and the process was quick and effortless, no hassle at all.

I wanted to purchase a 65 inch Samsung TV. First time I went in had a nice young man explaining the difference between Samsung and LG. I went home and I price checked other places. I went back to Best Buy with the thought that I am purchasing a TV. I had an older sales rep. I told him what I want to purchase and he told me that they did not have that tv. He showed me one for $1299. I stated I don't want that. He at that time said to me take it or live it and "I'm done with you" and he walked away. I was thinking of walk out but a nice men asked me if he could help me as I was walking out. Was very helpful and I always had great help with phones tablets, so I purchased the tv. after my purchase was completed , I asked to see the manager. Told him what occurred with the sales person. He apologized an d said it was good that I told him about that service. The delivery was set up for 1 day after my purchase. I was very surprised that best Buy Buy employs people that really don't want to be there and deal with the public. That is why I gAVE A "3"