Customer Ratings & Reviews

The sales rep was extremely nice, helpful and knowledgeable on the laptop that I was looking for. I always come to best buy when it comes to my electronics that I purchase. Best Buy honors their warranties and also helps when the warranty expires. I trust Best Buy and will always come back.

Membership worked out pretty good. Both items that I bought were on sale and I got a better deal through Best Buy with the price match.

Look into their price match policy! It’s kinda hidden which makes sense. I bought a new laptop, it usually goes on sale every few months but I needed one to replace my old one that broke ASAP. The two sales guys were very good at their job trying to upsell the memberships and at the last minute mentioned that the return period gets extended to two months with the membership and if the laptop goes on sale during the return period you can price match. A month later the laptop went on sale and I got $450 refunded for price match. Definitely worth the $25 membership!

I was surprised at how much I saved, the special treatment I received and the all around experience with becoming a member!

One of the main reasons for the five stars is Bryan, a helpful and very good-natured floor rep at the Dedham branch in Massachusetts. When we come in knowing the category of product we need, but not knowing a brand or model, we can rely on him to guide us to products that have proven effective and durable for us at a much higher rate than earlier before we found him. Then he spends time helping us get the best prices on them that Best Buy can offer, sometimes a complex process. Overall the human factor like this is still crucially important in making us regular customers at a store. There are so many products sold by Best Buy in each product category, and often the particular models recommended by supposedly "objective" consumer rating services like CR and the New York Times' Wirecutter are not among them, that a good in store guide who is honest is essential to guide lay people towards purchasing an item that will be satisfactory, and avoiding high markup "duds". The payoff to the store is possibly accepting the tradeoff of lower markups on immediate sales, but gaining much stronger customer loyalty, and thereby higher returns in the medium and long term through a significantly higher aggregate gross sales amount over the years. Bryan serves Best Buy well in this respect and we greatly appreciate his services, making the Dedham store the first place we go to whenever we need an appliance or office equipment.

I waited to purchase this level of membership for a while since I used Best Buy for all my tech but I did not get new things very often. I’m my current situation, I decided it was worth it simply for the 2 years of protection on the vast amounts of tech I’ve purchased in the last 10 or so months. I don’t have to worry about anything now and will always have support.

Membership benefits are great if you frequently shop at the store. The added benefit of extended return period is a plus.

It isn't necessarily the Buy Plus that deserves four stars, it is the service I received when buying the program. Waited about 30 minutes for an associate to help me in cell phones (I think there were only 2 employees in the whole store). The process of returning the defective phone I purchased and buying a replacement was awful.

Second service rep that waited on me was very knowledgeable and professional and explained the items and details and was patient and assisting knowing me different products that best suited my needs, on what I was looking for. However the membership didn't offer computer setup okay

I wasn’t sure what to expect when I signed up for Best Buy Plus, but it’s quickly become one of the most valuable memberships I have. The free 2-day shipping alone has saved me so much time and money. On top of that, the exclusive member-only deals and early access to sales have already paid for the membership multiple times over. I also love the extended return window — it gives me peace of mind, especially when buying gifts or trying out new tech. Add to that the occasional bonus reward points and special financing offers, and it’s honestly a no-brainer if you shop at Best Buy even a few times a year. Highly recommend for anyone who shops electronics, appliances, or just wants VIP-level perks without the VIP price tag. Great value, great service, and great savings.

My Best Buy membership was real great deal when purchasing my TV with bonuses and discounts. It also gives you peace of mind when purchasing items.

Best Buy Plus is worth it if you shop there even a few times a year. The free shipping with no minimum and extended return window are the biggest perks, especially for electronics where flexibility matters. Member-only pricing can lead to solid savings!

I decided to have a membership in Best Buy because I’m a college student and I think Best Buy has some great offers so I decided to invest on the membership because it gives me a lot of alert of when prices go down. There’s some other discounts and if you have. The membership it easier to get your stuff faster.

I recently purchased the 150-inch Ambient Light Rejecting (ALR) screen from Best Buy, and it has completely transformed my home theater experience. The screen’s massive size delivers an immersive viewing experience, making movies and games feel larger than life. Installation: Mounting the screen was straightforward, thanks to the clear instructions provided. Despite its size, the frame is designed for easy assembly, and with the help of a friend, we had it securely mounted within a couple of hours. The build quality is robust, ensuring the screen stays taut and wrinkle-free. Performance: The ALR technology works wonders in my living room, which has a fair amount of ambient light during the day. Even with the curtains open, the screen maintains vibrant colors and deep blacks, significantly reducing glare and washout. This feature alone makes it worth the investment for rooms that aren’t completely darkened. Image Quality: Paired with my 4K projector, the screen displays crisp and clear images. The color reproduction is accurate, and the contrast levels are impressive, bringing out details in both bright and dark scenes. Watching sports, movies, and playing video games has never been more enjoyable. Overall Satisfaction: I’m extremely satisfied with this purchase. The 150-inch ALR screen has elevated my home entertainment setup to a professional level. I highly recommend it to anyone looking to create a cinematic experience at home, especially if dealing with ambient light is a concern.

Worth every penny as this membership that has an extended period for returns and on top you would be the first one to know about their exclusive deals and services offered

I’ve been a My Best Buy Plus member for over a year and a half, and I have to say—it’s absolutely worth it. The benefits go far beyond just standard rewards. One of my favorite features is the exclusive member pricing. I’ve already saved a good amount on tech purchases I was planning to make anyway. The free 2-day shipping with no minimum is incredibly convenient. Plus, having early access to deals and events gives me the option grab high-demand items before they sell out. Another huge bonus is the extended return window—it gives me peace of mind when I’m buying gifts or trying out new gadgets. Customer service also seems a bit more responsive since I joined, which is a nice touch. If you shop at Best Buy more than a couple times a year, the Plus membership pays for itself quickly. Highly recommended for tech lovers, deal hunters, and anyone who appreciates extra perks and convenience!

The My Best Buy Plus™ yearly membership offers strong value for frequent Best Buy shoppers seeking extra perks and convenience. Members enjoy exclusive access to special pricing, early access to sales events, and extended return/holiday exchange windows, adding peace of mind to large purchases. The included free 2-day shipping on most items significantly improves the online shopping experience while reducing delivery costs over time. Rewards points accumulate quickly, making it easier to earn certificates for future purchases. Although the annual fee may not appeal to occasional customers, tech enthusiasts and regular buyers will appreciate the added savings and premium shopping benefits.

The one frustration I have is that it is very difficult to put a purchase on a correct account if an incorrect one was done initially by accident. I still don’t think it was switched correctly. Only one person in the store could do it. I tried to cancel the order as soon as I found out what had happened and was told to fix it when the product came in. It was not as easy as they made it sound and once again I don’t think I got credit for it. Other than that I am happy with what I have.

This is a must for all. You have so much flexibility with your purchases.

The staff member that dealt with was very thorough to make sure that I understood my options with my home computer. He gave me several options and I was satisfied with the outcome. Earlier I purchased a new desk computer and recently I purchased a new computer. Best Buy is going to transfer my memory to my new computer. Thank goodness that Best Buy is near my home. You guys are gresat. I am turning 83 next week and I could have not figured out the system if it were not for you!! Thank you again. Linda B.