Customer Ratings & Reviews

I'm disappointed. I bought a new PC and ITUNES keeps messing up. I thought I would have no issues - but as it turns out the PC would not restart on its own, I had to get technical help to get that to work. This is supposed tpo be a gaming PC so i don't understand the issue with ITUNES. ANd to get help I have to pay the Geek Squad when they should have to help to make me happy - but of course - only money makes anyone happy - not a satisfied customer. The other problem I have is I signed in online and I saved my userid and password - but of course it says my information is invalid.

Having a membership saved me $325! I purchased a laptop in October 2025 and because of Black Friday Discounts the laptop was price was reduced and because I have price lock as part of my membership I was able to have $325 returned to my CC.

The membership.is real value. The discounts and geek sqad is worth the membership. Customer service is very helpful. Themembers always get notifications on special deals.

Great for gift for loved one or as early Christmas ideas for backup purchase options.

Man Manny and Henry were awesome with helping me replace a desk top model that I purchase that was defective. Not only did i get it replaced promptly they help me upgrade to a model that was more fit for my business needs.

This membership is a real value plus Geek squad is an excellent choice to help out with your needs we are enjoying every discount that comes with our membership purchase

I can afford this without zny problems an the Service at the Facility that I purchased it are very friendly an acceptional in helping the Customer to get what they need.

Apparently there are some great perks to having a membership. So far I’ve enjoyed the extended price match feature, I’ve gotten back almost half of my original purchase.

The My Best Buy Plus™ membership has been one of the best investments I’ve made for my shopping experience. Here’s why I highly recommend it: Exclusive Member Benefits The membership offers exclusive deals and discounts that are not available to regular customers. I’ve saved a significant amount on electronics and accessories, making the membership more than worth its price. Extended Return Period The extended return period is a lifesaver! It gives me peace of mind knowing I have extra time to decide if a product truly meets my needs. Free Shipping Free shipping on most items has been incredibly convenient. I’ve ordered everything from small gadgets to larger appliances, and they’ve all arrived quickly and without additional costs. Special Access Being a Plus member means I get early access to special sales and events, including Black Friday and other holiday deals. It’s a great way to snag popular items before they sell out. Easy Enrollment and Management Signing up for the membership was quick and hassle-free. Managing my membership and benefits through the Best Buy app is simple and intuitive. Verdict The My Best Buy Plus™ membership is perfect for anyone who shops frequently at Best Buy. The savings, extended return periods, and exclusive perks make it a fantastic value. I highly recommend it to anyone looking to enhance their shopping experience while saving money.

When purchasing products it is never a consideration that Geek Squad is included. Most electronic products have worked well with no issues.

I recently picked up a new iPad from Best Buy, and I couldn’t be happier with the whole experience. The staff was friendly and knowledgeable, helping me compare models and find the perfect fit for my needs. On top of that, I decided to sign up for Best Buy Plus, and I’m so glad I did. Knowing that I have extra protection and support for my new iPad really gives me peace of mind. Plus, the exclusive member perks—like free shipping and special discounts—are a great bonus. Checkout was smooth and easy, and I left feeling confident about my purchase and my new membership. Thanks, Best Buy, for making tech shopping stress-free and rewarding!

Tech Support & Protection (Total plan): Many users feel it’s worth it for expensive electronics (TVs, laptops, appliances). Extended Return Period: Good for people who buy and test a lot of gadgets. Exclusive Deals: Members sometimes get big discounts before major sales (Black Friday, Prime Day).

“Signed up for the Plus membership and it’s been pretty solid. Free 2-day shipping and the longer 60-day return window give me peace of mind with my bigger tech buys. The member-only deals are decent, though you do have to use them. Worth it if you shop at Best Buy often.”

I bought a Mac, a Samsung phone, and some headphones for about 3k, and with the membership I received an adjustment payment and got back about 800 dollars, one of the best decisions of my life.

Didn't think I wanted this membership but it's great! We've purchased 2 large appliances. Had wonderful help from our sales associate and even received money back when the price dropped lower for Black Friday.

Best Buy Plus is honestly the best! The discounts I get are amazing and save me money on stuff I already planned to buy. Free shipping with no minimum is super convenient, and the extended return window gives me peace of mind with big purchases. On top of that, the member-only deals and early access to sales are a huge win. Totally worth it, it pays for itself fast!

This membership has good benefits, I just don't use it enough but there are some solid deals and savings

Good to use in store n can adjust a price than normal member

Was in yesterday for my computer to get a new hard drive that was suggested last week when I had it diagnosed. I was told at the time it would be $80. The person at the counter cancelled my plus membership without asking and said I had to sign up for Best Buy total plan for $179 unless I wanted to pay $350 for the hard drive. Uh,no, seems like blackmail and not ethical! I was pretty angry about the plan being cancelled without my permission. At this point the woman who did the diagnosis last week came in and took over. A much better experience, she went out of her way to work with me on the transaction and was much more pleasant. Still not happy at being blindsided when I expected to pay $80 and having to pay well over $200 to get the hard drive

I am extremely satisfied with my membership experience. The services provided are top-notch, and the staff is always friendly, professional, and attentive. I appreciate the value I receive and the sense of community that comes with being a member. The facilities/resources are well-maintained and accessible, making it easy and enjoyable to participate. Overall, I highly recommend this membership to anyone looking for quality, convenience, and a supportive environment.