Customer Ratings & Reviews

I made a large purchase including a brand new LG refrigerator. In short the refrigerator is catastrophically defective and does not work. My two options are fixing it where I was told the Best Buy can only come out to do a diagnostic and would have to come back at a later date to resolve the issue. Meanwhile I have no working refrigerator for my family. The second option is replacing the refrigerator however Best Buy could not deliver the item inside my house so I had to have contractors figure it out. So Best Buy is not equipped to havie the old one removed and a new one installed without me paying for contractors to assist. I also ended up calling LG the manufacturer myself to see an appointment. Terrible experience!

Good services and a great customer experience and good service are all in our hands to ensure the quality and integrity that our customer experience will provide for the company in a competitive market and to help us to make our business better for our clients in a market that will benefit us and the customers who will benefit us the best

I appreciate the cash back feature. I enjoy being able to save my points for future purchases.

This has been a great experience so far and I recommend.

Mac works great, easy to use after having and PC for ever this was a nice switch

The membership should save me hundreds of dollars on appliances and electronics that I would buy anyway.

Great value. The extras associated with this membership are worth joining.

So far no issues really haven't had great savings other than my first purchase. would recommend trying it once

The guys who cam to my house where simply amazing!! They not only did a great job with the installation of my new TV’s sound bar Alexa etc.. they took the time to make sure I understood and felt comfortable with using the equipment I was wowed!! And will call again!

Did an excellent job installing, got just what I wanted and some. Great job.

Great options to look into if you are a loyalty consumer. Pair it with BB credit card with option of paying it over months. And getting the support coverage is also great.

Save my butt on multiple occasions worth it. For the very minimum the discounts and the greater return window.

Great Value. Love the purchase protections. Also the heads up on deals when they come available.

With this membership, I can upgrade my device's and entertainment center.

Item is quality good. Fast acting staff and knowledgeable enough to entertained customers

Get alot of discounts and you can wait longer to return items you don't like

Membership is definitely well worth it and comes with so much

It’s a great membership definitely get it if your into electronics best store is the us by far for any electronics you need.

I think this will probably be worth it in the end, and I've taken advantage of a price match already. But I'm knocking off a star because there was supposed to be the benefit of 60-day returns and an item I bought Oct. 27 is saying returns no longer available. I'm not sure why the system did that and I hope it doesn't in the future.

Just purchased it, hopefully it works out and it's value.There's value to it, then I'll keep it