Customer Ratings & Reviews

Useless. The “consultant” said this and my 3 year Geek squad warranty would cover my Floor model Samsung Laundry center exactly like a new model, and when we got it installed and the dryer was making an odd scraping noise when we turned it on the first time- the customer service refused to honor that claim and said it’s not eligible for replacement but could have a repair technician come out. He came out a week later, and told me he could shove a 2x4 into the back of the unit and push the outer case back out, which was rubbing on the drum- he said there was no way to know this in the store by looking at it. He said it would likely pop back out at some point even if he did that and I may want to request a replacement which is covered under my plan and warranty. I called customer service back, and they said because it was a floor model they couldn’t honor that and I had to speak with the Store Manager. Who by the way, you can’t call ahead of time because there are no direct lines into the store, it routes you to the 1-800. They told me I had to go into the store WITH THE ENTIRE LAUNDRY CENTER if we wanted to even discuss a replacement. Mind you, I had to hire delivery to get it home! All this, and the price difference (with the 3 year BB warranty we bought) between the new unit and the floor model was 150$. I will not be purchasing any further appliances from BB, and I would suggest no one buy any floor models unless you’re comfortable risking throwing the money away if it doesn’t function when you get it home. Definitely never buy the warranty, this is the second time I’ve had issues getting them to honor it on faulty appliances.

If you are already planning to buy something on discount with a membership, then I would say its a great way to get a membership since the discount on the item cancels out the cost of the membership, if not save you even more money. If you shop at bestbuy on the regular or shop for items normally sold at bestbuy on the regular else where, I would revaluate how much you could save by switching to using bestbuy with the membership. If there is no savings in it for you then natrually I would avoid

Excellent offers - One of the best perks and its absolutely worth it

Easy to find products, get current reward status and redeem as needed

Buying in Best Buy is the smartest decision always. They have the highest product quality, good prices and attention. Also the loyalty programe is important. Best buy is a place to find solution and is very honest with clients. This last is something rare lately. Even though for Apple products they are better than Apple according to me.

Is good on prices and productos get it better price but dont work for me because i dont buy frecuently

Horrible experience. Sent 2 different installers on the same day to install 2 TV’s recently purchased. Makes no sense. Wasted an entire day of work because 1st installer came first thing in the morning and second installer came at the very end of the day. Was also told at the time of purchase that I’d get $200 off if I signed up for credit card. That wasn’t true. I was not told that I had to go in and claim the $200 off within 20 days of purchase, which I later learned when I called in after receiving my Best Buy credit card statement. I have since canceled my credit card, and I will never purchase anything from Best Buy again. I will spend my $ on electronics and appliances elsewhere. Your company is a joke.

Okay help or protect all your purchase at Best Buy good warranty

All the products and the profesional staffs are awesome. You guys are my favorite best store ever. I love it!

It is nice to be recognized as member and if this comes with a member price it is better, however what I really like the most is the great assistance from people and the people at Best Buy makes the buying experience a really good experience, Thank you Best Buy Stores staff.

I and my family love to shop at Best Buy, because the seller explained to me very detail and show me a lot of options and good deal of the day. Return and exchange policy is very easy and convenient for me.

This is my first year with the Best Buy plus membership. I was hoping it would be more useful for me than it was. I wanted to buy a kitchen aid and I found it on Amazon for a cheaper price than the website. However, when I went to price match in the store I was told that, as a plus member, I would be getting it at the same price as Amazon. If Best Buy price matched already, why do I need to pay for a membership that’ll give me the same price as if I would’ve just price matched it? It doesn’t really seem like it’s benefiting me in any way. But, again, maybe I just need to see if there’s better deals on other things that it could be useful for.

I bought The Frame TV from Best Buy. It arrived cracked. BB sent a new one (in great condition) and came and picked up the damaged one.

This membership is amazing. My apple pencil stopped working just after i bought it. I took it to the Geek Squad and they helped me out. They were kind and supportive. I got a new pencil and use it every day! Thank you guys!

This service provides good value with proper price

Great 101% recommend to everyone you will safe $$$$

Love the fact that with my membership, I created piece of mind knowing if something breaks the geek squad can try to fix it. Also, I get the best deals available for what I need in electronics or what Best Buy has to offer.

So far so good ,love the rewards and the 30 day return time !

One of the main reasons I am a member is to buy high end audiophile equipment from Best Buy Magnolia, but you stoped carrying high end stereo equipment. I wanted to buy a ROTEL preamp but to my surprise you no longer carry that brand or Mcinstosh tube amps.

Good customer service. Received information about item