Customer Ratings & Reviews

If I could give Best Buy minus stars I would. Let me say my sales associate was good but could have been more knowledgeable. My condo has time restrictions for deliveries 8:00 am to 3:00 pm, I communicated this to S.A. and he did document. The evening before my scheduled delivery I received a text with my delivery time as 3:00 pm to 6:00 pm. I called customer service and after a lengthy wait I was in contact with a person who could barely speak English, she gave me another number to call , again a lengthy wait and that person disconnected me. The third time was a charm. My new delivery date was set for 3 days later. I had asked the S.A. if Geek Squad would be delivering my tv (twice) both times was was assured they would be. I did not want a third party delivery from Best Buy. Day of delivery the delivery company was MasTec, not Geek Squad. The driver called my phone to tell me he could not find the elevator. At that point I knew I was in trouble. I went down to find him and there was a person with his boxer shorts showing. He brought the tv up, hung in on the wall but required a longer HDMI cable. Went down t his truck, brought one up, connected it and told me $60.00. I communicated to him I could purchase one for much less. He wasn’t going to program the settings until I asked him to. I wanted to enter my own password and he said no, he would do it. I was very uncomfortable from the very start. He was going to leave with the picture looking like the tv I was getting rid of until I mentioned it.My plan was to come back at a later date and purchase another tv for the guest bedroom. I will NEVER purchase ANYTHING from Best Buy again and I have also communicated my horrible experience with Best Buy to all my friends and family

got a few months ago and already saved twice the cost of the membership.

The Rockville staff are awesome! So helpful and knowledgeable. It makes sense to be a member so that the Rockville staff takes care of our electronic needs. Thank you!

I walked in needing a laptop for school and work walked out with just that the Best Buy employee helped me a lot with explaining to me about all the different types of computers she had she recommended great ones and gave me the opportunity to pick for myself also helped me getting discounts with signing up for the membership who doesn’t love discounts I enjoyed my trip to Best Buy in Irving Texas definitely going back the holidays are here. !

Great selection of TV’s; Weston my customer service guy was very knowledgeable about the TV’s I was considering buying. Discounts and benefits are good

Great deal and value. And you get rewards and discounts. Highly recommend.

Can definitely come in handy in this tech heavy world but really wish this was just standard as a best buy customer

This membership paid for itself when the fridge went on sale elsewhere and BestBuy reimbursed the difference.

Keep rescheduling my appointments, so inconvenient .

Communicated well. Was well informed of all the details.

This is a good deal the membership. You get all kinds of benefits along with it. I would recommend everyone get this and enjoy the benefits of it.

This membership was a great value. Used it to buy my laptop, printer & Microsoft office subscription

New to the membership. So far, the emails they send to me keeps me well informed of all my options! You also can cancel at anytime before the renewal date which is automatic!

Really appreciate Kevin's knowledge and helpfulness. We started with purchasing a home security system, and came back for a TV, then a GoPro and a EPSON printer. Mostly because of Kevin but also because of your price-matching policy.

I love all the amenities this prime membership comes with plus all the savings on everything I could want.

Overall it has been a pleasant experience; however we are still waiting for the 2 $25 cards to use in store that we were promised at time of sale.

Gives me a peace of mind for sure.it has lots of perks and price match guarantee is a plus for sure.

Excellent subscription, it helps a lot and guarantees a very good experience. I highly recommend it.

Great deal! I spent $50 to save $200 the first time i used it. More savings to come.

The Geek Squad Team, best in the West. All members I have been involved with have been knowledgeable and helpful. They found the solution to the problems of this customer. Thank you