Customer Ratings & Reviews

Really glad to have the extra bonus here. So cool to be able to get sale prices retroactively on things I purchased before the sale!

So my first question about the program was "is it worth it?" Then answer is yes, it is. As much as I purchase from BB, the program has paid for itself in 6 or 7 months. The best part of the plan is the extended return policy. Had I not had the membership, a recent purchase of a graphics card would have been a 150 dollar brick since it took 2 weeks to determine the underlying issue that caused the return. The computer was the issue, but BB folks didn't mind as long as the item was in the original box with all items intact. So, 1 return saved me that cost. Overall, the program does pay for itself if you make regular or higher priced items. A bunch of small purchases could also add up to create your value. Your mileage may vary, but for the price, I've found it to be a great membership to have.

1st time Member, Love the discounts and the exclusivities offered. Definitely worth the price and having if you Shop Best Buy alot!

the protection plan is amazing and the price is not bad at all

Membership is great good prices and values good customer service and the manager at the store named Maria is the best you have she helped with a major problem and got it taken care of

By all our appliances from Best Buy the appliances that we buy a Samsung or TVs washer dryer all kitchen appliances. Best Buy is great. They offer the best prices. Love Best Buy.

I purchased an OLED TV then a couple weeks later the price went down over $200 due to a black Friday deal and I was able to still get the sale price and have the differenceput back on my card. I feel my Best Buy plus membership was worth it!

saved me money on a purchase and really like the extended return policy

I bought a new laptop and the associate helping me with the purchase recommended adding the MBB+ membership. Normally I don't spend money on things like this, but the additional discount I received essentially paid for the membership, so I agreed. If you make several purchases throughout the year at BB, it's worth it because not only do you receive special member pricing and special offers on many items, but also free 2 day shipping and extended return times. I'm probably missing other perks, but you can check it out for yourself and make a decision.

Don’t need to wait to see if the price will drop later. Enjoy the Tv and sound bar now and will get reimbursed if prices drop later

I’ve been thoroughly impressed with my My Best Buy Plus™ membership! The benefits make it a fantastic choice for anyone who frequently shops at Best Buy. The standout perks include exclusive member deals, free shipping with no minimum purchase, and early access to sales and events. The membership practically pays for itself with the savings I’ve already accumulated in just a few months. I love the peace of mind knowing that I can save on big-ticket items and everyday tech purchases alike. Additionally, the customer service for Plus members feels top-notch, with representatives who are knowledgeable and genuinely helpful. It’s clear they prioritize member satisfaction. Whether you’re upgrading your home electronics, shopping for gifts, or even just stocking up on accessories, this membership is a no-brainer. Highly recommend it to anyone who loves great tech deals and seamless shopping experiences!

Great! Amazing card Able to pay anywhere Highly recomended

This membership gives you access to discounts..refunds etc.

Great experience. No problems. Quick service, no nonsense.

Great item to have in the house, definitely easy to install

Great value for the price. I get my cost back every year. Good support and returns.

For me, the entire point of signing up for Plus was the promise of priority and improved odds on high demand releases. Best Buy customer service repeatedly told me that being a paid member would grant me priority in these virtual “lines”. The reality is, it doesn’t do anything. Your odds under a paid membership are no better than free members. It also does not give you improved odds for their “invite only” purchasing windows, either. I’ve entered their virtual queues several hundred times over the last 12 months and have only been successful less than 10 times. On top of that, in the year since I signed up for Plus, Best Buy has made absolutely ZERO improvements to back-end infrastructure that would help to mitigate bots from buying out all the high demand product. While you sit in a fake line, bots just breeze right past it and buy swaths of product. In a time where all of their competitors have at least attempted to make strides to help their human customers secure product, Best Buy has chosen to do nothing. Every single high demand release or drop is botted to high heaven. It’s a joke. Any time I called Customer Service and complained about my experience, they just say they’re sorry and say they will note my issue and pass it along. Then there’s the exclusive offers for Plus members. They’re comically bad. They’re usually ~5-10% off products no one wants in the first place. Or on the rare occasion it is a desirable product, you can find a better price from one of their competitors without the need for a yearly membership. Listen, I know my issue probably seems stupid to some people reading this, but this is the main reason I signed up and paid for this membership and it doesn’t function anything like they promised. Anyone else considering this program for the same reason should know ahead of time. To other people considering Plus: if you just want a longer return window, then sure, sign up for Plus. That’s about all it’s good for. Otherwise, don’t bother.

i love this membership. i buy many things from best buy and love that many things are covered within it. definitely recommend if you buy things from best buy.

Although the membership has value, I am not sure we have leaned into member perks over the year. I hope this year we change that to be worthy of paying the membership fee.

I honestly don’t shop at bestbuy super often, but if I get electronics it’s usually from here, & my parents do which is why I signed up. I enjoy having the membership, it’s nice having tech support when I need it.