Customer Ratings & Reviews

many items at best buy are not always the best prices for the same item elsewhere, but the membership may pay off.

I bought 9 tvs to be installed in my new home. Best Buy gave me a delivery and installation date 30 days out. The tvs were delivered on that day but no installation. Installation person called me on that day they were to be installed and said he could not install the tvs as his work load was already too much. He said i needed to reschedule. Then Best Buy called me to reschedule in 10 more days. I told them no as I could no longer trust them. i hired another service that came the following day. According to those i spoke to said their company has taken their eye off the business and has many problems. I suffered greatly on this one due to Best Buy’s inability to execute. I had other contractors waiting that day to finish other work after Best Buy installed. An expensive day for me. Never ever again will I have anything to do with this company.

Havent been a plus member to long but have gotten some decent deals so far. We will see what the new year brings

Membership does have privileges, though I'm not sure the juice justifies the squeeze here. I wanted to give this a try but I will not be renewing for another year. The benefits/discounts offered just aren't applied to as many items as I'd have hoped. Maybe I'll come back if the program expands, but the current iteration just isn't for me.

I bought a year’s subscription for a good deal I saw (buy two get one on switch games, digital and preorders eligible). There are a lot of other deals across a bunch of different categories. I would recommend looking them up before subscribing but I think most people will agree this is a good value.

I was very impressed with the level of service and the price we paid for our new laptop which was on sale. Each salesperson fully explained all the discounts and we received a new Best Buy membership at no cost for our laptop purchase.

Excellent for getting good deals and saving money on protection plans! If you buy electronics regularly then get it. You won't regret it.

It was a great laptop that I needed because my old desktop will not last any longer.

I feel like I need to get to know what all my membership has so that I can use it more often.

I haven't used it a lot, but when I do, everything is very simple and it saves me some money.

This membership is a great option for avid Best Buy shoppers. Great deals and benefits for those who chose be Plus members.

Perfect, been with Best Buy & salesman at your store was great.

I like the free 2-day shipping, exclusive member pricing, and extended return window

I had the best service I have ever had at any retail store. Great Job Best Buy. John

So far so good, don't see a lot of useful deals for members hopefully will see some soon. Otherwise cancelling it.

Really love having my membership and it motivates me to keep shopping at Best Buy.

Saves money on a lot of normal tech purchases and the 60 day return policy makes me feel better about making large purchases!

The geek squad support I received was great, especially because I had an emergency and did not have an appointment, and the tech kindly helped me.

This happened about three months ago. I contacted customer care to ask if I could get a refund or price adjustment since the product’s price dropped to nearly half within a month of my purchase. However, I received inconsistent information from different associates — one told me to visit the store to have the product rebilled, while another said it was ineligible for any refund. Their instructions were unclear and very frustrating.

I don't really see the value of this on a year round basis and will be cancelling soon. The fact that it automatically renews on my credit card makes me shy away from it as well. If I were going to purchase a lot of electronics over the next year or two, I would perhaps consider its perks. But, since I'm not, I don't feel it makes a lot of sense.