Customer Ratings & Reviews

Long story short, Customer Service is Untrustworthy. An online Best Buy agent helped me through the process of purchasing a BestBuy Membership and a product I was looking to purchase. The online agent told me if I purchased the membership the benefits would apply to the product I wanted to purchase. The online agent was also able to offer a sale price on the product! I would just have to purchase the product at full price online, then go to a physical store to receive a refund for the sale cost difference. I repeated the promises made by the agent to make sure we had a full understanding of the sales promise/deal. I completed the online order details with the agent for purchase and shipping details. Awesome experience so far! It was all a lie, the BestBuy agent tricked me into a deal. I go to the physical store, presented my case id #, and they informed me they would not refund me the difference. I was informed that any promises or sales made online are at the discretion of the store to uphold. Physical stores do not have to uphold promises from the online store. I call back to Best Buy online support, presented my case id #. I was informed that of course Best Buy will keeps its promise and I should go back to the physical store to prove the refund offer. Again, the physical store does not have to keep the promise even if I had evidence sent to me from an online agent. I called back to Best Buy for assistance, gave my case id # and after bouncing between agents for an hour, I was eventually “escalated”. I was informed BestBuy will of course keeps its promise and refund the difference. Please allow 3 days and BestBuy will follow up, if I don’t hear from anyone I should call back. Also if I purchase a membership, I was told the benefits don’t apply until the next day… No one reached out so I called back again, presented my case id #, bounced around agents for 45mins and was again “escalated”. I was informed again the refund promise would be upheld, please wait 3 days for someone to follow up but callback if I don’t hear from anyone. I asked if the membership benefits could be applied to the product, the agent said yes of course the benefits should apply immediately as there is no wait period; the agent was working on correcting that then the call disconnected… A week passes, no one reached out again. I call back, present my case id # and get bounced around agents for 45min. Then I get to the first agent to make an offer… they would offer half of the original refund promise but as a gift card. I declined this offer but stated I could accept the full amount as a gift card. The agent stated this would not be possible and disconnected the call. I called back again. Presented my case id # to eventually be informed that nothing could be done… although an online agent made a sales promise, BestBuy could not fulfill the promises. I would not receive the refund for the sales price that was promised. Any offer for a gift card option was no longer possible. And the product would not qualify under BestBuy membership benefits. I was sent back to the store and made hours of phone call with agents trying to get BestBuy to be consistent and truthful with its promises to its customers; why is it so hard to fulfill a promise and why make the customer go through hoops and be led off just to be told nothing could be done. Not a single offer for my dissatisfaction or inconvenience. Only that the agent could assist me with returning the product. Although the BestBuy agents are seemingly helpful, it seems nothing they say is a true promise and should not be trusted. Not to mention, the product was shipped to the wrong location!!! A different location than the email I received from an BestBuy agent confirming my requested shipping address. I’d save the money on purchasing this membership. You can find most, if not similar products, cheaper elsewhere. I only shopped with BestBuy for its customer service, I find this is not a reason to shop with BestBuy anymore.

I’ve been a Best Buy Plus member for a while now, and I can confidently say it’s well worth the investment. The perks and benefits that come with the membership have saved me both time and money. One of the best features is the free shipping on almost all items, which makes shopping for tech gadgets, appliances, or accessories even more convenient. Plus, having access to exclusive deals and early sales events is a game changer, especially during peak shopping seasons like Black Friday! The customer support has been excellent, and as a Plus member, I feel like I’m getting VIP treatment with faster assistance and better service options. I also appreciate the extended return period, which gives me peace of mind when making larger purchases. Overall, the Best Buy Plus membership provides incredible value, and I highly recommend it to anyone who shops regularly at Best Buy. It truly enhances the whole shopping experience!

Worth the extra time; but I am still learning the benefits. Worth it!

I absolutely love my Best Buy Plus membership! It’s been a game-changer for me when it comes to shopping for electronics and tech gear. The exclusive perks and discounts are incredible – I’ve saved so much money on items I already planned to purchase. The free shipping has been a huge convenience, especially for larger items, and the extended return policy gives me peace of mind with every purchase. What really stands out is the dedicated customer support – they always make me feel like a valued member. Plus, the early access to deals has helped me snag some amazing products before they sell out. If you shop at Best Buy often, this membership is a no-brainer! Highly recommend it to anyone who loves tech and top-notch service.

I am grateful the sales person I dealt with when buying our appliances takes us into purchasing the membership. This has been very helpful when having to return subsequent purchases. The store verified our membership and took care of everything we needed within minutes to replace damaged items.

Great to have this. I returned to the store after discovering a lower price for the computer I just purchased. They happily gave us the difference. Well done, Best Buy of Hickory.

I appreciate the membership when my MacBook is broken and I had to fix it but I canceled my membership I wish so didn’t so I could just fix it instead I bought a new one and this time I did put protection plan

W Best Buy help me get this annual membership in return they were able to accommodate my request to return a product that was past due. I appreciate the offer and this annual membership really work well

Love the piece of mind for returns or exchanges even after 30+ days though I will say the actual benefits page for the membership is hidden which they need to change. Took me a while before I could even locate it but overall I’d recommend it just for how easily you can price match and such with it.

Get the membership. It's worth it. I've already received a return on my investment 3-fold. It's great having that match the price piece of mind

Unfortunately for me, a poorly trained BestBuy store sales representative convinced me to upgrade my standard membership to a plus membership. The experience could not have been more painful, frustrating and untimely a poor use of time and effort to try to resolve as the in store sales representative not only incorrectly duplicated my account but also loaded secondary incorrect contact data into the secondary duplicate account... which has led to a loss of access to my account, 3 failed mergers of my accounts, and 6-7 personal hours on hold with BB corporate and 11 separate online sessions with bots and staff to mostly NOT fix my account. Progress has been made but only due to be being proactive and persistent to fill the Best Buy generated errors and duplicates. There is also horrible coordination with Best Buy Credit with CitiBank.. with Best Buy telling me to fix their issues... as all of link connections, contact info, rewards points and rewards history all were wiped and needed to be recreated.. inclusive of BB needed to manually re-generate all my Rewards points and resolve my rewards BANKed points issues..... which was still OPEN. This should be a case study on what NOT to do when upgrading a 15+ BestBuy client to Plus..... and doing 100% wrong and then not only knowing how to fix it.. but, walking away from the responsibility of the errors and telling the customer to call corporate to figure it our myself. Truly disappointing. This is s true story... and I have not exaggerated any of the facts. This is an on-going mess. Upgrade at your own risk./

I like how I got savings for my purchase but the big one was misleading to me because I bought the TV and was told I could delay delivery until I moved. The kicker was I would not receive the rebate until delivery. See the problem was interest to my card would have been over26%! I was not stupid. I paid full price and avoided the interest. Then used the rebate to buy a PS 5 Pro. Then more rebate and got a control handheld. More rebate and also used credits to buy games. So thank you Best Buy! I win!

The membership perks you receive pays for itself. Product support, access to new products, and longer warranty then just the manufacture are the key elements. We have ALL experienced a situation that the manufacture warrenty limited a return/ replace. Bestbuy recognized this issue and created the membership option to protect its customers and the products they sell. Thank You Bestbuy for this option!

I had the best experience and woukd recomment this store globally. My item.was the only one available. The staff found the item and even set it up to my ipod. I was offered membership and the benifits which came with it. I am supper greatful for my merbership with BestBy.

Best Buy Plus is a solid value if you shop electronics even a few times a year. For $49.99 annually, you get free 2-day shipping, exclusive member-only deals, and extended return windows—which can be a lifesaver during the holidays. It doesn't include tech support or protection plans like Total, but for the price, it’s a great middle-ground for frequent Best Buy shoppers who want perks without going all-in.

Awesome. Love it, Great perks and worth the extra cost.

this membership is a real value. Member prices, plus unlimited geek squad are great. Also, love the peace of mind of getting protection plans on our purchase!

Really cheap for its cost. You get your money’s worth with promotions that give you rewards that give your money back in rewards! On top of that its at an amazing store that gives great service. I have enjoyed using the membership so far and already got some rewards for my purchase. Definitely a must if you shop at best often or not!

Each time I find what I need and im checked out expeditiously. Its even better when I have rewards to apply to my purchase

I love the support from Best Buy. Proud to be a member. Always know when the deals are happening with free shipping too.