Customer Ratings & Reviews

e were sold the 'membership' on 4/9/25 when we purchased a Samsung TV for $1199.00. The salesperson said he was quite 'sure' the TV we bought would have a reduction in price within a short time, and we would get the benefit of that, plus others. The TV has NOT gone on sale, thus no discount to us, PLUS as it turns out the Membership will be of little use to us since we live across the lake in Plattsburghl When i called, the rep checked and said NO service here, even IF we are williing to pay more!

Decent benefits for the price, especially if you regularly buy tech, but good for appliances too.

Initially purchased because Plus membership price was covered by the discount sale price i received on an item. Seemed ok, but when I ran into a shipping credit issue I expected an increased level of customer service. This did not happen. I was forced to spend over 2 hours on chat tofinally get a refund on an item that was not delivered. I did not receive the refund, nor any indication of a recognition of the problem for over 2 weeks. I was offered no additional apologies or inconvenience reimbursement, very disappointing.

Enrolled in annual Plus membership with the promo of receiving a $50 certificate for paying the 49.99 annual membership fee. Tax is charged to make it about a $55 dollar charge for the year. Waited 2 weeks and still no certificate. Then have to go through the nightmare of contacting customer service to check status. Went through chat, when finally got a non AI rep, chat box closes and no way to get back in. Btw when keyboard does not pop up to input in the chat during the chat, you have to close chat box. So tried to go through phone support to get certificate. After getting through AI bot, finally get a live rep, find out that I need to get transferred to a different department. They end up telling me to call back M-F during business hours cause that dept is closed on weekends. A bit frustrated at this point and used my instincts and cancelled the membership. So why the 2 star rather than 1? I was able to process my cancellation request and stated I get a refund! Because of this experience, I’m still skeptical about receiving it, with the trauma of having to go through customer service in my head in order to actually receive the refund credit. We shall see!

I Have bern using Webroot for over 15 years. I have been very pleased with wetroot making sure my phone and two computers are free from viruses, malware and fake predators. I Wish the price was cheaper as I am on Medicare.

Great lg washer and dryer. Can do larger loads less frequently

Price match in a year if phones price gone down. I am loving it going to claim my reward

Worth it. The 60 day return window is amazing. Sometimes you don’t know if you like somthing right off the bat

Honestly this membership is great because you get cool discounts and the return policy is really helpful in case you discover an issue with something you bought a couple months later. I will continue buying this membership yearly!

The membership has a lot of value and it has paid for itself since I purchased it. Love the "special deals" I get with additional savings.

So glad we became a best buy plus member . We’ve already saved 300 from our TV purchase that the price dropped after we purchased. And the deals that show up are amazing for best buy plus members !!!

The membership is well worth the investment and saves time when looking for help, the Geek Squad and the product sales are welcomed.

Amazing i love i can use my card not only in the store but outside the store and limits is great

The best decision I can make is to buy the membership. I was completely unaware of it, but I bought it and it has given me back quite a bit of money due to the price change. It is highly recommended.

Help and support is hit or miss - sometimes helpful, sometimes rude, sometimes nothing much at all. Support is overseas-based, so complicated situations require more time and more explanations. If you shop at Best Buy frequently, you may be able to get some better prices. The extended return period is nice, as well as the longer price guarantee.

Member is not a great value, if you don't buy a lot of "stuff", but if you do buy a lot of stuff your in luck the member is defiantly a great value.

The retail space is important as there are many models that portray a similar product but are difficult to really see the out come.

Love the member pricing and extended return period. Definitely worth the money!

This membership is excellent. It covers the warranty on purchased items for 60 days, and they give you a percentage of your purchase back, which can be used for future purchases. In short, it's magnificent, and I recommend it 100%.

I saved more than the cost of the membership on one item alone when Best Buy had an item I wanted and the sale price was for members only. There definitely good deals and special sales to take advantage of the membership.