Customer Ratings & Reviews

ok, ok, I don't know what to say so will keep silent. I charge $50.00 for a review so please send my check to my address which you have on file.

Overall good value but geek squad doesn't apply to kitchen appliances -- i was told to contact the manufacturer after a stove top burner stopped working in less than a year

This membership is awesome, the rewards, prices everything 10/10

Good investment. The price dropped on a previous purchase and having the membership I was able to go in store and have an adjustment made no issues.

I've been a member of Best Buy Premium for several months now, and I can confidently say it's been worth every penny. The exclusive perks and savings offered through this membership are unbeatable. From free shipping on all orders to early access to sales and events, Best Buy Premium has truly enhanced my shopping experience. Additionally, the extended return window and dedicated customer support have provided me with peace of mind whenever I make a purchase. If you're a frequent shopper at Best Buy like myself, investing in a Premium membership is a no-brainer. Highly recommend!

May benefit you so much Great saving you can buy anything you like

The membership has come in handy for me. I recently moved again and had to buy a couple of applianes for a second time in 7 years. I feel like I benefit from having the membership. Its also great to shop at a store where you're offered help immediately and the sales staff knows the products.

This membership is worth it especially if you need time to test out the products you purchase. I haven't had any issues at all returning items that I no longer wanted. There are also deals that are exclusive to Best Buy members that I take advantage of because they save me a lot of money.

People who buy a ton of electronic will love this due the many great features it has like the member only deals.

geek squad had been great. set up and all. i’ve had a difficult time because i’m old. tried very hard me. not always happy getting customer service. but it’s me i know

3.5 stars I have been a Platinum level Best Buy member for many, many years but they stopped that program and started this one. I haven't ever really understood how it works, except that you have to pay for the higher level memberships now rather than earning them through purchases. For $49.99/yr, I get early access to sales, although I'm not sure when these sales are? I also get free 2 day shipping and an extended return policy to 60 days. I think there is something with tech support too but I'm not sure. I would say that if Best Buy wanted their program to be more successful, they need to have a more comprehensive listing of what you get for each level with access to more detailed explanations for each if you need it. From reading around, it doesn't seem that I am the only one with this issue.

I have had excellent service at Best Buy after purchasing a new IPad. Scott was very helpful in dealing with a senior, offering a chair while he was explaining things to me and transferring everything from my old IPad to my new one. I came back the next day to see if they had an adapter so I could use headphones and charge at the same time and he spent a great deal of time searching for it and eventually found it. Customer service is excellent!

I recently purchased a new washer/dryer combo through Best Buy. I received a great price and excellent service through my Best Buy plus membership. I highly recommend Best Buy and its services.

It's worth it for one purchase sometimes if that products savings are greater than the membership price.

Just got our membership a few months ago and have already had a great experience, we love it and use it all the time.

I have not really use and/or experience the value of this membership, other than knowing I have 90 days to return/exchange a product. I have not also use the services available from the Geek Squad.

We shopped for a replacement watch that had all the bells and whistles necessary. We were so pleased with the sales person who was able to help and show us the best selection for our needs.

60 day returns is probably the must useful feature, especially if you buy a refurbished item or are undecided.

Very nice beautiful store cleanness Very cooperative staff

Prices are competitive. Merchandise is abundant and good quality, Service is helpful with a smile, The environment is inviting and friendly.