Customer Ratings & Reviews

Only worth it if you buy from BB a lot. If you typically buy from Amazon but use BB for “need it now” purchases, then skip.

I can’t preach enough how important this coverage is if you buy a lot. I bought a laptop and tried doing some work, I managed to accidentally break it and they covered the repair in full!!! Plus free maintenance work like ssd upgrades is amazing. They cover literally ANYTHING so don’t be shy lol

I have been to Best Buy several times, most recently to have help getting my MacAir and my iPhone 15 to work properly. The staff made sure that I was satisfied with their service before leaving the store.

I just used the membership, but i don't really use it that much.

I joined with the premise of the video game discount. however, shortly after joining the discount was discontinued without any notice. a clearer definition of what the program is and how it works would benefit perspective buyers.

Early notice of what's coming up on sale is invaluable just as Geek Squad telephone support has proved to be.

i really trust on best buy all time whenever i want anything i come best buy and buy products i am always very satisfied staf is so supportive very nice

Membership wel worth the cost. Value I have already recovered the cost in savings and I support call.

This membership is a great value. I enjoynall the benefits that come along with it.

The Best Buy gift card is a fantastic and versatile gift. It’s easy to use both online and in-store, giving the recipient the freedom to choose what they want. The process is quick, and delivery is prompt. Perfect for anyone who loves electronics or gadgets—highly recommended

Haven't used it much yet other than to get a refund on a price drop after a purchase I made. Hope to put more use to it soon with the holiday season upon us.

Just signed up for this membership so I’m looking forward to savings.

The representative that I spoke with was very helpful. She made sure I understood everything that I needed to know she made me feel very comfortable making a purchase online.

Save your money. This is not worth it. This membership has removed deals that it had previously, Additionally, I've found no prices in this membership that Amazon didn't have. The "drops" are few and far between and even then they're so niche that I highly doubt you'd get more than 1 or 2 items a year that might interest you and even then the savings are miniscule. My first order with Best Buy Plus said that it would be one-day shipping. I understand that, during the holidays, there can be shipping delays. However, a shipping label was created but nothing happened which usually means that the order has stalled in the warehouse. After 3 days of checking tracking, I finally contacted BB support who said that the order could not be cancelled and that it would be arriving almost a full 2 weeks after I purchased it. The very same day the order changed from preparing to "shipped" and said that it would arrive the next day. The next day, the package arrived. When I pulled the items out of the box, the iPad had very clear signs of tampering and it looked like someone had tried to break the corner of the box to remove the item. If you haven't been following BB for the recent years, they've made some adjustments with their new CEO that prioritize their profits and bottom-line rather than creating a business that runs well and treats customers with respect. My Best Buy Plus and Total are transparently a ripoff designed the make customers pay for deals and temporary certificates that expire in 30 days - just enough time for the regular consumer to forget about them and not use them. The previous MyBestBuy program was superior but didn't make the shareholders happy enough. Don't give BB money for a service we used to have for free. I know I regret buying it even if they were offering $25 off the $50 membership.

Excellent value for our family. Always needing a new computer, device or TV and this definitely makes it worth it!

I always shop at Best Buy because I know I can trust them every time.

The membership is well worth the price. Very reliable and awesome to have the geek squads help whenever needed

I do like to go into Best Buy to shop and get a Hands On feel of the product. The Associates are knowledge and helpful. Their products are fairly competitive

Great customer service he knew his products and was patient with all our questions.

I totally enjoyed my experience with everyone I talked to while buying my cell phone the staff were all helpful and professional. Keep doing what you do best. Thanks so much!