Black Friday in JulyEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.2 out of 5 stars with 40924 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

80%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 98 Showing 1,941-1,960 of 40,924 reviews
  • Rated 5 out of 5 stars

    Shop save get the best service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a xbox series x with memory expansion plus a switch 2 saved some money. Employee was super helpful and professional. Will definitely shop here from now on for electronics.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Fantastic Shopping Experience at Best Buy!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently had the pleasure of shopping at Best Buy, and I must say it was an outstanding experience from start to finish. The store layout was well organized, making it easy to navigate through the different sections. The staff was not only knowledgeable but also incredibly helpful and friendly. One of the things that stood out to me was the vast selection of products available. Whether I was looking for the latest electronics, home appliances, or entertainment systems, Best Buy had it all. The variety of brands and models allowed me to make an informed decision based on my preferences and budget. The customer service at Best Buy was top-notch. The staff members were readily available to answer any questions I had and provide expert advice. Their patience and willingness to assist truly made the shopping process enjoyable. I also appreciated the convenience of the online ordering system and the option for in-store pickup. It made my shopping experience seamless and efficient. The prices were competitive, and I felt that I received great value for my money. Overall, I highly recommend Best Buy to anyone in search of quality electronics and appliances. The combination of a well-organized store, knowledgeable staff, vast product selection, and excellent customer service made my visit a positive and memorable one. I will undoubtedly return to Best Buy for my future tech needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great membership exclusives

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Receiving news and exclusive offers are huge when it comes to being first in line.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing discounts

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Membership pays for it self with all the discounts you receive. Amazing prices and offers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pokemon Prismatic Evolutions

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was delivered on time. Was a good value and was delivered in perfect shape.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Hasn't really helped with much.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't figure out how to use it. Is it only good for buying things that are marked Member Price? We bought an Alen Purifier online, and now we can't buy the filters through Best Buy. We have to purchase them through the Alen Company. Very expensive.

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hello SusanH, it’s frustrating when you’re trying to make the most of your membership and run into roadblocks like this. Your My Best Buy benefits go beyond just Member Prices, and you can check out everything included here: https://www.bestbuy.com/memberships. If you’d like us to take a closer look at your order or explore any alternatives, please reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention that it’s in response to your My Best Buy review. BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    the screen - touch screen and price

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love it have been sharing my experience with family and friends

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Plus Membership

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is good if you buy a lot of electronics and best buy has good pricess and deals, you can save the most out your purchases at best buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I AM HAPPY I GOT IT

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IT IS GREAT FOR MY FAMILY AND MYSELF--I LOVE BEST BUY

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Liking it Very Much So Far

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The membership has saved me money—more than once. It has additional perks that I haven’t explored yet, but I intend to. It has already been beneficial.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Got it basically for free, so I can't complain

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the membership with a reward certificate that was about to expire, and I'm getting a bit more than I paid for. Unfortunately, three or four months later, Best Buy started exiting the DVD/Blu-Ray/4k media business and reducing the new vinyl records they bring in, just like they'd exited the CD business several years ago. I used to stop into the local store weekly to buy new CDs and movies and made frequent online purchases. Now I'm an occasional customer, once every couple of months at most. Would I buy the membership again? Sure, if I had a Reward Certificate that I had to use. But I don't buy enough new tech items anymore to make it really worthwhile otherwise.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Rocks

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not usually one for store memberships, but this seems beneficial for a tech guy, and they dropped the membership price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Handy to have for avid BB shoppers

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High value in this, love the raincheck options as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I am neutral

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel this should be at a lower price. I had serious issues with long delivery and the rules were not explained to me the return policy (14 days) but with this membership I could come in side the store on my day off from work and take care of business (day 15, 16, 17 or 18 days later) This was a big game changer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Free money

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buy this, buy Best Buy stuff, net positive money vs not buying this and getting the same stuff. Win win.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Value that can exceed it’s worth..

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Membership is a real value, Member prices plus unlimited Geek Squad support are great. The fact that I can get money back on a previous purchase that goes on sale cheaper than I paid is the main part that sold me, and I have I benefited already once before. Also love the peace of mind of getting protection plans on our purchases.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Awful Shameful Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had nothing but bad luck with the purchase that got me into this. i ordered an oven in October. I was promised delivery before Thanksgiving. Then reordered promising Id have it before Christmas. Then finally promised it by today, January 5. it was to be here between 10am-1pm. not a courtesy call, text or email. no on showed up or called AGAIN! I made several phone calls and was told it would be here by 7pm or someone would call to reschedule. Again not a word. I am still waiting to hear what happened. Why for the third time do I still have no oven? I am so upset. I wasted a day waiting on something that was never coming. I had to pay someone to babysit my two grandchildren because your people said no children in the way. This is the absolute worst customwr service I have ever delt with. Shame on Best Buy. Not one person followed through this sale. Take my monwy and then treat ua like this! Shame on Best Buy. Now what am I suppose to do? I should not have to go through all the mess to talk with someone to find out what happened to my over. someone shpuld be calling mw to explain what ia going wrong. Shae on hou Best Buy. I will surely be letting everyone I know how badly this was handled. I sot here tonight AGAIN with no oven, no explanation as to why and not one person from Best Buy can tell me when will I get my oven? Shame on you! This will definitely be the last time me or any of my family purchase something from Best Buy. Where is my oven and what do I have to do to get it? Please at least explain to me what is going on. again Best Buy should be a shamed. Best Buy is not customer friendly at al!

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hi there! Thanks for sharing this. We're concerned to hear this was your experience. For assistance, please contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support team would love the opportunity to learn more and assist! BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Amazing!!

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to use, would highly recommend, will definitely be purchasing again

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Added charge

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was okay. I didn’t know that this added feature was auto added to my purchase. I did not know if I could refuse this membership or not. It’s kinda like I was forced into getting it as it was added to my purchase. I wish I was told before hand and was explained to me before it was sold to me.

    I would recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hi there! Sometimes a membership is recommended if it provides savings on a purchase that's greater than the membership price itself. Either way, I know it can be concerning to see an additional charge for something you didn't expect. We encourage you to visit https://www.bestbuy.com/memberships or contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist! BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Great member ship

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sales associate was awesome this was the best thing I could do.Has given me peace of mind if I lost my receipt and how great they are to help with anything that may come up with my devices

    I would recommend this to a friend