Customer Ratings & Reviews

This has been accommodating in getting the best price for what is available. Hasn’t been utilized as often as I’d like it to have been but it is good.

The membership seems to be working well. Hopefully it will continue to be an added benefit.

Benefit to this program, you have up to 60 days to return an item. That’s worth the investment right therezz

I bought a laptop and the membership to get a discount on the laptop. I was supposed to get 2 $25 reward certificates due to the membership. I received them, and then tried to make purchases using them within the 1 month promotional period. One of them correctly went through, but the item the second certificate was supposed to apply to, Best Buy cancelled the order because they didn’t have it in stock. That’s fine, I’ll order something else, but the credits just said pending and hadn’t been returned to me after a week. I contact support (within the promotional period) and they assure me they’ll be returned within 5 days. I explicitly ask if they’ll go through because 5 days from now wouldn’t be within the promotional period. They assure me they will. Of course they don’t, so I contact support again a few weeks later. They redirect me to rewards, say they’ll fix it, and then assure me that they’ll send me an email within 48 hours to update me. No email update. I left every conversation with support feeling positive, like I was being helped, but then all the promises were empty and nothing was ever actually fixed. I’ve wasted too much time on the phone and online with the support chat, where I literally saved the chat transcripts that promised resolution. I will not be renewing this membership. Rewards only save me money if I can actually use them.

The My Best Buy Plus yearly membership is a great value for frequent shoppers. It offers exclusive perks like free shipping, member-only discounts, and early access to sales. If you’re a regular Best Buy customer, this membership can help you save money while enjoying extra benefits all year long.

Great deal! Really saved money on delivery and set up service.

good value for membership it unlock deals for the future

The protection plans is what I loved especially since I have 3 kids with ipads

The Best Buy Membership is worth buying and I already got discounts

Great value. Great service from geek squad. Fantastic offers. Love Best Buy

Great staff! Jonah helped us find the perfect refrigerator replacement. We love our new LG counterdepth. The installation was a breeze.

Great buy. Price lock worked great. Also got the warranty on large purchases. Knowledgeable employees really help with peace of mind.

Happy I have the membership, I didn't realize that certain perks came with the membership. Normally, I've shopped without and since ive done both, i see and appreciate the difference of having the membership and not having it.

Membership has paid itself off, I've been able to access member only discounts on items I already purchase or am looking to purchase soon. I also get $5 off coupons from time to time and you just can't beat most deals! Definitely glad I decided to upgrade memberships.

Great customer service and quality products and friendly

You can have peace of mind knowing if you need to return an item if there is a problem longer than the original return time. It's worth having this extended service.

Number 1 you get a manufacture's 1 year warranty with just about every major appliance. Not just Best Buy but other stores as well. The money you spend is a wise choice in case the product breaks down. This is a money maker just like a car manufacturer. They run those cars all day and night so they know how long the engine and other components should last. The warranty is just another money maker for the company. What I would do is offer the warranty after the 1 year expires. Doesn't that make good business sense.

The unlimmited Geek Squad support is great. However, my last experience was not up to the standard I have come to expect. I was basically told I needed a new computer. Well, I believe I will before too long but I was eventually able to get everything working better again.

My main complaint is that I was told at the time that it would auto renew every year. I was also told I could go home and login and turn that feature off. Could not find out how to do that, and when I called customer service I was told that can't be done. Best Buy misleading us again?

It's a great value if you shop at Best Buy a lot. The exclusive discounts mean that it pays for itself after one or two purchases.